February 2024 by Lee Anne Homan
Merci beaucoup to the lovely Nusa who served with great friendliness, product knowledge and superb customer service! Woza Friday made ?
December 2023 by Simon
Went here thinking I was going to France and it ain't in France. Why give a shop a french name if it ain't in France?
November 2023 by Rajiv Kumar
I had a deeply disappointing experience during my recent visit to the L'Occitane store at Jubilee Place when attempting to return a purchase. The store manager, a young woman with long hair, initially informed me of the store's policy regarding refunds for items bought over 28 days ago. While I understood and accepted this policy, what followed left me rather surprised.She kindly asked if she could inspect the products, to which I agreed, and I handed over the product box. Upon inspection, the store manager discovered that all the items were in their original, untouched condition. In addition, the box contained a selection of samples that had been graciously provided by a store employee during my initial purchase.To my surprise, the store manager decided to retain the samples without seeking my permission and then promptly returned the product box to me. That's called daylight robbery. When I questioned her action, she offered to return only 2-3 of the samples, not all of them, which I declined to accept.This experience left me feeling rather shocked and taken aback. It raised the question of why the store manager did not have the courtesy to request my consent to retain the samples, particularly as they were initially offered to me during my purchase.The lack of communication and transparency in this situation has left me deeply disappointed with the treatment I received. It is of utmost importance for businesses to ensure that their customers are treated with respect and fairness, and regrettably, I believe this incident did not meet those expectations.
August 2023 by sunny rajak
Best beauty products seen hereAs they say they know there products by name and organic too.
August 2023 by Alexandra Palmé
The nicest and most helpful staff ever. I went there with some concerns about my skin, and I got recommended a few products that actually helped. They talked thoroughly about the ingredients and how each of them are helpful. Will be going back!
May 2023 by nina andrews
Love all the products! Very Luxurious & gives u the feel good factor.
March 2023 by Mansi Singh
Amazing
December 2022 by Anna Wu
Most ridiculous shop ever. Door was open after closing, had no signs to state that it was closed. As a customer somehow I was supposed to keep track of when they close. After I had picked up my items literally told me their system does not scan through items past even 1 minute after they close. Which I?m 90% sure is a blatant lie, given they were processing a sale with discounts. It?s fine to tell me it?s closed but to be told a blatant lie is not ok. So do not go to this store. Then had the nerve to say that I?m rude and tried to tell me I cannot take a photo of the store front. I?ve never been treated so awful and belittled by a retail staff.
December 2022 by Camilla Willis-Harwood
I had such lovely service here yesterday from an Irish lady with dark blonde hair and I bought every single thing she gave me samples of!Excellent, kind and courteous service,and manager Asma and supervisor Mariah also so lovely too.Recommended one hundred percent!
October 2022 by Cris C
I have to say this is an excellent place if you a looking for a present and you don?t have a clue about the product but know that the person likes the brand. I visited this looking for a gift for my mum, and Kat's service was outstanding. She helped me find the right product for her and made some great suggestions. Recommended and will be back.
August 2022 by Louis S
I was here over Christmas 2021, here again in may 2022 and many times before covid, but one thing didn?t change - Customer service.The ladies didn?t care if you were buying the product, understood or wanted an intro of the product. They just chatted, happily and loudly.
July 2022 by ICR
basically bad customer service and lack of understanding with customers. Every time I buy and ask for samples the sales associates look at me very angry , (they have been offering the same face cream and serum samples, which I really hate because they are not good , for at least one year) and if I request for a different sample it always look like a huge problem...To be fair I just purchase there because I love the brand and it is the closest store for myself. I feel that every time I go into the store (and I visit L'Occitane often) I was treated with suspicion and rudeness.
January 2022 by irene
basically bad customer service and lack of understanding with customers. Every time I buy and ask for samples the sales associates look at me very angry , (they have been offering the same face cream and serum samples, which I really hate because they are not good , for at least one year) and if I request for a different sample it always look like a huge problem...To be fair I just purchase there because I love the brand and it is the closest store for myself. I feel that every time I go into the store (and I visit L'Occitane often) I was treated with suspicion and rudeness.
August 2020 by Dita Karan
Nice range.Staff rarely smile.
June 2020 by John
I had an extremely bad experience with L'occitane.I recently bought a Cedrat Stick Deodorant for £17.50 from the Canary Wharf store. I decided to return it after two uses, because I'd noticed that the scent disappeared after a few hours.I gave L'occitane the benefit of the doubt, because I assumed it was a bad batch, and returned it.When I arrived in store, I explained the situation to the lady at the counter, who immediately and abruptly refused to refund the product because it'd been opened. I explained that I was of the opinion it was faulty, and pointed out that a £1 stick of deodorant from the local supermarket lasted longer than this product.Instead of just refunding the product, the lady then rudely said that she wears the deodorant, and that it's not faulty. She also took it upon herself to smell the deodorant stick I'd bought and again said it wasn't faulty and that there was no damage. She said that unless I'd had an allergy or there was damage, she wouldn't give a full refund.I respectfully told her that she was wearing a different deodorant stick, so couldn't comment on if the one I'd bought was faulty. I also pointed out that as I was the one who'd been wearing it all day, I was in the best position to say if it was working or not.I again advised that perhaps the deodorant was from a bad batch.The lady then walked over to the display where there were the other deodorants, and told me that they were all from the same batch, and that the other ones were fine.I again pointed out that the one I'd bought was not, and that she couldn't comment on any of them, until they'd been worn. I suggested that customer services might want to do a proper investigation into the entire batch, and asked her if she was accusing me of lying. She said she wasn't.At this point, she said she'd call customer services, and went into the back. She then came out, and told me that she'd refund it. As part of the refund, she took it upon herself to take back the welcome card I'd been given and didn't apologise for her behaviour.I left the store extremely shaken and upset. I feel that from the second I went into the store, I was treated with suspicion, contempt and rudeness.I feel that given that L'occitane is supposed to be a high end store, and it sells high end goods, that when someone makes a reasonable observation about the quality of the goods, that the product should be refunded without an argument.I wouldn't recommend the Canary Wharf store because of this. I complained to L'occitane, and it appears I've now got a resolution from them, which is good.But the experience should still never have happened, and I would think twice about using them again.