January 2024 by Kostas
Really rude + they refuse all DHL deliveries, DON'T choose this as a collection point
December 2023 by Jeeva Thavarajah
Friendly and helpful staff.
December 2023 by E.M. Blake
What I love about Robert Dyas:- An excellent range of cleaning products- Gardening products- Decent deals and reasonably priced small goodsI needed kitchen drain clearer and there was at least 3 products to choose from. The prices were not crazy either. They also stock Limelite, which did an amazing gel which is no longer made. The spray is OK and hard to find, but thankfully RD stock it.I love gardening and there?s not many places in CW to go. Previously I've bought seeds at RD. I had some wonderful sunflowers this year. Atm it's mostly bird products, because we're going into winter.I've always found Robert Dyas useful for small electricals, like heaters and fans. I bought a small slow cooker at a bargain price years ago.Like most places, there's Christmas stock, and there's- a huge range of fairy lights,- the pet's presents is super cute, and- the kris kringle / stocking fillers section looks decent.The staff are friendly and helpful. The store itself is not congested and cramped like some other RD stores.Robert Dyas is one of my favourite shops. As a kid, my Dad took us to the hardware store most weeks, so it's very nostalgic for me. I do try to shop here rather than online because this is one high street store I hope we can keep.
November 2023 by Alison Bray
Great store. Highly recommend! Really helpful staff!
August 2023 by Robbie Kieran
I love buying buckets and stuff from this place. They have the best buckets! They have all sorts of other stuff too, but I have my priorities.
August 2023 by Josie Huang
Really helpful and amazing staff. I was looking for light bulb but as I am not sure how to take the old one off I only took a very blur picture and the girl there help me find a guy that can infer from the picture the exact bulb I need and tell me how to change it! Cannot say thank you more!
July 2023 by M N (Mark)
Title: Exceptional Customer Experience with Representative JadeI recently had the pleasure of interacting with Jade, a representative at your store, and I must say that the customer experience I had was nothing short of outstanding. Jade's extensive knowledge about the products in the store, coupled with her uplifting approach, truly made my visit memorable and helped me make better selections.From the moment I approached Jade with a simple request for a fan, she went above and beyond to ensure that I found exactly what I needed. Her expertise in the products was evident as she effortlessly guided me through the various options available, taking into consideration my preferences and requirements.What truly stood out to me was Jade's uplifting approach throughout the entire process. She had a positive and cheerful demeanor that immediately put me at ease. Her genuine interest in helping me make the right choice was evident, and it made the whole experience enjoyable. Her enthusiasm and passion for her job were contagious, making me feel valued as a customer.Jade's product knowledge was exceptional. She was able to answer all my questions and provide detailed explanations about the different features and benefits of each fan model. Her expertise gave me confidence in my purchase decision, knowing that I was well-informed about the product I was choosing.Not only did Jade assist me in finding the perfect fan, but she also went the extra mile by suggesting additional products that complemented my initial purchase. Her recommendations were spot-on and showed a deep understanding of my needs. Thanks to Jade's guidance, I left the store with everything I required, and I couldn't be happier with my choices.Overall, my experience with Jade was a testament to the exceptional customer service provided by your store. Jade's product knowledge, uplifting approach, and genuine interest in assisting customers truly set her apart. I would highly recommend her to anyone seeking assistance in making informed decisions about their purchases.Thank you, Jade, for making my visit to your store a memorable one. Your exceptional service has left a lasting impression, and I will definitely be returning for any future needs. Keep up the fantastic work!
July 2023 by sherri smith
This store has a lot of great household items that we needed after relocating from the USA to London.
May 2023 by Jane Canney
Very useful shop
December 2022 by Chloe Lescott
I had a lovely experience here, staff were especially helpful and friendly- items are also very fairly priced !
November 2022 by Racoon Z
Does not even deserve one point! Super bad attitude! Not helpful.
June 2022 by mary gibson
This company is absolutely ridiculous! I ordered a hover off the website for click and collect from the canary wharf store, But the email that was sent after I bought it said it wouldn't be ready until the 7th June. I rang the store and a lady said they had 2 in stock but I couldn't collect it until I had an email saying it was ready. I really needed it today so I rang customer services, The lady on the phone canceled the order for me and said I would have to go buy it from the store. I then went to the store and the price was 70 pounds more expensive. I was told by an employee there are online deals that are full price in store. I checked online but it didn't say it was an only online deal. I was upset so then had to buy one not as good. When I got home I then got an email saying the original hover was ready for me to collect. This is such bad service. Been messed around all day by this company.
April 2022 by Eddie Chin
I don't understand why a big hardware shop chain like Robert Dyas (refer to Canary Wharf branch) doesn't give out VAT receipt by default. The staff at the counter was so rude yesterday, not willing to help and instead refused to give me a VAT receipt despite the fact that I asked before paying, and having to ask again after paying (because I wasn't given one). As a small business owner, every little helps. I claim back all my VATs. I can't help to suspect if Robert Dyas is HMRC tax compliant, honestly.
March 2022 by Savvy One
The awful, rude, burkha wearing female "assistant" who threatens customers needs to be reported to the authorities. Your behaviour is appalling, remember you're there to serve, not to threaten people as if you own the place, you vile human being that is giving a much-loved household brand such as Robert Dyas, a terrible reputation.
December 2021 by David S.
worst experience never buy from this place never buy on line either so so bad trust me in all ways delivery that never happens staff are idiots company run by crooks avid avoid
