October 2023 by Alexander Pearce
0 stars, fat dude doesn't have customer service skills, the rudest boy I've ever encountered in retail. A good slap on his face would probably wake him up to reality.
May 2023 by Zain Mohammed
Poor customer service..he was on his phone since I entered the store till I left the store.
November 2022 by Zsófia Anda
I would give a big 0 if I could? they are the worst, awful customer service, if you can avoid like the plague
October 2022 by Navneet Lehl
Do not get your shoes polished here.
September 2022 by adina baciu
Very unprofessional and rude, and looks like they don't care for the job. They destroyed my watch. not even apologize.
July 2022 by Jagos Aleksic
DO NOT GO THERE.DO NOT GO THERE.VERY UNPRFESIONAL + VARY RUDESTAY FAR AWAY FROM ANY OF THEY SHOPS.They done soles insoles on my shoes and they done vary very badly. When I brought shoes back with receipt to fix fat gentlemen was so rude and tell me to put shoes ( £700 shoes) in rubbish because he doesn't want to fix what his colegue did. I took shoes to private shoes shop and he fix perfectly for mach less money. VERY VERY DISAPPOINTED-NEWER AGAIN
June 2022 by Sonya Jutla
Had a really lovely experience on a busy Sunday afternoon. Rhys was so nice and patient with my children and managed to take their photos. Would definitely come back to the bullsbridge branch!
June 2022 by Gemma Doyle
I would give 0 if I could! Absolutely awful experience and still not resolved! I took my watch in 6 weeks ago for new glass to be fitted. A guy charged me and said it would be ready in a few days. I went back around a week to be told that the guy who served me had be fired, your watch hasn?t been sent off and you have been undercharged. The manager said he would not charge me the additional cost because ?I?ve been messed about?. Anyway fast forward I popped in a few times to see if it was back and every single member of staff I spoke to was clueless and unhelpful had absolutely no idea! NoCommunication is made down the chain. I get a text to say it?s ready to collect eventually after 6 weeks. My husband had to collect as I was at work and they charged him again! I called up and the manager was SO unpleasant and couldn?t care less! My husband went back in to get a refund to be told by a staff member Rhyse in the Hayes branch Tesco that ?I am a temp and I haven?t been told anything so I can?t do it, you will have to come back when he is in? how ridiculous! I asked to call him and he said ? I don?t have his number, I?ve never even met the guy! It?s an absolute shambles and I have to go back in to store again! Honestly the worst customer service I have EVER experienced. The manager needs to be trained on how to ?manage and communicate key information to his team? also to be more professional. The staff couldn?t give one damn and don?t care about their job or customers. AVOID at all costs and go somewhere else!!!
May 2022 by gemma pearce
I would give 0 if I could! Absolutely awful experience and still not resolved! I took my watch in 6 weeks ago for new glass to be fitted. A guy charged me and said it would be ready in a few days. I went back around a week to be told that the guy who served me had be fired, your watch hasn?t been sent off and you have been undercharged. The manager said he would not charge me the additional cost because ?I?ve been messed about?. Anyway fast forward I popped in a few times to see if it was back and every single member of staff I spoke to was clueless and unhelpful had absolutely no idea! NoCommunication is made down the chain. I get a text to say it?s ready to collect eventually after 6 weeks. My husband had to collect as I was at work and they charged him again! I called up and the manager was SO unpleasant and couldn?t care less! My husband went back in to get a refund to be told by a staff member Rhyse in the Hayes branch Tesco that ?I am a temp and I haven?t been told anything so I can?t do it, you will have to come back when he is in? how ridiculous! I asked to call him and he said ? I don?t have his number, I?ve never even met the guy! It?s an absolute shambles and I have to go back in to store again! Honestly the worst customer service I have EVER experienced. The manager needs to be trained on how to ?manage and communicate key information to his team? also to be more professional. The staff couldn?t give one damn and don?t care about their job or customers. AVOID at all costs and go somewhere else!!!
May 2022 by Chel Sea
I had a really good experience , fast and a fair price too , highly recommend!
April 2022 by J Je
Horrendous experience! Attempted to visit Timpson at Tesco today for help with a key. The person ahead of me was being served and the staff member tilted their head around to say "will be with you in 2 secs mate". So I waited patiently for over 10 minutes whilst he attempted to fix the customers Mercedes car key fob (that he had obviously broken, as they aren't meant to be forced open!) - I politely asked how long he will be, only to be rudely told that "he is trying to close this key fob!" and "if I didnt want to wait I could go down the road to Sainsburys!" in front of amazed shoppers passing by. Should be 0 stars, did not enjoy being spoken to in that way when attempting to pay for a service.
July 2021 by Gurpreet Singh Sidhu
Lovely service absolutely brilliant staff.
September 2020 by Syed Tauseef Abbas
Horrible experience. I took a new expensive Rotary watch to replace the battery; the guy did not have the tool to press the back of the wristwatch after battery replacement he broke the sapphire glass with a hand press.He was so rude, I cannot believe it, after breaking my watch, he did not even use the word sorry. Rudely he said I would send the wristwatch to the company and I should contact him after two months.I was stunned just listening to him, I had no choice to accept his offer.After two and half months I received the wristwatch with a very bad mark on the dial.
September 2020 by Clément FICHMANN
Supposed to close at 6pm.I reached at 5.50pm, the counter was already closed and lights off.
November 2018 by DDD ddd
Good shop
