January 2024 by Shah Farhad Ahmad
Click and collect is a joke on the weekends, order being cancelled or waiting while being prepared or waiting and then being told your order is cancelled or it doesn't exist when clearer l have a order number which they're themselves confirmed and money taken for my order from my bank account..Many times had to wait over half an hour before anyone came out to be seen
January 2024 by Martin Wong
Standard large Asda. Occasionally fresh produce is almost gone and with no BB dates you wouldn't really know until 1-2 days later but that's similar experience to most major supermarkets. Some staff are friendly and helpful whereas others seem lazy and try their best to ignore you (e.g. at self serve counter) but nothing out of the ordinary
December 2023 by Catalina Balan
Extremely rude staff, colored lady at the self-checkout yesterday at 14/12 around 7 pm. She started yelling at me that she is busy with another customer when asking why the self-checkout was not working. Train you staff accordingly, apart from the fact that self-checkouts are almost never working properly, staff lack customer service and they are extremely rude.
December 2023 by ashish goel
The store needs a lot of maintenance work. Sharp edges have caused me injury multiple times from the broken vegetable containers. Stock also is a hit and miss sometimes. Washrooms need maintenance as well.
December 2023 by Ramji Kannan
Hello, We had the trolley scarcity for 2 months in a row. So many complaints made. People were struggling all the time. It was even worse in the peak hours. I know some groups stopped going to ASDA and found alternatives, though aSDA has the best price deals. Finally, just last week ASDA brought around 300 new (mid-size) trollies because of the Christmas sale and New Year. Now at least we could stop chasing people for trollies with a penny.Thanks, ASDA for the timely decision. Merry Christmas
December 2023 by Saldiray Fuat
Probably the very very very worse customer service at its canteen in the whole country. I very often eat in store canteens as i think they are value for money and convenient to eat at when finishing shopping. Because i travel up and down the country because of the job i do i have eaten in many store canteens, so i guess I'm quite qualified to judge on what they are like. I only ordered a coffee but was going to order something to eat but changed my mind when i saw how rude the person taking the order was to the customer. Talk about rude and if looks could kill the customer is dead. Plus the workers working should at least have a slight smile on their face but no,they look like they have had enough of life and they are taking it out on the customers. Seriously its a shame because the store itself is amazing. I spoke to some customers and they all agree that the service is just disgusting and that its been that way for a long time.
December 2023 by JACO
My recent experiences at Asda Mudchute have been disappointing. The staff lacks enthusiasm and helpfulness, food quality has declined noticeably, and product availability is inconsistent. As prices rise, the quality no longer justifies choosing Asda over competitors like Waitrose and M&S. No longer an affordable and reliable supermarket option, at least in this area.
December 2023 by Sarah H.
Enjoy popping over to this store.Has most things instore from food clothing household items and a nice cafe. Can still pay with cash or card. Not as many tills open now. Wheelchair friendly.
December 2023 by Alan
Not a friendly staff. Never seen smiling people there. They look like they've been forced to do this job.
November 2023 by DanJM
I've been shopping here for over a year and have had enough negative experiences to warrant a review.On multiple occasions I've seen products on the shelf far past their expiry date, such as mozarellas nearly a month out of date. The fruit and veg section is regularly full of rotting produce. Today I spent several minutes picking the brocoli that was the least covered in mould. I'm not sure how the meat is stored but I've had to throw away several packets of chicken due to it going off a day or two after buying it, several days before the use by date.Additionally the staff seem to not care in the slightest, they're regularly just standing around ignoring all the customers. There is often a single checkout line open with a massive queue, and several staff members just standing around chatting near the entrance.Very disappointed that this is my local shop.
November 2023 by gonewiththewindsu
16:00 8th of Nov 2023 . The self check-out machine broke down when printing the receipt. So I couldn't have my receipt to show that I bought steak. Staff Shia Ali told me that I could go as I had made payment. The security alarm rang at the entrance and the security asked me to show the receipt. I explained what happened and reached Shia Ali for help to explain everthing to the security. I asked if there was anothe way to print receipt, Shia Ali said it would take half hour even more for the management to print another receipt. The security explains to me that if the alarm rang when I bought steak, I needed to have receipt. The security should at least show some respect as I am the customer here. She treated me like some one who didn't pay to buy stuff. I am a lawful person . This is not my fault. Your machine couldn't print receipt after I made payment. As a regular customer, I always have my receipt every time when going to Isda. This time apparently not my fault not to show receipt. I just don't understand why every time when buying steak, the security alarm at entrance will ring even though it has been paid properly. The feeling to show security receipt is not very pleasant when you paid everthing properly. When I get out self-checkout counter, the security there stays quiet. What's point to have two security alarms? just so annoying and confusing.
November 2023 by T Bone
Big well stocked Asda, problem is rude customers it attracts and there were lots of them. dodgy looking men in and around car park especially near the ATM machines, I didn't feel totally safe out side of the store.
November 2023 by Ho Kiu Lam
Store refuse to sell product at shelf price ?Got a nice reduce to clear deal, got to checkout and scanned at a different price, liaised with store colleague, which denied the price is correct as listed on shelf.Then proceeded to remove the shelf label and the product, I hope they enjoys the product though.
October 2023 by mihaly szakacs
Just be aware of what you buying from this shop,as they display wrong price for wrong item and they don't really care of confusing people. Just make double sure you check the prices so you won't get tricked. Shop wisely ??
October 2023 by MD Aminur Rahman
Firstly, the staff are not very friendly in this store. They don?t seem to be helpful at all and I?ve heard some staff speak rudely to customers.Secondly, they have recently changed the layout/fridge in the chilled sections, really terrible as you have to squeeze past customers to shop around in certain chilled isles! This is not a comfortable experience at all.Finally, the toilets are awful, they need to employ better cleaners to maintain all of their toilets.They really need to improve this store and spend some actual money to make customer experience better.