March 2023 by Google user
Never delivers to the right address for me. They change the address to number 39 the office below every time and leave it there as it is easier than walking upstairs and delivering it to the right place! Every parcel has the address I put crossed out and the office below hand written beside it on!
March 2023 by Jill Starkey
Never delivers to the right address for me. They change the address to number 39 the office below every time and leave it there as it is easier than walking upstairs and delivering it to the right place! Every parcel has the address I put crossed out and the office below hand written beside it on!
December 2022 by West Ham
Current service is poor but still better than the alternatives who are working normally .the staff are under a lot of pressure at this time of year and with added pressure of job cuts and from what ive read a very ungenuine 9% pay offer which with all the changes in terms and conditions would really be a pay cut.Keep up the good work and i hope we do not lose royal mail
December 2022 by C L
I cannot believe in this day and age with all the technology that this sorting office / post office whatever you want to call it doesn't have a direct phone number. We have been waiting ages for our post, way before the strikes! Where is our post and why is postman not coming to our door? We have important letters that were posted that have not arrived at our front doors yet! This is ridiculous.
November 2022 by Charlotte Jein
Not quite sure why they have such short opening hours? They used COVID as an excuse originally but being only 8-10am on a Monday morning is ridiculous especially after a weekend? Is there any point someone doing a 2 hour shift?
October 2022 by glenn fry
I have complained 3 times about my parcels being left outside my front door, and although the manager spoke to the post men in question it still happens. And I very lost several parcels this way. What extra money for wages is deserved
October 2022 by Sharon Clay
Keep telling me to collect parcel or redirect delivery - which they acknowledge but ignore it seems.Getting a collection of cards but still no parcel.
August 2022 by Tricia Burnett
Hardly had any post in the past two weeks! Waiting for a letter which never arrived! Also one of my letters was torn open at one end and the main item removed! I think it's a disgrace! No doubt nothing will be done and it will just carry on being the same! Can't rely on Royal Mail anymore, such a shame!!
August 2022 by Dee Bee
Really not sure why there is negative feedback on here, I have lived in Hornchurch for over 18years and have visited this Royal Mail frequently to collect my parcel. Service is always great and sure they don?t roll out the carpet for me but I don?t expect them to either!! . They provide an excellent service and I?ve never had any issues. Thank you for everything you do, much appreciated !
May 2022 by Tarun Rawal
Was waiting for a parcel instead saw a red card with the time of 12.05pm which was left at around 9 am. No one rang the door bell. Booked for redelivery but online it mentions you can collect if the redelivery is for a later date. I went in and was told they cannot do anything as I have booked for redelivery. Thought I would drop off a parcel as I m going to the post office but was told to use another location as I wouldn?t be getting a receipt for the tracked return as I was late . The post office closes at 3pm on sat and I went in around 11.Anyways ended up going to another post office.
March 2022 by Linda Higgs
After reading previous reviews, I was not looking forward to picking up my mail, which hadn't been delivered for a week, due to staff shortages (Covid!). However, the service I received couldn't have been much better. I had to wait a short while after ringing the bell, but the lady brought my post and explained that some hadn't yet been sorted and, if it hadn't been delivered, to try again in a few days' time.
January 2022 by Claire Jasmine Jules-Saffu
The lady that works here (grey short hair, slightly masculine) demonstrates that she doesn't enjoy her job by the way she speaks to customers. Came to the desk and told man in front that he has to ring the bell to alert staff he was there. He had rung the bell TWICE whilst I was there and still no one had attended. Asked me to remove my drivers licence from on top of the delivery slip so she could view my address (wear gloves, you must be handling all sorts behind there). Her decorum was off and whilst I appreciate that staff are protected from abuse and rudeness, who's protecting the customers with the likes of her around? She's been there for years but Royal Mail are not investing in regular training considering she's in a customer facing role. Do better RM. Others have said the same in their reviews so why is nothing being done?
December 2021 by Jennie Moody
Awful service for parcels. They've had my parcel for over a week with 3 messages sent to say they're going to deliver and 3 days spent sat indoors waiting and nothing has turned up.Other not even showing an attempt for delivery. I appreciate they're short staffed due to Covid once again, but this is not acceptable.Not happy. Poor service.
December 2021 by KINGS o
THIS IS THE WORST ROYAL MAIL COLLECTION EXPERIENCE I HAVE EVER RECEIVED. VERY RUDE STAFF, WHAT A SHAME ROYAL MAIL
December 2021 by FiKKiK
No post for over a week now and I know for a fact I have some due. RM12 5
