September 2023 by Eilbret
Long line, only one employee. Waited over 30 minutes. Until someone came to help. Unacceptable service. Once they came it looked he hated his job. Rude did not listen, had to repeat myself.
August 2023 by Sami Rifia
They control our money like its their money. Transferring to my brother as usual n they block payments. The more money they have in account the more they can charge their customers interest. Its wrong to use security to block payments especially regular payments natwest knows about.
August 2023 by Joseph Riordan
Brilliant service from the bank this morningLost card and need cashThe cashier was so helpful and responsive to my requestA pleasure doing business with NatWest banking
April 2023 by Yusuf Miah
Never had a problem been using this place for deposits and withdrawals since it opened.
March 2023 by Imran Ahmed Rajon
thank you so much, Foye. You're so helpful as a customer I feel good when I talk to you. I get good service to you dear ????
December 2022 by humayun kabir
Very Slow long winded service! No life or charisma in staff
December 2022 by Imran Khan
This is the worst branch, the manager lady there was rude and grumpy no smiles and no personality / I understand now why nobody goes there it was dead / I would give them 1 out of 10 for service / shocking!
December 2022 by melanie
The branch closes at 5:30pm. But all machines are closed and stop working at 5pm. So what?s the point of keeping the branch opened if the machines are not working ?
December 2022 by Jacob Jonas
It?s just really great everything there is great not one complaint, although I do feel bad for the workers there was a foul man being absolutely rude I won?t blame the workers the tried to compromise with the guy
July 2022 by Anthony Constantinou
Went earlier today for a CHAPS transfer. The person at the desk, Alison, asked a series of questions. I answered all questions including that this was for a 10% deposit for a property purchase. Alison insisted that a verbal confirmation about the a/c details was needed by my solicitor. Even though I was surprised to hear this, l called my solicitor but was not available over the phone at that time. Alison then wanted to see more details, including e-mails about the financial figures of the property purchase amongst other things, which I had no problem showing. However, she insisted for a verbal confirmation and proceeded to read me a long wall of text about fraud etc.Because this was taking too long (25+ minutes up to that point), I questioned the need for a verbal confirmation and Alison was adamant, and repeated multiple times, that this ?rule? has been in place for years and that without verbal confirmation she will not be able to carry out the transaction. I explained that this was not the first time I send via CHAPS to this specific a/c (it was even saved as a payee!), but that it was the first time someone asks me to provide verbal confirmation by the payee.In answering a couple of my question about this ?rule?, Alison responded with inconsistent information. Specifically, she said that verbal confirmation was necessary because more than 12 months had passed since my last transaction with this payee. But then she kept revising this rule after I remembered that the most recent transaction with this payee was not older than 2-3 months. At that point, she started mumbling and I realised something is not right. I had no option but to ask that I speak with a more senior colleague. Five minutes later, Alison arrives with a senior colleague who confirmed that there is no need to provide verbal confirmation by my solicitor. Alison was not apologetic and took another 15 minutes to complete the transaction; although she did apologise for taking a long time to complete it.I`m completely puzzled by the behaviour of Alison. Did she suspect a fraudulent transaction? If yes, does this justify her blatant lies and imaginary rules?
June 2022 by T T
Always have a great experience in this branch. Helpful staff, polite and useful suggestions. They can?t always resolve things, but they try to and that is gold!
June 2022 by Tara DT
Always have a great experience in this branch. Helpful staff, polite and useful suggestions. They can?t always resolve things, but they try to and that is gold!
June 2022 by C B
Does not open fully on a Saturday it?s just a few people standing around directing people to the machine but when you need counter service they don?t offer that. Doesn?t tell you on the app you have to go to their website.
May 2022 by Clare Stark
I spent most of my day here because poor Faith was left on her own to deal with the queue of enquiries while there was regularly 2-3 tellers standing around at their counter. Faith remained professional and friendly when people understandably became irate with the incredibly long waiting times. Back office staff stuck their heads out of the office repeatedly but did nothing to help her. Would avoid until they bother to provide additional staff
May 2022 by Cuneyt Yucel
This should be the worst and most disgusting bank branch I have ever seen. A month ago, I showed up in this branch and I was trying to withdraw one third of my salary in cash and the racist branch manager Andrew Hucheson did his best not to give me the money and then I went to London City Office branch where the lovely team did not only give me the cash but also upgraded my account. Avoid NatWest Canary Wharf...
