November 2023 by Nobibur Ali
Great service and lots of products and great prices.
September 2023 by narendra naidu
Where do I start !! No one working on the tills ! Staff are incompetent , next to useless , don?t know where their products are .. Could go on & on , better I?ve got better things to do . Finally went on n today Saturday at 10am , did my shop ( big shop ) was told at the checkout ( rudely ) to use the self service , which is laughable and to top it all , I asked if the home delivery was available and was told not today . I left the shopping and walked out ... They call this customer service ..
August 2023 by Leopoldo La Ciura
It will be the new staff...But they don't greet customers, I always greet but they don't answer, I'm sorry.I prefer to change supermarket.
August 2023 by Leroy Rodrigues
A little expensive compared to other supermarkets.Best on quality products sold.
July 2023 by rahul bhugra
Good place to find some bargains.Easily accessible, right outside the tube station.Great variety
July 2023 by Daniela Dani Jal?ová
It's a great local store, my only issue is the lack of products everytime I choose to go in, but for deliveries it's good.
June 2023 by Rameet S
Great local supermarket with variety of cheap items. I hate the layout though, how you are 'forced' to walk one way. Think it's to make you buy more things
June 2023 by Baljit Reahal
Best store and great customer service, all staff friendly and helpful.
May 2023 by Stephen Robins
Staff very friendly and helpfull , item in shop easey to find , checkout very good , as we are pensioners tuesday is discount day for us also so it was a win,win for us
April 2023 by AllA SCELA
People employed in this place are incompetent. They put a price on the label and then at till it increases.I took a 24 pack water prices £3.25, at till it came at £3.75.I told the girls that was there, she's didn't believe, I went to take a picture, showed to her, this silly girl said that I had an old picture.She refused to go to check.I had to wait 15 minutes for this matter to be solved by a self-proclaimed manager dressed with no uniform, in plain clothes.I never went in again. I'll post photo of this i***t employee.
April 2023 by Cindy Rodrigues
Regarding my refund issue my call was been transferred to my Hounslow West Iceland local store, and then immediately comes online this female who was LITERALLY HARSH & RUDE RIGHT FROM START OF CONVERSATION and further claimed my account would be blocked for sending back the order. I want to know my fault in this matter and would even like to know if I have the right to cancel order on arrival.
March 2023 by abel joao
When ever I go there I see only one staff who is usually busy at the tills and always have to wait if I need help in finding anything or take several rounds of the shop. They need to hire more staff
March 2023 by Cyndrina Colaco
Today I have placed the order at 9.00am in the morning and the lady Amsale informed that delivery will be arriving between 5p.m to 7p.m still it's not arrived I tried to contact iceland hounslow west but no one is answering the calls so many times I tried to contact them but still I have not received any response from them.
February 2023 by Jose Gomes
This store while maintaining it's trademark of offering frozen foods is not tuned to the predominantly oriental population who regularly prefer fresh food and sometimes buy frozen food. A shop modelled like a Morrison would make better use of such a capacity. Iceland being the lone major brand (Sainsbury's is a small one) in Hounslow west it should improvise to serve the community better.
February 2023 by WikidFlod
Year round the store is busy. 4 self service and 3 tills.. and always only one till ever is service. Staff are rude and use vulgar language to customers. There is maybe 2 staff members in the entire shop that actually know what they are doing
