March 2024 by Abdul Faruq
Did my car service here. Good service very friendly people
February 2024 by Var
Absolutely terrible service. Not going again. This one store is enough to ruin Halfords image. They not even sure what they have done on the vehicle when you go and ask them on the very next day. Hard to deal with them because they don't want to listen to the customer and they just have there own script to narrate. Rubbish.
February 2024 by Stefan Dumitru
the employees are amateurs, they behave very badly, I do not recommend
February 2024 by frank leahy
Rubbish service ?
January 2024 by Sunny Rana
I stopped using this place as the service wasn?t the best and staff were rude. However I used it today as they were the only ones who had an appointment and was greeted by Lewis who provided excellent service and guidance. Thanks to Lewis for the excellent service and for regaining my trust in Halfords Autocentre Hounslow.
December 2023 by Kalid Orfally
Originally booked my break checks a week ago at 11:30 when I arrived Stuart at reception was eager to send me away, I told him I?d wait but he said it?s going to take a few hours because there are other cars. His solution was to book for today at 8:30 which he booked for me. His reason was that because I am booking at 8:30 I?d be one of the first and I wouldn?t have to wait long. I arrive today and he told me to leave the car because it won?t get looked at anytime soon even though he specifically told me to book for 8:30?!. Any question I asked him he couldn?t give me an answer and couldn?t explain properly. Completely wasted my time and annual leave. Why have an appointment services if you cannot honour them ? We also have work commitments that we have to attend to.Completely unprofessional!! Will never recommend. Seems like due to Stuart they would rather put you off so they don?t have to work as much.
December 2023 by Vicky Singh
I booked my car service online at 11:30 morning so when I reached there a guy on a reception said they?re busy and give me option to book another they as I refused to because of my work they took my full day for service so i dropyat 11:30 and i call him in evening around 5pm still my car is not ready to reception guy sounds quite rude he not answering properly saying that my signal is bad even in morning time when i left my car he was on a call with other customer saying same thing that customer line is bad I think something wrong with his phone not customers phone so if you guys wanna book service with them make sure your full day gonna be waste due to long time waiting..
December 2023 by Rajib Sherchan
Been there for a car diagnostic. Quite a long time to wait but worth since you got a positive result. Stuart was helpful and well explained about the report.
November 2023 by SHAD RANGINWALA
I appreciate the man who helped me from the reception of Halfords-Hounslow.I booked an appointment for the free tyre check from my Halfords account for yesterday 02-11-2023 for 13:30. When I went there by taking half day leave from my job and my partner also did the same half day leave from the job as well, they replied me that your appointment is being cancelled due to some reasons on the app.But the Halfords app or the Halfords software didn't send me an email or an SMS for the cancellation for the particular day or the day before.At last a receptionist from the Halfords-Hounslow took his precious time to join me for the check up of my car tyre. He was a great man with a good knowledge.I appreciate him heartily for the good gesture for a keen help. May be he will get the good opportunity for what the steps he is climbing for.ThanksSR
October 2023 by Paul Smith
Having had a break warning might come on, along with the ABS warning light too, I was concerned to get it sorted out.I rang in on Monday, to get an appointment, and was offered today (Thursday) to get a diagnostic check.The service I received was excellent, and Stuart was extremely professional and helpful, especially when I was told the brake pump needed replacing and the cost was over £2.5KHis attitude and suggestions that a payment plan was on offer was of huge benefit.Instead of having to sell my body for research, I can now breathe and pay it off monthly over a period of time.The part in question has been ordered, they will fit it and do my MOT too.Today they checked my tyre pressure and added some oil too.It?s not often you get customer service like this in garages, and I wanted to stand up and be counted.Well done to Stuart and all the team.
October 2023 by Govin Sharma
Been going to this halfords for 6 years and never had issues. But they seem to be cancelling appointments now. They cancelled me twice and blamed it on the internet making the bookings and also a lack of staff. I really needed to get this service done as I was planning to travel long distance and I took the risk of trusting them. Won't be going back here again.
September 2023 by N Winiata
Had 4 tyres fitted, by Stuart, - top bloke, did an excellent job...
September 2023 by Mo Tisekar
Top guys here. Got my tyre changed friendly staff.
August 2023 by Naveed khan
Worst Experience!!!Guys please don't visit this Halfords in Hounslow , the staff is incompetent and rude with customers. They don't know how to treat people. Can't even get it job done by staff. Poor service. Will never visit againService: Tires
July 2023 by Mihai Dreglea
I never used them before, booked online a wheel alignment. Arrived 10 min before for a 8?30 am appointment, to find out is cancelled without any notice. No one really caresService: Wheel alignment
