January 2024 by GORDON BLACKETT
Very good service friendly staff all round experience was excellent
January 2024 by Subs Vyas
ASIYA OPTICIAN AND ALFIE WERE JUST AMAZINGKNOWLEDGEABLE AND DESIRE TO HELP AND SERVE
December 2023 by Masrat Anwar
Called this morning to check if my contract lenses are ready for collection, person who answered call was unhelpful. Couldn't check if my lenses were in store as its not his department! Lacking customer service skills. Tried telling me that l need to call Contract lenses department. REALLY when I collect my lenses always from branch. Service has rapidly gone downhill...Employ staff who want to help customers...if I could give 0 stars I would gladly give... do not even deserve 1 star!!
December 2023 by Ben S
Came here today for the first time for a full eye test and it was not a great experience. After paying for the £35 for the test, I was told to look for frames but despite standing there, no one came for over 40 mins. There also seems to be a lack of staff on Saturday as they were too busy serving customers coming into the branch rather than providing service to customers requiring help. I ended up walking out in frustration. I should have gone to Vision Express as I had a better experience there last time.
December 2023 by Wajid Hussain
The staff was really helpful. They explained everything clearly to me. Me and my whole family are with specsavers and we have no complaints. The service was perfect.
December 2023 by Zoya Mirza
Terrible experience at spec savers ilford. My dad and brother walked in with an emergency - my brother had a contact lense stuck in his eye and we needed assistance. My dad walked in and spoke to someone called Arif who said they didn?t have any appointments left for that day. My dad stressed that it was an emergency and as loyal customers would really appreciate an optician to have a look at his eye. My dad then spoke to another member of staff called Abdullah and they just brushed my dad and brother off and advised them to go to A and E. The general feel in specsavers ilford is unwelcoming. You walk in - it?s like a playground - staff members huddled in groups chatting and laughing, ignoring customers that walk in - basically avoiding them watching the clock to go home. My dad was very disappointed and asked for the managers name. They wouldn?t even give him the managers full name and kept on quoting Kay. My dad and brother left and went into vision express - whom they are not customers of. They were greeted with the utmost level of professionalism even though it was near store closing hours and only a few people in store they welcomed my dad and brother in - took my brother for an eye x ray, we discovered my brothers cornea had been scratched. In that instant they wrote a letter out for them to take to moorfields eye hospital and all of this was free of charge! We will never be using spec savers again - disgraceful customer service, awful attitudes. Wouldn?t even employ these people to work in a chicken shop selling 1 pound chicken and chips. Spec savers - go back to the drawing board and re hire before you loose all your customers.
November 2023 by Rhian The Diva
Always good here. Great customer service as per usual. ?
November 2023 by Tixylixy Transcending
I had to wait far too long to be seen. After 20 mins I complained before leaving.
November 2023 by saalihah mahmood
shanzeh haroon was so helpful and genuinely did an amazing job with my sight test!
November 2023 by Jam
Midget Served Me Very rude and Not Very Professional and Specsavers Don't Train Their Staff Properly.
November 2023 by Jahad
Excellent customer service from the Ilford branch and the shop was clean and tidy. Very fast service if we go early in the morning.
November 2023 by Gergana Rogleva
I am extremely dissatisfied with the service and rude behavior of the workers. lazy and rude girls I will not repeat the order there and will be reported everywhere
October 2023 by suhayl rajan
I just recieved a call where they have cancelled my appointment. This is the second time they have called to cancel and twice they simply didn't show up. Have been waiting over 2 months now to see an optometrist. It is ridiculous that they seem to have no regard for the customer. I would give negative stats if I could. This is the worst service I have ever experienced. I would highly recommend taking your business to a different optician
October 2023 by Khadija Mohmed
I had a wonderful experience at Specsavers with Nirmal! He was exceptionally patient and attentive while helping me choose my glasses. His friendly and knowledgeable approach made my visit to Specsavers a great one.
October 2023 by K DC (Orl)
Great experience with this store, previously I had my glass from them recently my Mrs visited this store and I would say it was busy but the staff member's are very prompt and helpful explain all the details we need to know.
