December 2023 by Kevin Pereira
Very bad! Went there 2 days ago. This girl wearing hijab looked like she is always on her phone and unhelpful. I don?t understand how in customer service environment we should ask help when the staff see customers coming in and choose to be in their phone instead of greeting them with a smile.
October 2023 by Prabhjit Hunjan
My experience at H. Samuels in Hounslow has been amazing! A huge thank you to Penny (manager) and Becky (assistant manager) for their patience and helping me with my bespoke wedding rings. These ladies went above and beyond to help me with something all other jewellers said was impossible. I cannot thank them enough! I know Hounslow high street is closing a lot of shops in January and I sincerely hope H. Samuels isn't one of them. It's a trusted name that has been around for years and with experienced staff like Penny and Becky it would be hard to match the service they provide anywhere else!
August 2023 by Praveena Joneja
Lovely service by Penny and Becky. They helped sorting out my friends love2shop gift voucher and product was delivered quick. Very friendly and efficient.
July 2023 by cook book
Aneesa was very kind. Took me through lots different discount options. Very courteous in her talking.
July 2023 by DDorel Pirau
The quality of goods and the price make you to feel like you just wait for the next shopping session
July 2023 by Asim Choudhery
The staff herr are amazing and always willing to help. I often go here to get things, and they have always looked after me. The manager Penny is super helpful, but also, I have had Becky and Aneesa look after me too.Great place to get quality goods and quality service at a great price.
June 2023 by Saleem Ahmad
Aneesa was one of the best sales assistant that I have ever come across she dealt with my issue in less than 5 minutes perfect & tremendous support
June 2023 by Abdou Diop
Got my engagement ring from this store at hounslowThe staff were very helpful especially Penny she made sure everything was perfect can't thank her enoughWould recommend anyone to go to this store.Abdou
June 2023 by Jennifer Okazaki
Very happy with the service from Link in taking the time to help me pick out a necklace for a gift.
May 2023 by amy peach
Staff here is lovely especially Becky, she helped us pick the perfect ring and was very kind doing it. Great customer service.
May 2023 by Jovita Vaz
It's not as big as other branches, hence lesser choice available. But I believe that wouldn't matter if you choose something online you can buy it there.It was understaffed the day I visited, so they kept hushing us to finish as they would close earlier than usual.
May 2023 by lina p
Staff here is lovely especially Becky, she helped us pick the perfect ring and was very kind doing it. Great customer service.
May 2023 by Deepa P
Nice shop for fine gold, silver and diamond jewellery and decoration items. Most of the times they have good offers going on. I have bought quite a lot of times from here for myself and also for gifting. Good customer service as well. This particular store is located in treaty center ok high street Hounslow. Nearest parking is in the Treaty center itself or at Asda.
April 2023 by Deepa Pardasani
Nice shop for fine gold, silver and diamond jewellery and decoration items. Most of the times they have good offers going on. I have bought quite a lot of times from here for myself and also for gifting. Good customer service as well. This particular store is located in treaty center ok high street Hounslow. Nearest parking is in the Treaty center itself or at Asda.
April 2023 by WolfOfJustice
I went there today to see if I could try on a few different watches.The main watch I wanted to try on wasn't even shown on display, it was missing and nobody thought to replace it.The other watch wasn't even featured, and when I asked the employee to check if they had the watch in stock, they said they had none.I did make sure to check in store stock before visiting, and I was disappointed that I couldn't try any of the watches that I was interested in buying.I don't think this company is that serious anymore, because nobody thought to ask me what I was looking for, when I was browsing the watch displays.
