August 2023 by 564beckyv
Nice hotel. Was disappointed to see the towns homeless staying there. Clearly a deal worth the council. Did not bother me and they seemed to be in a seperate area but made my partner feel uneasy. Due to this is wouldn?t stay there again. Looking out of the window there were two people using a crack pile!
July 2023 by Google user
Booked two rooms for me and my family as we went to see the weeknd that Saturday! Hotel dirty mattress stained carpets stained. Lifts wasn't working properly. it stated on website that it had a cafe/ bar which was over the road somewhere! Family staying next door thought it be great to bang about gone 2 in the morning really not worth the 380 we had paid. Will definitely be booking elsewhere in the future. Staff was very welcoming though.
June 2023 by Roam42743014624
The staff was really helpful and the rooms were incredible. The beds were comfortable and we also had tea and milk which is a big plus. We got clean towels when we needed them and the hotel location is perfect, there's a mall and store nearby. It's also close to the bus stop.
June 2023 by stevenaB6474EZ
Very good shops around Ilford lane and a big town centre with a mall Pubic transport is very good all his route and trains which is why I chose this hotel When arriving a clean was cleaning greeted us stop wot she was doing to booked as in Very bright happy lady to which her name is Cheryl nice having a smiling face when your traveled 5 hours Room was lovely very big I was surprised 320 Clean aswell bathroom a little dated but was ok
June 2023 by 817ezekiela
I actually met Cheryl at the reception and we have a fantastic customer service and a warm welcome receptionist. Me and my wife and friends where so happy, she was there to assist and actually make our visits comfortable. Thanks to travelodge and Cheryl.
June 2023 by F9668KAsoniat
My husband and I stayed at this hotel for one night and I don't regret staying at this Travelodge! Although the building looked a bit run down and the idea of having to spend money on the carpark feature, the customer service made up for all of this as it was truly excellent!
June 2023 by joshuatC9578AE
You should definitely check in at this Travelodge hotel. In my opinion, all of the staff were truly great, especially this kind lady, I think her name was Sharon, but she was overall a very nice person to chat with. The establishment was located in a scenic area, and this visit was worth my while! I also appreciate the distance between this hotel and where I am situated, very convenient.
June 2023 by adilahmad38
It was a really nice visit to ilford london. I will stay again in future. Overall hotel was clean, well maintained, room was clean. I noticed there was no issues regarding my stay there. I will suggest my friends also to stay there.
June 2023 by 132english19
Absolutely disgusted with the way we were treated! I booked two rooms on arrival i spoke to the receptionist re. the 2nd room i had booked for friends as they were arriving late between 11pm and midnight! the receptionist said that was fine and he made a note on the booking. They arrived two single females at midnight to be told they had no room as they had given it away. We had paid £230 for the room upfront at time of booking. The receptionist a lady and man were so rude and was unhelpful and said I was a lier and not spoken to the receptionist earlier that they were arriving late! They needed to stay in the area as had an early start the next day, to which they were told they can't offer them another room in the local area!!! they had to find somewhere to stay at 1.30am in the morning! In the meantime my hotel room was dirty, hairs left in the bathroom, out dated, the lift was disgusting, two young teenage boys walked into our room uninvited and started talking another language, which we asked them to leave! I am a female travelling with my 14 year old daughter. We didn't feel safe at all and to then be woken at 5am in the morning by loud voices singing in the room next door for over half an hour! We are trying to contact you regards to the refund for my second room @ £230 which I can not find a number anywhere and the one i was given by reception was not correct! Do not stay here!
June 2023 by 773da
The hotel is average travelodge fare , ok for a place to sleep . The area outside did seem a bit sketchy though with groups hanging around entrances and car park . The car park itself is a multistorey town centre one though the travelodge parking is on the 9th floor and free overnight , there's a door through to reception. However this and other floors had glass all over from smashed windows . 2 cars already had windows taped up and one of the owners came out and told us it happened overnight . On further chatting to people it seemed that this happens almost every night , the police are uninterested if you call, and is more likely with older cars. We parked our car back at friends house . Harsh maybe to mark travelodge down as not its direct problem , but perhaps it could negotiate with the owners to allow guests to park on lower busier levels . The ones breaking into the cars probably know guests won't come out until morning and that it's quiet and poorly lit up there on the 9th floor .
May 2023 by jessicl2020
Sharon was a lovely and bubbly receptionist! Thank you my darling. Beautiful lady as well I may say inside and out soon as she laughed I knew she was happiness ?? She made me feel welcome and want to book again
May 2023 by 256abeerk
I did not had a Good experience. I went from Malta to London on April 20th, 2023. I had a room booked over there. I went to a room toilet right after checkin, there was no soap or body wash, flush tank was not working and there was stool left in toilet seat. I went to reception, receptionist came to the room and checked it and called his manager. Receptionist changed the room and gave me the key card. I went to that room and that room had a luggage of someone, which means it was already booked by someone and there was no check and balance in system. then receptionist gave third room, again it didn?t have soaps and body wash in there. For all that mess around, receptionist committed to give us a voucher of 50 pounds, which we can use on our next visit but I never received that voucher. I talked to the manager on my last day she said it will sent on the email id but it was sent to us. I will never get it booked again and will not recommend to anybody.
May 2023 by sallykE9013BE
The hotel was nice and staff were polite and friendly. Nice neighbourhood and shops are nearby. Station is very close which journey easier. Easy access in and out of the hotel, good security in place .Jeffrey help me with my luggages and stuff.
May 2023 by tanyarooney2018
My stay at Ilford Travelogue was very lovely, lovely helpful staff At reception and lovely quiet clean room . Bathroom was clean and had enough towels to use .I really enjoyed it and it added a nice touch to my visit in London . Thank you
May 2023 by 142zaa
I was helped by Sandrine and I have never experienced such a lovely staff member. She answered all my questions and gave me all the necessary details. She was very helpful and made me feel very welcome. Definitely made me remember travel lodge and recommend it to others! Thanks again
