September 2023 by Jean Khoury
Went to the bank on Saturday morning and the counters were closed. So I couldn't do anything. Just loosing time.
June 2023 by V B
agree with other reviewers. staff of the bank who are present on site are only willing to do the bare minimum. instead, they tend to send clients to speak to their client services on the phone, refusing to perform even the simplest of requests, to say nothing of the most urgent ones. had a really unpleasant experience with Patrick there. would strongly recommend other clients to explore other Barclays branches before turning to this one in high street ken
June 2023 by Charty Dugdale
I DREAD coming to this branch.My second experience today of rude and unhelpful staff.And no one could help so I have to go back tmrw!!!From Barclays we went to Metro (where my son has an account) - where the counter was actually staffed and they couldn?t have been more kind and helpful.Why we stay with Barclays I have no idea?.
May 2023 by Simplify my Home
No counter service, 6 machines, but only 3x offer full services, so 10xpeople quing to use 3x machines whilst the other 3x machines are empty
March 2023 by Louis van Roosendaal
I wish I never had to bank with Barclays. More than 1 hour wait for an ID check. Clearly such banking experiences should belong to the past unless you don?t work and have a full day to spare for a simple banking procedure.Online banks are the future compared to inefficient branches like these. I tried calling or online banking but they forced me to waste time there. Eventually it worked but took far too long.
March 2023 by Paul mia
I complained 5 times over the last month that the machine outside isn't working and was basically told, "so what"!! Very poor service.
February 2023 by Farhan Memon
I had been having a nightmare with Barclays. I Came to the branch and had an excellent experience with Giovani. All my issues sorted in a professional and friendly manor. An example to his colleagues.
December 2022 by Samara Gill
If I could give 0 stars I would! No one wants to solve problems and help - was given huge attitude after waiting for 45 minutes to speak with someone
December 2022 by Fred R
Went into the bank to ask a simple question about an old banknote. Was very arrogantly told to leave by the service provider at the door unless I was an existing customer. She definitely made sure I will not become one in the future.
August 2022 by Guya Santomauro
I had a very bad experience. If you are in a hurry don?t go here. Every time I have gone I had to wait over one hour to speak to someone because they are always understaffed. Moreover, when I went to exchange money I had to explain what it meant to the lady at the front desk, which I found very odd as it is her job to know what it is. Such a pity as the online customer service is of excellent quality !
July 2022 by Amir Salehi
Very poor customer service and staff are rude. Not happy at all.
July 2022 by Sada Hamilton
The staff members who I interacted with were very warm, friendly and helpful. The turnaround time was pretty quick. I got through within minutes. I just arrived in the country as an immigrant (a little under a month) and was pressed for time. I needed a bank account very quickly, and they notified me the moment a time slot was available. The process of setting up the account was pretty smooth, and not tedious at all. I had my account set up within a little over 24 hours! I was so happy. Great job, you guys!
June 2022 by Noboru
The two ladies at the front desk at 4 pm were very helpful.We were able to complete our objective thanks to them.Thanks
June 2022 by Vicky
Kia was so helpful and kind, hopefully this branch could have hired more members like him.
May 2022 by Lea B
Worst customer service. The the manager would rather increase his tone and argue with you than find a solution to help you. I never felt so embarrassed in a bank where people should feel safe and trusted. I m considering closing my account now. Their ppl reflect their services
