February 2024 by hamza shahram
Came to Argos today to retrieve items on my sister behalf as she was sick. The main item was undeliverable and had to be collected. They refused and said its the company policy that the person come in person. I said that they can have my ID and attach it as collector but they refused.Now the item is undelivarable, the person cannot come and collect as she is sick and NO ONE can come on the person behalf and collect.I dont know who to blame here the people who are working or the company itsself for such LOUSY POLICIES.The item was urgent and related to health concerns. Who will take responsibility for that?This is the second time ordering the same item.!The first time the item was deliverable but when it was delivered at the door, it was damaged!!!. So had to return it back on car.So waste of petrol( Gas), waste of time!, waste of money( on delivery).If i could give less stars i would have.And Let me be clear here they did give a Suggestion that I could cancel the order and buy it in person. But let me ask this do you think money comes from trees?. That we have laying around in our pockets to use whenever?. Some of us have difficult time in the ends of month unlike you rich people.
February 2024 by Maryam I
It was quite a long wait till we got seen but the lady at the till I think her name was Yatty was very helpful, and very kind. She was very nice and did everything on time. We had to exchange an item because it broke and she was very understanding aswell
February 2024 by Amina Sher
Terrible customer service, there was only one person serving customers at the front whilst the rest of the staff were chit chatting at the back. Waited half an hour to be seen by an employee and that as the well the staff were showing attitude. The manager needs to give the staff proper training and keep a closer eye to what they are doing. There were so many people waiting to be served. Wouldn't recommend going here
January 2024 by Dhs addressdbs
I found the level of assistance provided to be extremely lacking customer service and frankly, quite rude.Despite my attempts to request and seek help, staff member Thamina exhibited a dismissive attitude and failed to address my concerns adequately.I hope my experience can contribute to improvements in staff training and overall service quality.
January 2024 by Nirmalan Siva
Very good customer service and very help full and polite staff.Specially manager on duty so helpful.Happy to visit again.
January 2024 by SIVA NIRMAL
good customer service and availability of staff.happy Team,Happy customer
December 2023 by Paresh Thakker
I visited today, I?m not surprised why Argos not making profit and was in trouble, Sainsbury have saved them, the staff still not able to understand what is customer service, the poor service by the front line staff is the main reason for killing the height street business in this country. As an human being we normally like to deal with other human, but today the lady was not only rude but clearly not interested in the job and doing the job may be due to some reason. She said proudly her name as Mona.Please don?t kill high street businesses if you don?t like leave the job you have no right to insult or misbehave with others.
December 2023 by Manny Chester
Excellent customer service from Sana Raja. Always happy to work there and greets with a smile. Very comforting to shop around Argos. If I come again again I?d like to be served by her.
December 2023 by Nauman Naseer
I'm been to many argos stores always like the customer service never ever had any issues but the branch in ilford it's terrible specially when it comes to return the iteam. I'm been to store today to return the backbone that I bought for my son unfortunately he doesn?t like it so I never opened the box, it was sealed packed, when I went there to return the iteam after 2 days I had my receipt with me, they opened the box for expansion, at the end when they have no reason to say no the manger told me she doesn't have cash available. So they can't take my iteam. They always make excuses to say no.Someone really have to look into this.Definitely the staff needs to be change that's not there first time.
December 2023 by Varun Sebastian
Tamima was so rude and unprofessional. 0 customer service. Professional companies like argos hiring unprofessional staffs are pathetic. Atleast provide proper training on how to speak polite with a customer. We expect some respect from your side aswell.
November 2023 by Alexandra Popa
I recently had to return an item to Argos and I was very impressed with the service I received from Thamima in regards to my refund. She was extremely helpful and efficient throughout the entire process.Thamima was able to quickly process my return and ensure that I received my refund in a timely manner. She was also very knowledgeable about the refund policy and was able to answer all of my questions.I appreciated Thamima's friendly and professional demeanor. She made the whole experience of returning an item much less stressful and I felt like she genuinely cared about resolving my issue.Overall, I had a positive experience with Argos refund process and Thamima's excellent customer service played a big role in that. I would definitely recommend Argos to others based on my experience with Thamima.
October 2023 by Mishkat Hussain
Excellent service by Marlena at the counter. Service like hers is missing around here in ilford.
October 2023 by Chai Wei
Terrible customer service from Anisa. Very rude and disrespectful
September 2023 by Mr JASVIR SINGH
I bought fan from Argos on yesterday and I am very disappointed with this product the foundation of the fan is not stable and it looks like a Pisa tower and all the weight of the motor is making it worse because of the weight it is leaning backwards
September 2023 by F G
Normally pretty queit with no queues. Quick service and great for picking up online orders.