January 2024 by Susan Powell
It was so refreshing to experience the service delivery from this cohesive grounded team of professionals. Experts in their field providing relaxed warm environment.
January 2024 by Joan Barker
Excellent service from the team especially Liz and Tom.
January 2024 by Jennifer Fernandes
Priyanka was excellent and looked after my case exceptionally well. Best optician I?ve seen compared to my previous experiences at other optician companies and hence I prefer Boots. This was my second visit at Boots opticians and thank you for the service provided by Priyanka and Thomas. The lady who booked the appointment too was very helpful. Amazing staff at the Boots - Canary Wharf, Jubilee Place. Thank you!!
January 2024 by Saj 079
Optician was very good. Could not find any good frame as not much option to chose from. After half an hour browsing found one frame and after checking the price and everything the staff said I need to take the display item as none in stock. Moreover price is too high. Eventually went to vision express with lots of option and price £200 cheaper as given me 20% discount
December 2023 by Sam Lee
Extremely helpful and friendly staff.
December 2023 by Amleto
They did not help me in any way.Was told I should have had eye test first and then contacts consultation. I had done the opposite.Eye test didn't go ahead as apparently my previous prescription was out of date (surely could have been something to start from).Like vision express, they said my complex prescription would make it difficult to find right contacts and advised me to chase my referral to eye hospital for specialist.
December 2023 by Odracir Quevedo
I'm afraid I have to agree with one of the reviews here regarding their free contact lens trial. It's misleading and the website does not give enough details until you find out the hidden costs. There's no such thing as a free trial as they slap you with fees if you don't subscribe on the day. And even when you do subscribe, you only get your lenses after 3 months so have to pay for another 3 months in advance. Very misleading. What a headache!
December 2023 by Gil Levi
My appointment was cancelled. No one contacted me I turned up for the appointment I?m disabled it took me a lot of effort to come here and this is the second time that this has happened to me.
November 2023 by Charles Bennett
The staff are first class. Fojiya and Elizabeth were very attentive and all completed very professionally.
November 2023 by Lam Phung
Really good eye exam, but they like to direct you to the most expensive glasses/lenses.
November 2023 by Carny
I visited Boots Opticians in Canary Wharf based on a misleading ad stating 'eye test with free contact trial.' However, during the visit, no one has communicated with me about the cost, and in the end, I was charged for both the eye test AND contact lens trial, which is £80! This advertising discrepancy led to confusion and inconvenience. The use of deceptive language in their ads is concerning. It's important for customers to be aware of the true costs involved. I hope for a fair resolution to this issue.
October 2023 by Mariela Villamediana
Very happy with the service and my glasses. Liz and Laura are very caring and professional
September 2023 by Laura Flandin
Horrible service. I should have read the previous comments before booking.They cancelled the contact lenses appointment, apparently a month ago, though i also received texts and a phone call none of which mentioning the cancellation. I would have been understanding about it had they not tried to make it like it was my fault for not getting their message (despite the mixed messages). 3 people against me! I walked out and never want to deal with them again.I do NOT recommend anyone goes there. Appalling service for sure.
July 2023 by Tony Liu
Staff don't have time of day for you. Terrible service even when we had an appointment
June 2023 by Keith Barber
Disgusting service, me and my wife had appointments and we both have health problems especially with travelling, my wife was less than 10 minutes late for her appointment even though she absolutely knackered herself trying to get there on time, but it made no difference because the uncompassionate staff had already cancelled her appointment, I ended up giving her my appointment because she needs the glasses more than me, nobody went in to see the optician after my wife so they could have quite easily had fitted me in. Or they could have taken 5 minutes off both our appointmentsto make up the time. .obviously they don't really care about their clients except for making money off them. Especially seeing that all the other staff in the shop were basically just standing around doing nothing. I WILL NOT BE USING THEM AGAIN!!!