March 2024 by Gizzy
We took our cat here as we noticed he was limping. We booked an appointment via phone and didn't need to wait too long to be seen. Maria was really lovely and caring to our cat. She was so softly spoken and gentle with him. We honestly thought he would attempt to jump off the table and escape but he was like putty in her hands. He behaved so well even when she checked his tummy (he hates anyone touching his tummy). He didn't flinch even when she checked his temperature or when she gave him meds with a syringe. She also gave us the option of anti-inflammtories to start with or x-ray (costing £700). We decided with the anti-inflammatories to start with. Thankfully he was much better the following day. She didn't make us feel bad for not taking the xray option (obviously very expensive, I'm going to take up pet insurance now).The reception staff here are also very nice and welcoming.Thank you Maria for your help.Will definitely come back here again.Plenty of free parking available.
March 2024 by A D
Ggot everything ou need and good stock for your furry little ones
February 2024 by S B
Well stocked and excellent customer service
February 2024 by serkan kale
Take my cat for vaccine 3 months ago after finishing paid with my wife card come home months later start receiving letter from them I owned money for treatment calling them couple times try explaining I did pay they don't believe after they ask proof I email them my card statement meanwhile still receiving letter about debt collection I call them again they said send proof with WhatsApp we didn't receive email i did send with WhatsApp dept recovery agent involve treating us every day finally they said you don't own us money even without said sorry I said can you contact dept agency update they said we can't contact with them you have to deal.because bunch of loser staff we have to go through all this totally unprofessional customer service
February 2024 by Rosie Goddard
Good store, not the best stocked as a bit smaller compared to others, however Lucy on the till was wonderful and really helpful, thank you Lucy
February 2024 by Alex Iacob
No pets inside
February 2024 by Theresa D
Helpful staff
February 2024 by M D
Under going refurbishment. No animals. Good service and staff.
February 2024 by Shahara Rouf
Really lovely staff, and the vets are all great, especially Maria! Thank you for treating my kitten so well :)
January 2024 by LANDBEASTS AUTOMOBILE CLASSICA
Rosie the Rabbit was happy here.
January 2024 by Keith Hodgkins
Can always get any pet product that I need. Staff very helpful as in all Pets at Home stores
December 2023 by Paul Tanner
Bought some fish very helpful good service ?
December 2023 by Aiste
Popped in a week ago to ask how a purchase of a hamster is done, to find out if I need any travel cage or anything else. Was told it would be packed in a box provided. Week later I arrived to make a purchase with all the supplies for it in mu car and was refused the sale, because A i can not buy it if it is not for me (for my friends son(10th birthday gift), who is very excited about it), B I need to own a home and C i can not transport a hamster in 30min car journey because it would be to stressful for animal.A week previously this information was not mentioned to me.I am all for making sure animals are going to good well prepared homes, but this is a little extreme? Are all the hamsters born in shop? Do I need to have had written agreement from my friend to show that i am not lying and it is not a surprise?
December 2023 by Meera Shah
Good and helpful customer service,as I was looking for a cat flap.
December 2023 by Anastasia Jankauskaite (Rowen)
Mostly it's a good store. There is a little range of pets like dwarf hamsters, syrian hamsters, chinchillas sometimes, rats, rabbits, guinea pigs and lots of different fish. So in total it's a nice place to shop for pet products. However, the issue I have with it is mostly the vet. They are useful sometimes but haven't really helped any of my pets much.