November 2023 by Gisselle Fernandez
In store pharmacy giving negligent medical advise. We had to escalate to a manager. Hope they learned some lesson on this. I wouldn?t send my elderly parents to this store. Staff are bad tempered and extremely rude. Especially the blonde lady with the specs.
November 2023 by Marco wruck
The pharmacy service is the worst I've ever experienced.Every time the prescription is sent by the GP, they neverdeliver it on the right day. Every time I go there I have to wait 30 minutes for it to be prepared and the staff are bad-tempered and rude.
November 2023 by M N
If you are in the store , floor staff can be quite helpful. The Pharmacy however simply does not answer the phone.Suggest send your prescriptions to other pharmacies. I will have it changed going forth.
October 2023 by Conor McKenna
Super helpful staff. Don?t judge a book by its cover ! Staff were packing shelves stopped and showed me the exact spot to find items, twice. Superb customer service ?
October 2023 by Anu Verma
Perfect place for cosmetics and medicines. Here customers also find the best makeup products and various branded perfumes. Rates of products are definitely best deal here. Discounts deals are amazing specially near Christmas times.
October 2023 by Tod Stewart
I have a simple shaving cut and no one could let me know over the phone whether they have styptic pencils our powders. A simple shaving nip that most men get quite often. I was told that I needed to come in. Insanity.
September 2023 by Amerdeep Singh
One thing that can not be under rated is the staff expertise and experience from the ysl counter manager sobia. She has always been professional , well informed of her products and always advised me best in what gifts to get for family and friends. Thank you sobia
July 2023 by Madame Osman
Avoid pick up online order here. No regular pick-up point, no signage, even the staff don?t know and point customers to the wrong counter. I was redirected twice and wasted 20 min in a not-busy afternoon. Third staff rather put the blame on customer for not happy to have to read the order number 3 times. As part of the canary wharf I could only think of this is such a illustration of the English complacency.
July 2023 by Chris
They need to get training in Customer-Service as well as health & safety. Their fridges have been out for 2 weeks. In June! In the middle of a heatwave. ALL of their drinks are warm. ALL. DAY. LONG!When you mention it to staff, they?re completely clueless as if they all just got hired, they laugh at your face and say there?s nothing they can do.There?s also no AC which makes the place feel like a sauna.The only reason why they can stay open and people go there is because they?re in the mall.
June 2023 by Clare Isakson
A big Boots in the middle of Canary Wharf mall which is super convenient. I saw they now have Kylie beauty and Fenty beauty which everyone was trying to buy off the shelves. The pharmacists here are very friendly and helpful to me over the past few years and during the pandemic they were helpful on multiple occasions. There's a small section here on eco self care and beauty here but I wish it was bigger.
June 2023 by Loc Nguyen
Day 1:- Do you have any relatively strong eyes-drop for helping me with hayfever?- No they all the same. Which one have you tried?Day 2:- Hi. I am here to pick up a medicine that Boots Online Doctor prescribed and sent to this store. I was told that it?s available for pickup. It?s a hayfever eyes-drop- This item is out of stock here. I think it?s out of everywhere. Not sure why they sent you here.No. Sympathy. Poor. Services
May 2023 by Silvia Casian
Only great experience with the pharmacists. Always ready to help, professional and well informed. Helped me quickly and efficiently and knew exactly what I needed. I wasn?t sure which one to choose from but after few questions in regards my issues the pharmacist helped me in choosing the right one for me. Reasonable prices!
May 2023 by Eleonora Angela Severgnini
I have received the best customer service ever in Boots, thanks to Heine.She did on me a skin analyser with a mobile app to find the best products( No.7) for my skin that I was looking for and I couldn't happier of the purchased products. Thank you very much for your help and your appreciated suggestions. It's very rare to find a this kind of customer service now around!
April 2023 by begum khanom
Canary Wharf Boots, one of the bigger stores, containing more products ..... namely NYX makeup! Being one of the good quality, affordable makeup brand, NYX is a popular brand but not available in all Boots stores. I went into 3 other Boots before I finally found this store!
April 2023 by Chief Poncho
Boots Canary Wharf is a makeup lover's dream come true, with an impressive range of luxury makeup brands available. From Dior to YSL and everything in between, this store is a treasure trove for anyone looking to indulge in some high-end beauty products.However, while the selection of makeup brands is excellent, the same cannot be said for the staff at Boots Canary Wharf. Unfortunately, most of the staff seemed completely incompetent, and their customer service skills left a lot to be desired. Many of the staff members were highly judgmental and even downright disgusting in their behavior, especially the old lady who takes care of Dior. It is truly disappointing to see such behavior from staff at a store that prides itself on luxury and quality.That being said, there was one bright spot amidst all of the negativity, and that was the lady who handles YSL. She was an absolute ray of sunshine and went above and beyond to assist me with my purchases. She was friendly, knowledgeable, and genuinely seemed to care about providing a positive customer experience.In conclusion, while the range of luxury makeup brands at Boots Canary Wharf is impressive, the incompetence of most of the staff is a major detractor from the overall experience. It is truly disappointing to see such behavior from staff in a store that should be a beacon of luxury and quality.
