September 2023 by Google user
ONE OF THE BEST CUSTOMER SERVICE IN ILFORD MALL. I never had an experience to buy anything from The Fragrance Shop as The perfume shop was there too but my opinion has changed after buying perfumes from The Fragrance Shop Ilford. SHUHENA is providing one of the best customer service and I highly recommend to go and visit the store if you love perfumes with quality Customer Service.\\n\\n??????????\\n\\nHIGHLY RECOMMENDED
September 2023 by Sanjida Islam
My best experience in this perfume shop was from SHUHENA. I?ve never shopped from the fragrance shop but last Sunday when all the shops were closed and I was trying to get last minute gift I lost hope but didn?t stop trying. I noticed one staff member I knocked the shutter and she responded and said do you know what you want I was like yessss I do please help and she went extra mile and helped me. Thank you so much Shuhena. You?re a star x
August 2023 by Shujaat Ali Khan
ONE OF THE BEST CUSTOMER SERVICE IN ILFORD MALL. I never had an experience to buy anything from The Fragrance Shop as The perfume shop was there too but my opinion has changed after buying perfumes from The Fragrance Shop Ilford. SHUHENA is providing one of the best customer service and I highly recommend to go and visit the store if you love perfumes with quality Customer Service.??????????HIGHLY RECOMMENDED
February 2023 by Kddine B
Avoid it
December 2022 by fucking signups
Rude assistant with a very bad attitude, it was the short girl with long hair no name tag, regret spending my money there never going back. She should really think twice how to talk to customers, she practically shouted at me, I guess that's why she works there as she is good for nothing else. My bad shopping there.
December 2022 by M Ditta
Rude, poor customer service. Also way overpriced.
October 2022 by First name
Bad customer service especially from the fat one
April 2022 by Mariam Mo
I wouldn?t even give one star for this shop but -10 stars. They are so unhelpful and unprofessional. I bought a scent addict subscription back in November and canceled it the same day as the perfume I chose was too weak ever since I am fighting back and forth to have it refunded. They have a useless online customer service no one is doing anything about it 5 months on and still waiting for my refund. So please save your time and money do not buy from them . They will drive you insane and raise your blood pressure.
March 2022 by PUVANESVARAR CONSULTING
Nice choice
July 2021 by K H Howlader
Collection of different types perfumes in good price for regular and occasional usage.
July 2021 by Alexandra Tanasa
It's ok....
May 2021 by Nitin Patange
Nice place but some staff are not so cooperative
December 2020 by Lisa codie n megan Carter
Quick and helpful service
October 2020 by Iram Choudhary
I went yesterday to collect my online order but due to some reason it was not updated on their system.The staff is very helpful. He searched my order and also correct the system error. I was really thankful to him it?s really important for me to get the order on time as I need to gifted someone yesterday.Great price and very helpful staff :)
September 2020 by Almas florina
Costumers service is really bad , i entered in shop and stand asking someone to help me and for like 15 min none of the girls care to serve me.. they was just laughing and gossiped like they don't work there ....and then I ask for the manager and the stuff was start being rude was really unprofessional. ..very unprofessional people
