October 2023 by J S
Awful.Banked with Natwest about 8 years.Most uncomfortable I?ve ever felt leaving a Branch.Wait time to see tilled staff is up to 30 minutes.Once at the till. The member of staff questioned why I had multiple accounts and encouraged me to close them. Never. Has any other branch questioned my precautions when buying online or the chance of loosing a physical card.After already having waiting half an hour I didn?t want to pre-long wasting my time.Or be upsold a credit card.There should be no shame when moving you?r own earnings. On the experience i had in this branch alone. I?d move banks. Don?t waste you?r time in this Branch. Like most other reviews. Rude & detouring.
October 2023 by Natalie 101
I've been going here for years.Staff are great and approachable
September 2023 by Rayyan ali
Great experience. A staff member Khalida helped me twice with the chap payments. Excellent customer service.
August 2023 by Tsz Ki Yau
The staff are in really bad service and doesn't help anything
July 2023 by Harjit Chana
They have closed Ilford Branch down, without any notice.
July 2023 by Gurpreet Singh
I face a very bad experience to this.please don?t trust this bank is really bad service of branch.they didn?t solve my problem.hold my money for more than five days.also close my mobile banking app.I never trust in future in this bank.really very bad experience.
July 2023 by N Ahmad
Bank was closed today (Thursday) for 'unforseen circumstances ' couldn't use the facilities and there was no information on their website to inform customers. A wasted journey!
June 2023 by Hamza Javed
So bad service
June 2023 by Nikhil T
"NatWest Bank provides a wide range of financial services with helpful staff and convenient locations. Online banking is efficient and user-friendly. However, long queues and wait times at branches can be frustrating. Some customers report difficulties with account management and unresponsive customer service. Limited availability of ATMs in certain areas is a drawback. While NatWest offers competitive products, higher fees and interest rates are a concern. Overall, NatWest is a decent choice for banking, but improvements in customer service and fee structure would be beneficial."
June 2023 by Toni M
I went to this branch 2 weeks ago to withdraw money,just about to go and queue and lady at the door was very rude and obviously lacks people skills says you can't just walk up to the counter there is a queue I said I know and because of her attitude I said I'm going and she said ok.first time and last time in this branch.
June 2023 by Nga Nguyen
Usually the staff at this bank is very friendly but today I met a female employee standing at the door, she was very impolite and showed an attitude to customers when I asked for a bank statement
May 2023 by Rebellious Fighter
Worst experience ever, useless customer service, they don?t know how to speak to the customers, they lacking a very basic thing MANNERS, first and the last will never step into this poxy branch again!!!
April 2023 by Miten Patel
Staff are useless; parents who needed to transfer a large amount of money have always felt comfortable doing it in the branch as opposed to the app/via phone.Staff were insisting that my parents download the app and tried to get out of sorting out the transfer in person. What else is a branch there for if they can't sort something like this in person?As another reviewer mentioned the staff are incompetent and useless and will try and avoid physically doing anything here especially for the elderly.. Save yourself a trip and go to the Hornchurch branch.
March 2023 by Miah Nur
Very bad service they need good staff.
December 2022 by Barbara Kandora
Inefficient branch, long waits, abrupt service
