January 2023 by Tiffany STEPHEN
Visited the branch as I wanted to open a Savings Acc. Dhruv@Natwest Hounslow patiently listened to me and was very helpful in answering all my questions and queries. Moreover, he recommended me fixed rate IsA and I?m really happy with my decision. Thanks, will visit again!!
December 2022 by Dr Ekt
Very poor service, staff have no interest in customer service and incorrectly answer queries with nonsense.
November 2022 by Mands C
What can we say about Natwest in Hounslow. Well this is a true story. I left my partner in the queue and went shopping to Claires accessories and then I popped into Next and tried on a couple of outfits. I was panicking in the changing room as I thought he would be wondering where I was. I bought said outfits, paid and went back next-door to Natwest, thinking surely he can't still be there. I didn't need to worry. He was still about 4 from the front. So I ended up walking home on my own as I couldn't take the pain of standing in the queue. It's the worse kind of painful. You feel like you could just fall over at random, just for something to do and time is something they don't understand in Hounslow Natwest. Just make sure you book a day off work if you need to deal with the cashier as they have no sense of people's time.
July 2022 by Andrew S
I've never visited this branch and had a pleasant experience. As much as I don't won't to leave a negative review given frequent branch closures, this branch is very disorganised and extremely slow. It usually takes me 30 minutes to see a cashier as there's usually only one.
May 2022 by sherry986
Was served today by Linda. Exceptional customer service. Very understanding and helpful with a query I had and service I required, which was quite lengthy. She was very professional, empathetic and courteous. After I left, she called me to update me on my query, as it required further assistance form another team, to which she explained everything to me concisely. I had another query so I went back to the bank, not knowing it was 10 mins past her shift time and she was already serving a customer. Nevertheless, she served me once again and answered my query in great detail, even though she was 20 mins past the end of her shift. Great experience all round!
April 2022 by Cabey G96
One cashier operating during lunch time after long bank holiday weekend
July 2021 by sid panesar
Don't know where all the good reviews are coming from? Maybe staff/management: this place is VILE. It takes me half an hour usually to do a simple transaction. Staff are usually laughing and joking without a care in the world... working slowly and without a single thought for the long queues.
July 2021 by adobe adobe
Asha from this branch was extremely helpful, I visited the branch last week to correct the spelling of my name. She was so lovely and professional. Thank you for the help :)
July 2021 by RAKESH POPAT
MARRIUM AND ASHA GAVE SUPERB QUALITY AND PROFESSIONAL SERVICE. MR RAKESH POPAT.
August 2019 by Tonker Muhammad El Mohamady
Awful service. Really poor staff and management.
August 2019 by Adam Alfathali
Very bad Customer service and they donâ??t even care about the long queue they still talk and laugh itâ??s like in a party not at work
September 2018 by Really Ric
This is also about a woman named Saira . Just a bad attitude from this woman . Doesn't really need to be a member of NatWest team . If she doesn't know how to deal with people in a high street branch then don't have her there . She rudly turned me away . I immediately got on phone to NatWest to make formal complaint and was compensated 15£ for this branches disgusting services. Thanks NatWest . No thanks Saira.
September 2018 by Juli O'Hara
Disgusted by a worker named Saira at this branch . She was speaking very nastily . Whilst the Machines do not work and Computers are always down how is anyone meant to use this bank. This woman Saira needs re-training whoever the manager is ... MANAGE IT !
May 2018 by iMack Genius
This is also about a woman named Saira . Just a bad attitude from this woman . Doesn't really need to be a member of NatWest team . If she doesn't know how to deal with people in a high street branch then don't have her there . She rudly turned me away . I immediately got on phone to NatWest to make formal complaint and was compensated 15£ for this branches disgusting services. Thanks NatWest . No thanks Saira.
May 2018 by Juli O'Hara
Disgusted by a worker named Saira at this branch . She was speaking very nastily . Whilst the Machines do not work and Computers are always down how is anyone meant to use this bank. This woman Saira needs re-training whoever the manager is ... MANAGE IT !
