October 2023 by Abdullah
Visited John Lewis with a couple of my friends and loved the customer service, especially the lady at the perfume section. Unfortunately I don?t know her name but she was there at around 3:30/4:30 on 6/10/23. Really friendly and really talkative and loved the conversation and help she gave to us on picking out the perfect fragrance.
October 2023 by Ziwei Wang
I wanna say thanks to Mary, who gave me great advice and heart-warming service. This company is lucky to have such brilliant employee.
October 2023 by Riccardo Coffani
Customer service excellence.Walked in, made me feel welcome, purchase in less than 4 mins, and out.Thank you
September 2023 by Cruise Cycle
I loved it. I have been shopping here for years and have consistently enjoyed the experience, quality of the merchandise, friendly and helpful staff. JL has always had fair pricing as well. It may not be the cheapest but also far from the most expensive. It's always been top quality for fair value in a great location and a great overall shopping experience. Highly recommended.
September 2023 by Ellie Anderson
I?m not usually one to leave a review, but I felt on this occasion, it was right to do so.I?ve been shopping in John Lewis for over 10 years. I love the brand. It?s safe, you know you?re guaranteed good customer service. I?ve never had a negative experience shopping in your stores.That?s why last night came as such a big shock to me. On two separate occasions, whilst exchanging a perfume, and then buying a diffuser, I was treated so poorly.Hema on the check out didn?t even look at me. Appeared negative throughout the transaction, and was more interested in having a chat with another colleague than serving customers. When I asked if I could scan my JL card, she left me waiting for minutes, and then on return, she shouted at me to turn the brightness up and was very aggressive throughout the transaction. She started serving another customer before my receipt was printed!I was so upset, that I decided for the rest of my purchasing, I?d leave your store and go to the branch at Stratford, where I had a far more positive experience.This is the brand that customers love, and where your reputation exists because of trust & the partners? care. I could so easily buy the products I need from any other store or online, and not spend my money with you - but I choose not to because I know I?ll have a better experience shopping with John Lewis. It?s why I?m more than happy to let my grandparents - well into their 90s - shop with you. Because I know they?ll be cared for.If yesterday was anything to compare it to, I?m tempted never to come back, and make sure my family don?t either.
August 2023 by Sofia Zuhra
Beautiful store covering 3-4 floors, they have all my favourite brands stocked, staff are always helpful and on hand!
August 2023 by Sof
Beautiful store covering 3-4 floors, they have all my favourite brands stocked, staff are always helpful and on hand!
August 2023 by Stuart Shum
Very slow service in a very empty store (Canary wharf store). Went to purchase a Bluetooth speaker 45 mins before closing time.The speaker was locked in a display cabinet so I went to the checkout to seek service. The person on the desk was alone and when I asked she then was on the look out for the person who should be there as she couldn't leave the desk. After a few minutes she spotted him and directed me to him.I went over and he was in the middle of serving a customer so I waited a while to be served.Once I got the speaker, I went back to the checkout where the first person was serving a customer, there were three other staff at the other end of the desk, chatting to each other. I went to one of them, and was told to go to the end to pay, then all three walked away.It would seem that all the work was being done by two members of staff.
July 2023 by Rachel Harris
Poor customer service on top floor of this branch (and I say this as someone who used to work for Waitrose many years ago) I've just been in to return two items I bought at the Oxford St JL store 4 days previously. I hadn't been provided a paper receipt on purchase but was assured that the receipt was on my John Lewis membership account which I'd logged into on my phone when buying these items. I hadn't downloaded the JL app at this point.Straight away the ladies serving me told me very bluntly that customers are always given a paper receipt (even though - clearly - I hadn't been). They proceeded to trawl through my plastic bag, uninvited, looking at other receipts and tutting. They stated bluntly that I wouldn't have been able to get the receipt on my membership without the app. I'd presumed I could log in to my account on my phone's web browser as I did on purchase but quickly realised I probably needed the app to get my receipt. Meanwhile I downloaded the app and proceeded to log in to my John Lewis account. As I was doing this, one of the ladies turned to the other and started gossiping about the previous customer, directly in front of me, about the amount of purchases she and her daughter had made, about how they were always coming in etc.Once in the app I found the receipt straight away under my membership section, as I'd been informed would be the case on purchase. The main lady serving me started huffing and took out the two items of clothing to return. The first went through fine, on the second (slightly more expensive) she kept querying if it was the original item I'd bought, over and over again. It had the labels on as I'd bought it, I'd tried on at home and decided it was too big. She scanned and rescanned the jacket, not giving me any indication as to whether there was system error/mismatch with the receipt. As far as I could see the code and price on the label matched on the receipt. It took nearly 10 minutes for her to agree to refund with no explanation of what she was looking for. Eventually she asked for my card to return payment, which I handed over. At this point she demanded that I show all my other debit/credit cards to prove they matched my name and signature across all cards and the receipt I'd just signed. Finally she stated, in an aggressive manner, that she would refund the amount.I was left feeling interrogated and humiliated. I won't be shopping again at JL, and certainly not this branch, in a hurry. I'm very saddened by the state of their customer service given how much emphasis was placed on this and the customer experience when I worked for the partnership.If I could recommend a better approach:Train all staff so they know across all branches whether or not paper receipts are given, or just receipts via the membership card these days. If it's the latter, customers should be told they need the app to show the receipt and helped out, not dismissed, if they want to return something.Train staff to take an item to one side if they are concerned it doesn't match the receipt, and get a second opinion. Making a customer stand there, with no explanation, while the queue piles up and the customer is asked over and over again if it's the original item is really humiliating.Emphasis on treating the customer with a bit of dignity and respect, asking before rummaging through a customers belongings and not gossiping about customers in front of other customers.
June 2023 by Tadhg ?The Grey Wolf? donnuban
Parked below the mall and went in and got some superb bed sheets and pillows, dropped down a floor and picked up my Saturday dinner from the glorious food store, hopped in the car and back home in no time, excellent experience, will be back.
June 2023 by Jackie Smyth
Lovely store, it is laid out well. The staff are very helpful if you can't find something.
May 2023 by Marina Buraga
Quite unfriendly staff working here sometimes - Charles on the top floor out of nowhere told me I don?t qualify for 20 pounds discount when I was paying that I didn?t even ask about. He looked annoyed and was talking to me in an angry manner. All I did was try to buy some apple headphones and I didn?t need his 20 pounds, so felt quite attacked for no reason. Then he forgot to remove the security protection off the headphones, meaning I had to go all the way back up again. He mumbled an apology in quite an angry manner. Shame as I use this John Lewis a lot but often find staff quite unprofessional on the top floors.
May 2023 by oldtrojanskin oldtrojanskin
I went to Waitrose to buy a toilet brush and left with a toilet brush, a Mepal food container and a large freestanding double sided mirror. John Lewis's wares are just too good to ignore.
April 2023 by Clare Isakson
Amazing choices here of course. But wow some prices are crazy expensive while others are very reasonable so it's tough to know what you're getting. I won't buy a shirt because it's organic cotton if it's £70
April 2023 by Audrius Gudynas
One of my Favourite store in London, always satisfied with all them products and services, also we love the little hot drink and cake treat we receive from time to time.
