December 2023 by Raluca Craciun
About 3 weeks ago we had the worst experience ever when we made the mistake to enter this store during our holiday in London!!! We are a foreign couple who set foot for the FIRST time in that store on November 30th 2023 to buy some food. Hardly had we taken a few steps into the store when a security guard approached us and told my partner that he was not welcomed there and wasn`t going be served because he had some information about him. We were completely SHOCKED! We asked him what he could possibly know about 2 tourists who entered that store for the first time but he kept saying the same thing. My partner asked him if he also knew that he was a police chief superintendent and showed him his badge. Hearing the conversation one of his co-workers came along and tried to calm him down apologizing to us on his behalf. We still shopped there (which we shouldn`t have!) and left the store with the same guy stalking us outside just to see what kind of car we had come by. We felt completely harassed and humiliated in this store by an employee who should not be allowed to interact with customers! Whether he was delusional or just took my partner for somebody else makes no difference as this IS NOT an attitude that should be tolerated by the store management!!!
December 2023 by jane doe
This shop has rude ignorant staff.I wrote an official complaint via main sainsbury email. I had no response.Go some where else.
October 2023 by leela bhandari
Extremely bad customer service. Staff named PATRICK (old man) was being very rude and swearing to customer when told he was rude for no reason. It's a big shame for reputed shop like saintsbury's to hire staff like him who is tarnishing the image. I wouldn't go there now on. I would not recommend anybody to go there just to get bad service and shouted at.
October 2023 by Rabin Maharjan
Extremely bad service from staff name Patrick he was swearing to the customer,Sainsbury?s should fire him he is not allowed to work in Sainsbury?s.Patrick is going to tarnish the image of Sainsbury?s..get him fired Patrick ..
August 2023 by Geraldine McNamara
First class customer service. Gentleman really went out of his way to help me find what I wanted for my granddaughter's lunch
August 2023 by Cecca Travel
Small sainsbury. It is average sainsbury quality.
July 2023 by Jay Shukla
Staff Theresa towards service is bad l just went to buy something went to the counter .the staff Theresa said only self service and keep promoting do you want tabacco I said No she said if you buy some tabacco we can give you counter service what a shameful that they are promoting tabacco and what a lazy staff don?t do there job proper please can some one come back to me about this complain.
July 2023 by Samyuktha Bhavirisetty
Expensive place and only good in emergency.
May 2023 by X X
I go here often for lunch, usually. Great shop, i always come out with something I can eat despite my dietary limitations. Ample parking, and it's easy to get into the grounds from the road. Friendly staff. Always plenty of stock. Oh, unless it's the sandwiches around lunchtime. Try and go a bit earlier to get what you want, especially if you can't just grab anything.
January 2023 by Lavender Jhawer (Vinny)
Friendly staff & opened till late which is very handy. Oh and the fresh baked goods are delicious ?
November 2022 by Gooner Pipe
Groovy. Nice people.
November 2022 by Robert Karbowy
this is a grocery store, come on cheap is not.
October 2022 by Vinny Jhawer
Friendly staff & opened till late which is very handy. Oh and the fresh baked goods are delicious ?
October 2022 by Kaushal Kishore
Good place to buy quick grocery, dairy products like milk, eggs, bread and ready to eat meal.
July 2022 by Earth explorer
The one star is for Salem the manager , who seems to think it?s ok to allow one member of staff Caroline to work on her own while he stands in store on his mobile phone laughing while the poor women is trying to run multiple areas , I am greeted most morning by Caroline when I get my coffee , she is always soo professional and really gets to know her customers , I can get a better coffee from the high street but I go to your store to see her and her customer service , Saturday afternoon , one staff member ask yourself if that?s right ?Update , I recently went in and I see a new lady manager that helped this individual, the manager actually could see she needed help and offered it , That?s an improvement but I?ll keep watching this store on a Saturday morning because Caroline has always been lovely and she needs the support , and just for your info she doesn?t know me or asked me for this post , this is a long loyal serving customer wanting to improve his local store, once I can see the improvement on a Saturday morning I?ll remove the post the first post ????
