January 2024 by Jackie Conway
Absolutely wonderful people who work here. Michaela gave me an urgent appointment to check my son?s eye health as he appeared to have some sort of irritation in his eye. They were so thorough and efficient completely put my mind at rest. I also have a strong and costly prescription so have used them over the years and can honestly say I wouldn?t go anywhere else now. The lovely optician who saw us is extremely knowledgeable and has superb people skills. Thank you for everything that you done for my son today.
October 2023 by Kristina Todorova
Such a friendly and professional team. Quick and efficient. I was welcomed at the Optics and a young lady did a quick eye health check up and explained the procedure, then I waited for my optician, the Doctor was really nice, amiable, patient and knowledgeable, she asked all the important questions, did a thorough check up on my eyes, we discussed my condition and prescription, then I had to go look at frames for a new pair of glasses, another lady assisted me and I was given the freedom to try as many as I wanted, I also asked for their opinion on which frames looked better, so they were really helpful choosing and I also needed an invoice for my employer, there was no problem getting that. I am extremely pleased with the whole experience. ?
October 2023 by Jason Mackness
Very knowledgeable staff and excellent customer service thank you so very much
August 2023 by Theresa Wade
I?ve been going to the Hornchurch branch for many years and find them excellent .
July 2023 by Panna Patel
Great service and friendly helpful staff.
July 2023 by Mandy Spraggon
I received a great service from friendly, knowledgable staff. They explained everything that was happening and went through my test results and scans making sure that I understood.They gave good advice on glasses type and I did not feel pressured to buy products at any time .
April 2023 by Finbarr Deane
Excellent professional courteous and friendly experienceAll questions answered clearly and I felt the examination I had was thorough and every step explained clearly
February 2023 by Steve Shields
Very friendly and polite all staff knew what to do
October 2022 by Shamim S
Friendly and helpful staff. They took time out to help and were very patient. The optician is a very lovely lady who explained everything in details
July 2022 by Peter Cooper
Sales staff easy communicationby writing things down and they aredeaf awareness. I'm a proufoundly deaf person and that all helps
May 2022 by Valerie Healy
I was extremely impressed with the treatment I received from your experienced staff who were also very thorough during my eye test and the measuring for my varifocals.I was also happy with the selection of glasses to choose from.All in all a great experience.Well done.
March 2022 by Nayana Patel
I am really grateful and happy with the prompt service I get whenever I visit Vision Express Hornchurch. The staff is caring and very approachable and polite. I would highly recommend Vision Express Hornchurch.
January 2022 by Margaret Cole
I have been a customer at the Upminster branch for many years .The staff have a manor that I would class as outstanding .Back in March I had a Detached Retina , which was out of the blue for me ! And very scary!Although my operation was carried out at Moorfields..I urgently needed a pair of glasses to wear after the operation ( contact lenses user)Vision Express got a pair of glasses made for me using my ( contact prescription) within 24 hours .Now after 8 weeks after surgery. I returned for my 1st eye test .The lovely ladies were so helpful and kind and reassuring, to help me on my road to recovery. And fully explained and confirmed everything that Moorfield had stated with the ongoing recovery.I can only state my experience with Vision Express as being completelyOutstanding.And I am truly grateful to themThank you
January 2022 by Andy Carr
We now live in Monks Eleigh, Suffolk and still went to Hornchurch as Bijal is so good at her job and such a nice lady, and so are all the other staff in the shop. We will be back again next year, it's worth the journey!
January 2022 by Tanya Sibley
Lovely, patient, knowledgeable staff. I ventured into contact lenses for the first time not being at all sure they were for me. I was reassured that everyone was there for me and not just for a sale.
