March 2024 by Pira Loga
Visit date : 2Mar2024 at 14:58 Check out time Store: 2128 checkout: 071I had a profoundly unsatisfactory experience at Tesco, primarily due to the incapacity of the team lead to effectively manage customer requests and a lack of knowledge regarding the scan devices and their functionalities, raising questions about her suitability for the role.During my visit to Tesco with my children, I encountered difficulty using the scanner to scan all items promptly at the self-checkout. Consequently, I approached the team lead to inquire about returning the scanner and proceeding to the traditional checkout area. However, I was informed that if I returned the scanner, my card would be reported and blocked for alleged non-payment, effectively preventing further use of the device and causing complications with my Clubcard, as it would be flagged for an unpaid transaction. There should be flexibility for customers to transition to manned checkouts when faced with technical challenges or when the self-checkout is congested, especially considering the significant number of items being purchased, which can lead to inadvertent missed scans.The inadequate training of the support staff resulted in a lack of efficient assistance for customers, despite the manned checkout areas being largely available with minimal queues, contrasting sharply with the congested self-service area. This disparity in accessibility hindered customers' ability to swiftly pay and exit.Feeling frustrated by the situation, I resorted to manually scanning all items in front of the team lead before proceeding to the self-service area. However, upon attempting to scan the items, I encountered further delays, with the machine requiring multiple scans for verification, exacerbating the bottleneck in an already constrained space. Additionally, an item was overlooked by the staff during the scanning process, necessitating a thorough re-scanning of all items. I maintain that this oversight was not due to my error, as I had scanned all items visibly in front of both the team lead and staff. Had I been permitted to utilize the staffed checkout, this issue could have been averted.While I typically expect commendable customer service from Tesco, this particular visit was marred by exceptionally poor service. However, I must acknowledge the professionalism displayed by the staff in the self-service area, despite the challenging circumstances.Regrettably, the lack of adeptness displayed by the team lead during my interaction raises doubts about her suitability for effectively managing and delivering quality customer service.
February 2024 by APS
This is a massive Tesco Extra, on two floors, yet it has only SIX (assuming they're all working) self-checkout tills for baskets and self-scan users, so the queues to pay are always very long, even at off-peak hours. I try to avoid this store if I can.
February 2024 by Damian
Can you finally do shop as you go tills ONLY? what's the point of doing this if you still need to wait in the queue?
February 2024 by Jack S
The senior mgmt need to realise they're losing custom by limiting the nukber of checkouts available. It creates the worst shopping experience constantly queuing for a checkout. I would avoid this place at weekends at all costs.
February 2024 by Mick Layzell
Always massive queues even when quiet! Badly managed!!
February 2024 by Karol Marczuk
Worst tesco ever
February 2024 by Pad Pad
I have been doing shopping here for last 10 years,coming with my van after work however tesco decided to discrimininate trades people and install this ridiculus heigh restriction.
February 2024 by M Omar
Got to the store at 9pm to be told customer services was closed and the woman said it's been like this for 6 months. Why does that matter? it was 8:58pm when I got to Tesco check the CCTV, why are they closing before 9pm? I bought a damaged Tesco branded item last week from this Tesco, which just goes to show how poor quality their products are. I finally get a chance to get back over here to return it and I'm told the customer service desk is closed??? So customer service goes out the window after 9pm??? I'll be finding myself an alternative superstore from now on.
February 2024 by Sandor Mag
Good products and fair prices
February 2024 by Peter Gyorgyovich
Could be a good place but the whole place (especially top floor) smells like a blown up toilet and the check out machines amongst the cashier lines are dreadful. Help wonders away all the time.Would need better management.
January 2024 by John Doe
Long queues which can be easily sorted if you get more cashiers
January 2024 by Sav
We stopped shopping at Lidl and began to go to Osterley Teso because it was easier to shop there, but it turns out the store is turning into Lidl. Most of their cashiers are now self checkout, so there are long queues, just like Lidl! You now have to put in £1 coin to unlock a trolley to use, which you don't have at times, so you are going around looking for change. So this is just like Lidl. OK, it is a much larger store, and it has club card prices, but the offers aren't great. Some of the items are marked high and have a clubcard lower price, but the clubcard price is not dissimilar to normal prices in other stores. Where is the "every little helps" they stand by?? I do feel that they think customers are stupid, so they just keep rolling out these unfriendly changes. Customers aren't foolish, and it will eventually show on their profits even though profits are high now due to them making unreasonable price increases during this cost of living crisis.
December 2023 by mark Blake
Bit busy today
December 2023 by lizzie ogrady
No cashiers. Self service tills are terrible. Queues. Queues. Queues. Hate going there
December 2023 by Karolina Salem
the place upstairs smell very bad