September 2023 by traveller0072023
I booked a stay at your branch for a family room for 3 nights starting 6th sept. From the time of checking in we have been repeatedly approaching your front desk staff for assistance as the aircond was not cool at all. 5th night staff, 6th morning staff, 6th night staff. We had to leave the windows open to get at least bare minimum cool air to even be comfortable. Your front desk staff repeatedly mentioned the aircond is working and is at the lowest temperature to which we offered to come and inspect themselves how warm the room is to which they refused. Promising fan which never appeared, promised a room change which also didnt happen. When i realise there is no solution to this, i wanted to speak to the manager who might offer a solution. Your staff refused to call the manager, refused to give his number, refused to inform him we have an issue, refused to offer a solution and expected us to just put up with the situation. I paid for 3 nights of comfortable sleep and i might as well sleep on the roads. We asked to even check other rooms if indeed this is how it should feel, to which they showed one room where while inspecting, the temperature suddenly was changed from 18 to 30 in front of my eyes from probably your front desk. This is ridiculous. We do know how an aircond works and how 18 degress in a closed room should feel. Despite mentioning we are unable to even lie down due to the heat, there is zero empathy or concern from your front desk. This is totally unacceptable and i need an explanation. I felt the money i spent for a good sleep at your hotel just went to waste and i should have opted for another hotel.
September 2023 by chrishN4395UO
Stayed here a few times and always had no problems. I had an issue with my booking this time around which Met was able to handle for me amazingly which really helped out. Great location next to the tube too
September 2023 by jonathanwhite2023
Perfect location - just a few minutes walk from the Finsbury Park station. Clean rooms and super friendly staff. Air conditioned rooms was a life saver in the hot temperatures. Clean and perfectly functional rooms.
September 2023 by keith697
Easy to find clean and well maintained. The only down side was the noise from the railway next door. If you are a rail enthusiast looking for somewhere to stay in London this hotel is right on the ECML south of Finsbury Park.
August 2023 by jasmineo383
Amazing staff at the front desk, Candice and Lamar are an asset to your company!! Stayed here for 1 night with my Partner. Room was clean, ready on time for an early check in, breakfast was lovely quality and area very clean again. Good location for anything in Finsbury Park.
August 2023 by SilhouetteMan
I've stayed in a couple of Travelodges previously but staying in this one currently, i am seeing a vast improvement in cleanliness, decent bed and sleep and above all a great customer service from the staff at reception. I didn't have breakfast there so i can't comment but if anything needs improvement is the shower curtains in the rooms need to be a little longer, as all the water from the shower spills outside on the floor which can be a safety issue. Or is it just my room? Staff Oshade was really helpful. Thank you.
August 2023 by Explorer38215289570
The manager, Danny, was very helpful and friendly. He gave me a fire alarm for deaf which it vibrates when there?s fire - I didn?t even have to say I?m deaf - he noticed without questioning me. He wasn?t patronising at all. Treated me just the same as everyone.
August 2023 by Jahnoy-AA
Not too far from the station and in a good location. Great service and welcome from Danny. Definitely made it a warm welcome! Rooms are clean and well kept from this experience. Does not see to ba e on site parking so be mindful. Shops are near by even a gym Thanks again
August 2023 by ZackEee
Broken aircon, watered down shower soap, flimsy doors with noisy hallways, busy train tracks directly out the rear, and for some reason the dude at reception had his shirt unbuttoned and his chest out. Also travelodge now charge 10 quid to amend booking even if the error is from a website glitch, possible scam?
August 2023 by flowshapers0n
Staff were rarely present at the reception desk and took no notice of complaints. Room dirty, ?clean sheets? had brown stains all over them. No towels, air conditioning faulty, coffee machine broken. Staff failed to top up tea/coffee/milk or remove wet, used towels. Never been to a hotel where all the other guests were as disappointed with the service was we were. Will never stay at a Travel Lodge again.
August 2023 by Hayaalyamani
One of the guest next room was smoking weed, reported the issue to the manager but didn?t bother to deal with it probably. Didn?t offer us another room as they were fully booked which I don?t believe, the hotel didn?t look that busy at the time. So be careful where you stay next time.
August 2023 by W7855IJlouisec
I have stayed at this hotel many times , great staff Tyrel and Mert, and the whole team , make me feel welcome every time I stay, nothing is too much trouble, excellent customer service every time .I would recommend this friendly hotel to all looking for a fantastic place to stay for business or leisure.
August 2023 by MissE007
Had a great experience at this Travelodge (I've stayed at a few and not all have been good experiences). The staff were friendly and helpful especially Tyrell and Danny who really go above and beyond. My room was nice clean and the food I had they I enjoyed (again not always the case at a Travelodge). It's in a busy location so there lots of shops and lots to do in the area which is good. Thank you to everyone I encountered there, I really enjoyed my stay
August 2023 by cazzioc
I had a lovely experience at this travel lodge and i would definitely come again. Everyone was so helpful and charming. There was a delightful manager by the name of Danny who is really a credit to the organisation he was so helpful and extremely polite it was an absolute pleasure to meet him. If i had an email for the organisation i would have sent one voicing my pleasure but hopefully they may see this. I came on a family trip and it was a worthwhile stay as the rooms were clean and the bed was comfortable
August 2023 by 3lyndag2023
Unhelpful, lazy receptionist. There was no food for breakfast, I asked the receptionist to help the cook, and he brought out half a loaf frozen bread. There was no butter or cups or cutlery, the cook was left by herself with no help. Parking cost me £70 to park over night as there no parking!!!! Feel like I've literally been robbed from travelodge
