February 2024 by Saher Zafar
Pathetic service - from Reena and optician Anjali. Got a call an hour before the booked appointment saying that they could not see my dad today - with various ridiculous excuses.They wanted some prior medical history, which was already provided in person roughly 10 days prior. They said they could not find it on the system. Understandably, mistakes happen, and perhaps that information was lost by a colleague. The next step is to ask that it be provided again. Rather than offering another appointment or asking for that info again, they just said 'go back to specsavers, we can't see you'.Will be making a detailed complaint - really hope the call was recorded. Sounded like they wanted one less appointment today.
February 2024 by Faheem Ahmed
I would just like to say a massive thank you to MINDY honestly she is such a gem fantastic customer service always got a smile on her face always so polite and professionalVision express are lucky to have Mindy honestly what a lady!Once again Thank you Mindy!
January 2024 by RAQUEL TEDESCO
Great, very satisfied and I recommend this place 100%
January 2024 by Uliana Dmytriv
Great place with kids and patient staff. I am a regular customer since 2016. On both appointment and walk in occasions I am always being met with a smile and willingness to help. I really liked my last experience as I walked in on the busy afternoon to check if I could adjust my glasses that got slightly bent. They fixed them without any issues in less than 10 minutes.
December 2023 by The Shaks family
The manager Usman over there was very unprofessional.The admin team had double booked and sent us a text message that we have a booking.Instead of being understanding he was arguing and making up lies. He then dismissed us asked me to leave over no grounds what so ever .He had no manners how he treated a customer in front of my three children.Please do not waste your time dealing with the Manager over there! I will certainly report him for his lack of professionalism in dealing with his own errors on his system and wasting people's time of taking time off work and pre booking in advance and getting no where.
December 2023 by Carla Mendes
There aren't enough words to describe the amazing customer service at the Hounslow branch!A huge thank you to yesterday afternoon's team!A while back I purchased a pair of metal frame Levis glasses from Specsavers, which yesterday broke on a clearly manufacturing weak point, the metal nose bridge and the metal frame which had already broken on the opposite side a couple of months ago whilst I was on holiday - for curiosity, back then I visited a local optician (Optivisao) who hasn't charged me anything to solder it back. At Specsavers yesterday, after presenting the situation and advising I couldn't see and needed help, I was told in a very uninterested manner that they didn't sell my glasses brand anymore and couldn't help me fix them, I then requested contact lenses and again with a huge lack of engagement I was told I couldn't get them from my current prescription and had to come back another day to have it sorted.I crossed the road to Vision Express and explained my situation, including I was on a tight budget and to please keep the cost down. In 5 min I had the lenses on my glasses fitted onto a new low-cost frame they had!I was treated like a valued human being since the moment I walked in and 10min later I was out the door with beautiful new frames that allowed me to see again! :)Thank you again!
December 2023 by Leela Pravallika
My huge respect to the lady in the store I don?t remember her name Today Morning I visited the store to repair my glasses she was so hospitable ,kind and returned my glasses with in 20 min I am so happy .??thank you.
December 2023 by Andrew L
Very professional and thorough service. As a result I changed to this branch from the Vision Express inside the Tesco in Isleworth.
October 2023 by aisha ?Khaled?
From the first year when I come to United Kingdom I have registered with them. The team very helpful and friendly however last time I got there to checked for my children?s eyes it was 2 weeks ago I was not satisfied because they told me to buy for my son?s glasses despite of my eligibility to take son?s glasses for free. but I would like to advice anyone to register with them so they will do their best to make their clients are happy and delighted
October 2023 by Troy Curtis
I was taken care by a very nice lady who took her time and care in helping me choose fhe right item to suit my needs. There was no hard sale, just pure help. Thank you Troy curtis
September 2023 by Harinder Virk
It was a great service and worth it because eye health check is so important.?
August 2023 by stanovici andreea
I had the worst experience with them! I needed a x-ray MRI and they send me to western eye which hasn't got the equipment for that because was the wrong place. Plus my name starts with St, no Fq ! they wrote my name wrong. I have lots of headaches and I lost my time with them.
June 2023 by Mahindra Tunvor
Vision express in Hounslow served me an excellent customer service even though I was not their customer.Specsavers who provided safety glasses on behalf of my employer could not put screw on .Was advised it need to go to manufacture.Safety glasses were only 6 month old.Thank you vision express. Girls in Ruislip also helped me in the past on similar damage.Thanks
June 2023 by Gurps Birk
Only vision express I use from now on. Easy, good communication and helpful team. Never any issues and resolve everything.
June 2023 by Shrinivasa Moorthy Rao
Today i had a horrible experience in the shop. Clearly shows unprofessional members are at service. Never ever going back to this shop.
