January 2024 by Noa Friedman
Incredibly overpriced. If you?re looking to buy second hand for a fair price do not shop here.I?d only recommend shopping here if you want to contribute to the cause instead of the high end retail stores, since you?ll be paying practically the same price for used clothes in this store.
August 2023 by Libi Ayali
The clothes are beautiful, but the prices are a bit expensive for a charity shop like this....
July 2023 by Lee M.
My Volunteer Post Review: This local amenity is centered in Kensington High Street, in the heart of West London. It provides good value for money and what a better way to provide some donation. A friendly staff atmosphere and overall a good service. I partially work as a volunteer there and the store is open all day of the week. This convenient locality is representative of its commercial premise and community value therefore answering to customers who are willing to better their shopping experience through a variety of cheaper options.
August 2022 by Sung Joon JUNG
Friendly and considerate staffs, lovely as-brand new items and pretty reasonable prices.If you don't mind using second hand items, you must visit this place! :)You might find treasure here.Your joy helps Cancer Research!
December 2021 by Tatiana Hervea
Today I went to exchange a dress I have bought , I forgot a ticket but the dress has a tag, I showed all evidence a part of the ticket.(my bank describes, the date and the place and the amount), one of sales customers came, told me the price was this amount and your bank is another amount (funny she jumped in response without listening my request, I bought two items), she was unpleasant, cold , acted like a machine, and I asked where is the Manager, she came (same as a previous one). I told to them I didn?t want my money back , I just need an exchange , I will pay the difference if it requires.But the manager didn?t make any efforts because she said I mistreated her colleague ( how professorial she is) the things are I used to be a regular customer and donator , and A big supporter of the cancer?s cause since of my member of my family passed away (and I explained to the Manager), but nothing.....so even When I asked to her, I go back to my home , shall I leave my dress here quickly , she said ?No keep with your dress with arrogant and cold tone?my questions is do I deal with a machine.?This manager doesn?t know who are the regular customers (how care and professional she is?), I have shopped at this shop since 2018, almost once a week. The Manager and one of her colleagues make me run away from this Cancer Research shop and make me believe it is not a charity but a machine house.Before one guy helped me when I lost my ticket, because it can happen. I could negotiate with him.Why didn?t she didn?t do the same?When I narrated this story, she said if he is in big trouble now.She defended her colleague who was unpleasant and put down her former colleague (so sad behaviour)..The thing as well they don?t have a fitting room, it will ease things.Oxfam which is next door their Manager is more pleasant and warm and has a fitting roomI go to the Cancer Research because I just want to contribute my part in memory of my love ones. Now I highly disappointed ?
June 2021 by Evelyn Blake
Was served today by a brilliant sales assistant,,Who honestly couldn?t have done anything more to help me,,He was very sweet kind thoughtful and considerate as professional at all timesHis name was PedroThank you Pedro and thank you cancer research for everything you do?
January 2019 by kirsty dean
One of my favourite shops to visit in Kensington, always find something for a bargain! Staff are very friendly.
January 2019 by KEIGNAERT Mathieu
I was amazed to learn that a whole group of volounteers are actual survivors, well done to all of you for the effort and what you do to help research is amazing.
January 2019 by Jahan Shaverdi
returning the person with the one star review, do not expect the staff to be okay with you when you go to an unattended donation bag that had just been dropped there without asking for a permission which my colleague informed you very nicely just for your own good for health and safety reasons! do you go to the chef in the restaurant and have your food out of his pan or do you wait for the staff to serve you ? it is just the same in a store. as far as you know, there might be a needle or something sharp in the bag. I suppose your reaction would also be another bad review on the shop instead of thinking what went wrong.
January 2019 by Richard Davis
I am puzzled by some of the negative feedback I have seen on some comments here. As a frequent visitor to this store (I work nearby) I have only experienced fantastic customer service from all members of staff at this shop. We should remember that these good people give up their own time in support of those who are suffering and who are often closely affected by this terrible disease.
January 2019 by Property Richmond
It's disappointing to read the below reviews particularly as this is a shop designed to raise money to help those less fortunate than us. By the looks of things, most people's only concern is the product they are buying as opposed to the cause and benefit of shopping in a CHARITY shop. The team here deserve praise for giving up their time and volunteering to make the world a better place.
January 2019 by Leigh Can
HORRIBLE CUSTOMER INTERACTION WITH SABINE! WOW. Sabine who seems a high strung charity manager was so unnecessarily rude. It is a charity shop...do not have attitudes and bad behaviours for no reason. SHAME.
January 2019 by Gadi Eichhorn
I got a nice jumper from a big brand for a very good price and staff were really helpful. Can?t say no to a good bargain and helping a good cause in the same time
January 2019 by Daniel Parker
Lovely people and great items, got myself a first edition Harry Potter book at a good price.
January 2018 by Cheryl Bolger
Amazing second hand designer at great prices.
