October 2023 by Pesh
Having stayed at many of the worlds Sofitel and dining in afew of their restaurants, this place ranks below average.It might have been the only one open tonight (Tuesday), but that?s no excuse to offer sub standard food at high end prices.We had the minestrone soup and was not serviced with any bread. When I asked, they said ?we used to? but now it?s extra. We have never been anywhere that doesn?t offer bread with a soup dish.For mains, we opted for fish and chip + Caesar salad with chicken. I can?t believe they are serving food cooked from frozen. This is completely unacceptable.They clearly ride on the fact, they are the only option for hotel guest.Sofitel raise your game or lose your status as a 5* brand. This is the second visit to your hotels in 4 months and I am wondering if I will maintain my loyalty status.
October 2023 by Lisa Snow
Was here 2 1/2 years ago and the food was ok but the service was horrible. Recently decided to give them another shot. Service still the worst, food was again nothing special and 3 of the 4 of us felt horrible a few hours after eating. Both times here I have waited over 30 minutes after being seated and finally went and asked it we could at least get some water. Would not recommend. They obviously have not made any improvements.
September 2023 by ros anchors
Absolutely fantastic food. The best chicken dish I have eaten for a long time. The butter chicken had a lovely background heat. We had to wait for a while to get a table but it was really busy and they were turning tables quickly. It was worth the wait. Great service. We will definitely be back soon.Wheelchair accessibility: On the ground floor.
August 2023 by sheyam ibrahim
Below average. Like not even mediocre. Below average. Pizza crust is premade, not baked in their oven. Pizza sauce is just tomato sauce. Absolutely no flavor. Green Thai dish with prawns had maybe 4 prawns. Very distasteful. No flavor. Lots of peppers and onions. Green Curry looked more like green poo sauce. Again no flavors. Curry Chicken was average. Arrabiatta with prawns.. my 8 year old can make it better. No flavor, or taste. Sauce was straight up tomato paste. Shrimp is chewy. He wouldn?t eat it! Service was ok. So disappointed! Nice going for being our last British meal before heading home. If you?re not in a time crunch, go elsewhere.
August 2023 by bcole259
Terrible service. We were told we needed to wait 30 minutes for a table when the resteraunt was empty. Ordered a starter and waited 30 minutes for the appetizer. Then waited an additional 45 minutes for mediocre food. The largest problem with the service was the way they treated my wife. Clearly, they did not want to listen or deal with her directly. It was not until I asked for the check after she had asked three times that they finally brought it. Stick to room service or the bar Cafe across the way.
July 2023 by Shubhangi Khatu
What an amazing restaurant! Our flights were canceled and we had a stressful day but the Maitre?D was amazingly attentive- we had Lamb bhuna, Shepherd?s pie, burgers and pizza?.each dish was lovely! Compliments to chef on some delicious Lamb Bhuna.
July 2023 by Antoine
Terrible and unbelievably slow service, dark room and very unwelcoming. 40 minutes to wait for a salad. One hour and thirty minutes for a simple meal composed of a Caesar salad, a glass of wine and mineral water.
July 2023 by Joe Wilkinson
Dined here early evening in July 2023. Food so bad it was almost funny e.g. "Arrabbiata" with optional chicken costs more than £20 but was packet pasta with a thin, watery sauce and a chicken portion so small a microscope was needed to detect it in the dish.The small positives: the waiting staff were attentive and atmosphere was decent - but these facts do not overcome how poor the value for money was in terms of what the kitchen produced.At these prices, the food has to be better. Won't be dining here again.
July 2023 by Jim Dolan
We were staying at the Sofitel at Terminal 5 the night before our flight, so really this was the start of our holiday (the Sofitel btw is excellent).We were ?greeted" by a surly member of staff who barely looked up to acknowledge us. He almost begrudgingly took us to a table where we sat for some time, waiting for service.The food itself was fine, though clearly not cooked with love and the service was lacking, though not due to the fault of the waiter who clearly had far too many tables to cover. Though strangely other members of staff seemed to be wandering around with not much to do.It's expensive for what it is, which would be fine if the service came with a smile. At the end of the day, you're paying for the convenience of eating under the hotel. This is something most people expect, but they don't expect to be treated as an inconvenience.
June 2023 by Mahdi Ramezani
I ordered bacon and cheese burger. The burger they brought me didn?t have the bacon. Told our waiter and he brought a plate of bacon so I can make my bacon and cheese burger!!!
April 2023 by Mollie Jayne
The food was very average. Slow service. I had to ask a few times for water/cutlery to be brought to the table. I waited about 15 minutes for the bill, good thing I wasn?t in a rush. Definitely expensive but that?s just standard for Airport prices. A 175ml glass of wine and dinner for one costed me around £50, but there was no where else to eat for the time I arrived at my hotel - so for convenience food it was quite expensive.
April 2023 by Adam Johns
I try to be fair with reviews but this place offers mediocre quality, small portions costing about twice their actual worth. I understand hotel restaurants at airports are never cheap, but this place is a bonefide rip off. One person in our party ordered a main pasta for £20 that was very small and had to order something else as they were still hungry. I spent £38 for two drinks and a dull chickpea curry. A half-interested service from the waiting staff did not make up for the food situation. Safe to say unlikely to use again.
January 2023 by Pat Pat
Delicious Indian food with chicken They brought some hard yogurt sonas to make it less spicy . Pavlova with ice cream with only 120 calories . Great service !!!!!
December 2022 by Ian Johnston
I have been coming to the breakfast buffet at the Vivre and I have never been disappointed. Eddie, the breakfast chef who is very entertaining as well as Fabrizio the manager and Marilou + Eliusus, they really work hard to keep the guests happy. KEEP UP THE GOOD WORK!!!
October 2022 by Avi Koirala
Excellent food and atmosphere, and can?t fault the service. Special thanks to the manager, Parveen for looking after me and my family for a lovely evening before our flight to Albania.
