September 2018 by p neves
â??Account Closedâ? ! (see attached photo)
My first account opened for me , by my Father over 45 years ago , going back to â??beforeâ? HSBC was â??HSBCâ?? and it was called â??Midland Bankâ?
First.. as much as I tried ! Never received any explanation for HSBC â??whyâ? the credit card I had held for so many years , all of a sudden was refused renewal when the last card expired !
then.. all local branches around me were closed , so no access to the type of banking I need !
And Now ! ..you force me to â??Close my Accountâ? ! even though every three months a payment was made into the account !
Wow !
Thank you â??HSBCâ?â?¦ â??loyaltyâ? obviously doesnâ??t matter a damn to you.
Off course a small business person in Dorset donâ??t matter an iota to HSBC but as a business owner and a Landlord i will do my bit to ensure that neither my self or my family will have further dealings with â??HSBCâ? and I will be insisting that all my regular payers move their transfers to different sources that are â??notâ? HSBC related.
.
September 2018 by Fra .maio
Well, pretty amazing this little building. My hope is that one day I could work there, maybe in the higher floor.
June 2018 by Kevin Avers
On behalf of my girlfriend, a new HSBC customer - absolutely terrible lack of progress in resolving an issue with online banking - 3 weeks so far! No good HSBC, train your people!
March 2018 by Lewis Brain
what a disgraceful service! After 28 year I'm leaving to find a more professional bank to bank with. I have had my personal account 27 year 28 this year and my business 5/6 years this year. I was disgusted to find my account was block for a week or more.
At first I thought my new Business debit card had not been activated properly. Then I looked later on my online account one night and all my paye's had gone missing. I could not transfer of move money about.
I called up the call centre and was told a gone away marker had been placed on my account. Due to a letter been sent out I had not got so it had been sent back as not known at this address.
I was told by call centre staff to go into branch the next day.
I have wasted over 30 minutes In the Kings Heath Branch today to be told I need to speak to a business manager. He also asked how often the account was used hello! It is my business account it is in use 24/7. To think I'm been ripped off £8 a month for this poor service it appalling.
From past experience when setting up the account you could have an 8 week wait to get the time and date you need to attend. So I have just called the call centre again.
This time a more competent team member answered the phone she said the other staff member was wrong. As I had set up and internet banking number they should have been able to remove the block. She did it in seconds.
The most appalling experience I have ever experienced in 27 years of banking with HSBC. I have Friend and family members who are also very unhappy with them and looking to change banks.
February 2018 by Hiren Karia
Extremely poor service, I wanted to set up a direct debit to pay my credit card. I was told they would be a 30 minute wait. 45 minutes later the personal banker tells me they cannot help me and I need to phone. What a waste of time, if they cannot do something so simple face to face then their reason for them being there is useless and they are pushing there customers to online or telephone methods. Others were also seen before me even though I was there before them.