February 2024 by Neil George
Just want to say a massive thank you to Andrew and Andre for there help and support with our companies max probe and our new purchase of a xc40 and tablet .There help is second to none and the demonstration of the mina app will help massively.Thank you again .Neil George Sandhurst plumbing and maintenance ?
December 2022 by Terri Pape
Having purchased many Scanprobe systems over the last 20 years amongst other competing systems on the market I decided to buy their latest innovation. An X40 pipe inspection camera from 4 weeks ago. I can say that it doesn?t disappoint and makes my work so much easier already. The basic model costs £2500, I just plug it into my mobile device and I have a reporting systems at hand through the MINA App. I don?t think any other system can offer this way of sending a report especially at that cost!The lightweight unit means I can carry it to site so no need to wheel it across obstacles!The flexible camera has made it ideal for a couple of domestic jobs where I have needed to navigate pipe bends and around toilet traps, gullies etc. I found out that the sonde is actually in the camera head which protects it from damage rather then being in the spring like on mist other systems on the market where it could be easily smashed up while going around bends. The coiler is also long enough for larger jobs (40m). I managed to push around 35m in 100mm pipe, but it would only push 27m of 150mmThe best thing by far is being able to attach my iphone to the unit instead of using a bulky control box and using the mina app has also been a game changer for me, I don?t think any other company offer this. I recommend a good tough case for a iphone when working in the rain or on building sites. Great piece of kit! The only criticism is that the X60 is not available yet, but I am told Scanprobe are expanding the range next year, which I?m really looking forward to getting. Excellent service with great staff, always helpful. ScanProbe, the original and still the best.
November 2022 by Antoni Rykala
An excellent company and great advice when we needed it. I highly recommend Scanprobe if you are looking for a reliable cctv drainage company.
October 2022 by Dan Green
Ive been using Scanprobe/Renoline for many years. Rob and the rest of the team always offer a quality service. 100% Recommended 5??
October 2022 by Jack Sheehan
Great customer service, fantastic products and extremely friendly staff. Thoroughly recommend to anyone in the area.
June 2022 by Bobby Dazler
Avoid : Dreadful service, poor functionality but decent reelSteardy reel and box, tired and impractical functionality combined with dreadful customer service and experience combined with a lack of attention to detail.We recently bought two cameras for around £12k. The cameras arrived promptly and appeared well built. However both were missing parts, one didn?t even have a plug. We contacted Scanprobe they said they would send the missing bits, they did not and have failed to respond to our friendly emails asking for tips on how to use the system. This appears consistent with the poor experience they seem comfortable with offering their customers, obviously this is a big worry should anything technically go wrong .We wanted to buy a reliable system from a friendly and helpful British company. Unfortunately they are not helpful or friendly, obviously their staff would rather be doing something else.The system appears to lack the following basic functionality: I have written appears as Scanprobe cannot be bothered to answer queries.? You appear to not be able to add text while in record mode.? All of the modern systems I have used in the last 5 years have a built in Mic, which is essentially for surveying. You appear to have to plug a mic and headset into separate ports on these systems. The wires are on the business side of the reel so just get tangled up and covered in filth. The sound recording is dreadful and barely audible even at full volume.? It would appear you cannot take a snapshot without being in record mode.? The instructions were are out of date and lack anywhere near the sufficient detail required and several of the functions do not work as instructed.? The instructions come on a USB stick, which is of little use to anyone while working in the field. I assume this is has been done to save cost and the out of date issue is symptomatic with the overall customer experience and attention to detail.? After one use in dry conditions the reel body was showing signs of surface rust.? I haven?t tried the MIMA application as of yet, I have seen the report outputs and it is not something I would send to my customers anyway.? The picture, record and snapshot quality is not as good as what we are used to on the cheaper imported systems this makes inspection and post justification harder.? The system takes ages to boot up.? The file management system is from the 90?s for example you appear to only be able to delete one picture at a time.
November 2021 by Colin Dance
Great service and very helpful as always, recently bought a trap jumper system that fitted directly on to our current head unit, hired first for a couple of days and realised what a great piece of kit it is. Makes surveying all sorts of tight angles a piece of cake!
August 2021 by Sean Rumsey
Been a customer for 10 years and the camera equipment has always been reliable and the service from the team if there were any issues has always been prompt.The camera equipment has also improved making our job on site easier.
July 2021 by James
Posting on behalf of our Operations Manager, who was looking for a complete CCTV Drain Camera setup. We've had great feedback from the Scanprobe equipment purchased. Ideal Response Team
April 2021 by Andy Pollard
Scanprobe have been an important supplier to the industry for many years and the UK built CCTV products are of good quality with options to suit all needs. Scanprobe are great innovators and regularly develop a new product or software that you always needed but previously didn?t exist, such as the TrapJumper and ?Mina App?.With a knowledgeable and responsive sales team, you will get plenty of help to select the most suitable system for your needs and also be assured that technical back-up and spares are available when you need support
April 2021 by James Dearmer
Posting on behalf of our Operations Manager, who was looking for a complete CCTV Drain Camera setup. We've had great feedback from the Scanprobe equipment purchased. Ideal Response Team
April 2021 by Ben Lawrence
We purchased our first trap jumper earlier this year and have found this unit to be an absolute success. In fact it was out on the vans practically every day and managed to generate us more work. In turn we have now ordered a second trap jumper as this has been extremely reliable and we have had no problems with this. We can highly recommend this product as it succeeds whether other cameras can't due to access and tight bends. I would also like to say how helpful the staff are. - Ben Lawrence, Director of Quality Drainage Company 3rd December 2020
April 2021 by Olly Jones
We use Scanprobe for all our Drainage camera products, fantastic sales and aftercare including servicing. The products are amazing, all of my guys love using these, the product is so easy to use, but also has many features within it, all of which are demo'd by the team before you take the kit out. Simply cannot recommend these guys enough.
April 2021 by Paul Perry
We recently purchased a maxprobe camera system from Scanprobe and we are extremely happy with the equipment and customer service from the team. This is our 4th camera we have purchased from them for that reason. They also have a comprehensive range of other drainage equipment for hire and sale which is handy for us being they are so local.
April 2021 by Aaron Batchelor
Excellent company, gave great demonstration, came away confident and new how to use the scanprobe camera. Offered tea and coffee.