December 2023 by Adrian Wasawo
Super helpful with all my questions! Shoutout to Andrew he's great.
September 2023 by john street
Professional, informative and helpful service.
May 2023 by Stuart McDermott
Well you guys couldn't book anything in Saudi at all when I asked Ellie at the time she said she didn't know how to etc don't make excuses!!! already had enough excuses from your staff already and lies so seriously don'tEllie said couldn't combine two countries and couldn't do hotels here even tho I??? asked you do know I am disabled and between the payment dates and timings on flights like today whole day wasted literally and Ellie didn't even advice me on visa in Saudi even tho you duck eggs booked the flight she told me 40 dollars and was 100 quidSo don't start with the immature it's not our faultJust like she told me 25th or later for payment when it was the 23rdJust like one your colleagues called me thick etc over the phone for being disabled and called me a liar that was naomiAlso there was earlier flight to madinah I could went straight there and also you never told me which terminals whilst in Egypt for the shuttle bus and its always the same one with Egypt Air so why not give me the relevant informationShe knew I was coming here for umrahDidn't realise you have no knowledge about Muslims in your branches and don't help or cater for the disabled I not had one disabked help thing in place anywhere as you duck eggs ordered wheelchairs so your discriminating against me again for being disabled
March 2023 by Tomas Mitkus
We went into Trailfinders to get help with a trip we hoped to go on. They were helpful with itinerary and information initially. We couldn't make the decision on the spot due to work approvals. When they followed up afterwards and we said that we had to change plans all customer service went out the window. They made us feel like we HAD to buy the trip and then abruptly hung up when we said that we need to rethink the trip due to a change in possible duration. Rude.
January 2023 by Bobby S
Booked our Honeymoon with Trailfinders. They tailor made it to suit our needs. We went to Sri Lanka and Maldives. They prepared an itinerary for us, sorted all the flights and tours around Sri Lanka, took all the stress away from us for the entire trip. Well planned trips. Very popular agent when we were speaking to others in Sri Lanka and Maldives, many used them. Supplied a travel document folder and luggage tags which was a nice touch and the travel folder came in very useful! They found us wonderful hotels to stay in Sri Lanka, and the perfect resort in Maldives which had discounts for honeymooners so really suited our wishes! Even arranged for us to try both types of Villa! Only one small negative: the final trip in Sri Lanka brought us to a hotel 5 hrs away from the airport. We had to be up very early the next day to get to the airport for our flight. This is obviously risky and inconvenient. The hotel we stayed in was amazing, just wish we did it earlier in the trip. Special thanks to our agent, Roisin O?Byrne who was superb from the day we walked in to the shop. She has so much knowledge and fantastic customer service and helped put together our perfect honeymoon.We will Definitely book with Trailfinders in the future!
August 2022 by Steven Ball
Very informative had some good calls to run through the trip.
April 2022 by mike vernon
Sarah was very helpful .
December 2021 by Weronika Bernatek
We've met with a very knowledgeable and attentive assistant, he helped us explore our options and was full of suggestions. Definetely looking foreword for the actual holiday ?
December 2021 by Mia Sharma
massive thanks to susan for organising my year abroad! so helpful with everything and definitely got us the best price! so helpful and kind :)
July 2021 by Laura Bell
We booked our honeymoon with Sam a couple of months ago and he was brilliant. He really listened to what we wanted and made sure that we got everything and more! Could not fault his customer service and attention to detail. He was so good we went in today to book another holiday! Great job Sam, thank you :)
May 2021 by Kate Games
Sam Wilding was very knowledgeable and made some great suggestions for our trip to America. Fantastic customer service and very friendly staff! Lovely new office in the Canary Wharf.
April 2021 by Nicholas Coy
Excellent and friendly service from really knowledgeable staff. Jane knew so much about all the places I was interested in going to and helped put together a dream holiday for me. Can?t recommend highly enough!
April 2021 by georgia grant
Charlotte was brilliant at helping us book our trip, she was super thorough and made suggestions we hadn?t even thought of. Would highly recommend.
September 2020 by Sue Foster
We went into Trailfinders Canary Wharf again to book our holiday. This is our 5th year using Trailfinders and they have never disappointed. Orsa helped us this time. She was friendly, fun, helpful, knowledgeable, and nothing was too much trouble. We left knowing our whole holiday including tours and transfers was safely booked . Trailfinders have excelled again!
September 2020 by Doreen Reid
Highly experience staff that I speak with they explain clearly and I am certainly will do business with them anytime good agency a friend of mine recommend me .
