9:30AM - 4:30PM
55 Kensington High St“I came for some drinks with a friend and it was such a nice experience. I would like to say a HUGE thanks to Sall because of her help and positive personality. We had very nice conversations and she was explaining the “London fashion week cocktail” what we have tried and it was incredible. The staff was very helpful and polite as well and we really enjoyed. Definitely will come back.”
“I had been having a nightmare with Barclays. I Came to the branch and had an excellent experience with Giovani. All my issues sorted in a professional and friendly manor. An example to his colleagues.”
“Super Lloyds really good hardworking team - Naomi & her colleagues (sorry couldn't get all your names!) Were really helpful & sorted our problem out within the limited time available, thank you so much ??”
9:30AM - 3PM
142-144 Kensington High St“Very helpful! The portuguese department are a small team and unable to answer calls when dealing with customers. It is best to send an email to make an appointment or with any questions you may have.”
“I had a problem whereby one of staff made an error and didn't allow me to access a service that they should have - it happens. The branch manager got in contact, explained they had offered retraining to the staff and offered to personally go through the issue with me ASAP. People make mistakes, it's how you deal with it that counts - very happy with the service from this branch and Nationwide more generally.”