November 2023 by Alex Kemarsky
I would like to say thank you to Lynda who helped me today. She was really professional and effective.
October 2023 by Cristian Boju
Applying for any product is a battle. The complexity and inefficiency of their internal systems are simply mind-boggling. Their customer service is a waste of time. This mammoth bank should just roll over and die - in my opinion.
September 2023 by Petya Antonova
This is a joke! The people who work there are rude and disrespectful. They don?t actually work, they just sit there and act arrogantly. You must fight with them and push them real hard to do something. What are they getting paid for - I am not sure. If you can, go to another branch or even better change your bank. I will be taking all our finances away from HSBC now as their customer service is bad in general
August 2023 by Kan Aiur
Horrible customer service , she made me feel like she was doing me a favour by allowing me to deposit my money , I would recommend to use the machine or go to a different location like Covent Garden?s one
July 2023 by Sihan Bao
Absolutely insane for a branch to close at 3:30pm. What a rubbish retail bank.
June 2023 by Ian Bryce
I never get to experience the customer service here as I normally visit out of hours. One of the few branches that stays open 24 hours to allow you to withdraw and deposit with the minimum of fuss.
June 2023 by Sergei Golubev
It's like a branded phone booth ? staff at the branch don't help much, just telling you to call their phone support. What's the point of going to the HSBC branch in-person, when you end up on the phone with their customer support?
April 2023 by FH S
This place is open 24 hours, but for no good reason. None of the pay in machines work and constantly have the error that the machine cannot serve you right now. This is my local branch but have only managed one successful deposit in my 6 years in the local area
April 2023 by Habibur Rahman
This place is open 24 hours, but for no good reason. None of the pay in machines work and constantly have the error that the machine cannot serve you right now. This is my local branch but have only managed one successful deposit in my 6 years in the local area
March 2023 by R M
Pay in machines are out of order all the time. There are usually 2/3 machines and none of them work. No one bothers to fix them!!!
February 2023 by Eleonora Angela Severgnini
The only reason I leave 5 stars is for Akif who is very efficient and helpful because by phone the customer service is useless and inesistent and they never can help me therefore I go every time to the branch to sort the problem out and fortunately Akif always helps me.Thank to exist in this difficult bank!Eleonora
February 2023 by Khusro Shamim
Helpful staff, good number of self banking machines.
February 2023 by Shahed Mozumder
The whole of Canary Wharf is open till 6:30 they close at 3:30 absolutely pathetic
January 2023 by petrisor florin mardare
They are the worst, the staff is unreliable ,unprofessional,don?t have the knowledge to help,probably close my account with them.
November 2022 by Sebastian Turner
Just had the worst costumer experience at this bank. As a premier customer I would have expected more.
