November 2023 by Mason Magness
Nice store
September 2023 by Amar R
Usually fine with no issues. My local go to for groceries/newspapers, however has recently become a horrible experience.I waked in to Sainsbury?s local today in Heston with the intent of purchasing the Sunday paper, which often comes with various magazines. I was browsing the various on sale and flicking through a few pages to check if the magazines were present, and was rudely interrupted by the security guard who accused me of reading the paper or ? Looking and taking out some magazines/codes? I have always historically flicked open papers to see if the magazines are present, and have never had an issue at this or another store. I am well aware reading the newspaper/magazine is prohibited but browsing the rack of newspapers/magazines is not, as I cannot buy them all? Neither can I read them physically in 10 seconds. Especially as some papers were missing their supplements/contents. I am an educated working professional and am extremely disappointed that I was treated in this way and made to feel like a criminal. I have seen many other, especially older folk take their time browsing the rack and have never been told otherwise. I was there for approximately a minute in total. There are many papers and one cannot just pick the first thing they see and buy it. When I questioned the security guard he said to be no, you must pick a paper up and pay for it straight away, without even looking at it. Does this work the same for food -what if I wanted to check the ingredients/allergens listed?I?ve visited the store many times with no issues in the past or any other local friendly newsagents and never had an issue. I?m appalled at this really and it has put me off coming back to this store. I did eventually purchase one paper. Beware!
August 2023 by Aryan Paul
I come here often and they have all the things I need
July 2023 by Valdas Kreg?dys
Love this place
July 2023 by Edmund Fernandes
Love this place as it's very close to me
June 2023 by Daniela Morfakis
I have shopped here regularly since it opened and would like to take the time to say a few words of thanks to their security guard Jehan. He has always been extremely polite and friendly with me, even assisting me to shop when I was in agony after breaking four ribs. He does his job with great professionalism and empathy, dealing promptly with each situation to ensure he keeps the staff and shoppers safe. I recently witnessed him running out in to the road to safe a young boy who ran out in to the on coming traffic while his mother was shopping in the store. He showed great courage and bravery, never once thinking about his own safety. Luckily, they were both fine.I just feel that sometimes we should take the time to appreciate people like Jahal, because they not only there to stop shop lifters, they are there to keep us safe too, and he does a pretty good job!
February 2023 by Pink Skies
Rubbish and appalling customer service by Marroof. I asked him politely to assist me finding me tomato puree and then politely thanked him, but to then only overhear him mocking me behind my back to another staff colleague by imitating me in am exaggerated and dopey manner saying out aloud " where is the tomatoe puree?" Him and the other colleague then burst out laughing. A few minutes later I politely asked him for his name as there was no visible name badge. He told me his name was "Marroof" and looked concerned why I had asked. No doubt the penny dropped for him there and then.I've had good interactions with your staff but this guy is bad for business and highly unprofessional.. ?The time I purchased groceries at your store was at 17:07:39Date: 19th February 2023.My receipt number is 6294329003575000190223
February 2023 by Hari T
Good variety of everyday ingredients surprising as some locals don't have much variety. Parking bit restricted though
February 2023 by J Nanak Singh
Here you can most of things but not everything for daily use. Meal deal & coffee machine available.
January 2023 by Zahid Hakim
Very convenient for local residents and I wish they can extend more variety of Asian foods.
October 2022 by Raj Singh
I went into store to buy usual stuff, one of the items appeared to be wrong on checkout system.
I asked the cashier can you help, after explaining showing the cashier there?s an error on tills he was
Somewhat in process rectifying this error.
The manager gets involved very aggressively says
I can?t adjust the price on all of the tins of sardine,
I can only adjust it on one as good will. The managers attitude was terrible, i walked to the location of where i picked up the sardine to check it clearly shows the price as £0.55 not £0.65 or £0.70.
The manager turns up and makes silly remarks no point I?ve said it nothings going to change, so I explained my point to him I always buy this for £0.55
From Sainsbury, it even shows as £0.55 you?re wrong, I even showed him online price £0.55.
The manager had obviously a problem with the religion / race / colour so he continued being unprofessional not answering a question asked.
The question was everywhere including online your shelves tag is showing £0.55, the one next to this tin is £0.65 why are you charging me incorrectly.
The manager aggressively said if your done leave,
I asked for his name to make an enquiry he refused to give his name, he said very proud and aggressively I?m Manager, I?m manager, I?m manager.
We shop at Sainsbury all the time but this is not on
As he even tried to mask of the shelves by standing in front whilst i took a picture, I have all evidence
As a reporter says this said be a highlight.
Evidence of price on shelve, online, previous receipt showing prices, same day another store receipt showing price £0.55, the receipt from this store showing the manager charges 1 tin £0.55 / 2nd £0.65. This manager needs a talking to because his stinking attitude is going to cause problems.
August 2022 by Mohammad Helal Hossain
Great ?
September 2021 by BAM
I bought some rice and salt. I like making salted rice. It tasted very nice.
July 2021 by Damith Walpita
Shelves are packed with essentials. Staff is friendly as well.
July 2021 by Sushil Sangar
Staff are very helpful and friendly.
