October 2023 by Mahdi Albani
Was very quick and efficient. Ali provided an excellent service made it all very simple and easy For me to set up my online banking and printing me a new card. All wiithin just 15 mins thank you again Ali. Very professional and helpful.
October 2023 by CY
Thomas attended to my everyday banking needs today in an exemplary manner... Top marks for customer service!
October 2023 by Liz Farrow (ERFarrow)
I love the coin option which is worth the 3+ star rating and makes it fun for children who are trying to save! But one star for customer service as we came in today to open an account for my husband, and English is his 2nd language. A rude Metro bank employee basically said no translators, which is ludicrous and discriminatory. Where in the modern world are you not able to bring in a translator (who happens to be family), especially if one doesn?t understand 100% what the person is explaining!? Crazy nonsensical rules, especially in a multicultural city like London.
September 2023 by Evelyn Blake
Ali was an amazing customer advisor,, helping me get back onto my logged out account,.Extremely grateful that I was here today to meet this wonderful young man,,Who was very helpful kind thoughtful considerate but above all professional at all times,,Highly recommend this bank and this advisor ( if you are lucky enough to get him)
September 2023 by saleh mira
Worst experience ever after i got the approval i went there 2 times to open the bank accountThey are just slow lazy and unprofessionalI was waiting more than 40 minutes and no another customers they keep saying system is down and system is slow i quit and dont want deal with them if all this happens and I didn?t open the account what will happen if i need them urgently !!! I dont recommend anyone to open an account with them .
August 2023 by Jules A L ?Jules? Smith
I would ? recommend NOT EVER to join this facade of what cannot be described as a bank.You will be drawn in with what appears to be a people centred ?new? bank, however DO NOT BE DECEIVED, they do not adhere to the financial conduct regulations, the what I can only describe as ?call centre staff?, not trained in banking, inconsistent, no knowledge and not willing to ask advice if they do not understood the financial problem.After many phone calls, requests for a manager to call, even after twice being told a manager would call back within 48 hours (baring in mind I am stranded alone in Istanbul having had card stolen) no manager called.I emailed (after searching on Google for their email as not transparent on the banking app or if visible at all) several times , even found the email address of the CEO and name , however after three weeks so no acknowledgement of emails or reply, baring in mind this was an actual complaint. I was told at one point there was a backlog of emails, mind could be seen and would be responded to, NEVER HAPPENED. All but two of the original emails bounced back although all to the same email address.I missed my return flight from Istanbul simply because this circus of a ?bank? refused to transfer money to the Airbnb because I could not remember one of the many different number and letter passwords. At no point was I offered any assistance, advice on how this could be resolved. I can now only imagine this is because the call centre staff have not been trained sufficiently.When I attempted to rebook a flight whilst at the airline office in Istanbul, they needed cars or cash, having had my card stolen and only having Apple Wallet, once again I called the ?bank?. The person who took the call said he had no idea what I could do when I asked if he had any suggestions, he left me on hold several times to try to seek advice (I later discovered his notes left on the account do not deflect the conversation in any manner). I asked if the bank could explain how I could take cash from a ATM in Istanbul using Apple Wallet (as I had never used this previously) I was told he had no idea, he left the call on hold, came back stating no idea . So I could not book the flight.On my account there is a note added of my disabilities, clearly stating I get anxious when on a call, best method of communication is email or text message. To talk slowly as I am dyslexic. It became apparent after several different calls to the bank that no one looks at this note unless it is pointed out to them. No member of staff actually reads notes left on the account unless you direct them to do this.Once I had finally returned to England virtually three weeks later than previously planned, I went into the Colchester branch, actually saw a manager to stop the original stolen card and to start the process off in reclaiming the money fraudulently taken from my account. The manager wrote detailed notes on the account. This was 19 July, on the 21 July I called the bank for an update. After a 53 minute phone call I was told the Card Security Team could see no details about this , so once again I supply details, I am told there is a backlog, it could be seen and would be processed. I called on the 26 July as no communication regarding the card theft , once again I was told no details could be seen and then told nothing had been actioned to claim back the stolen money. I was shocked at having made numerous calls , being told this was all ongoing and suddenly to be told nothing had been done .I have never banked with such a disgraceful, unprofessional, unhelpful, incompetent and inconsistent bank in my life and would never recommend they are a disgrace and only interested in making money for the shareholders and not for the actual customers. ?????
August 2023 by Tomas Akelis
Staff incredibly helpful. All what was promised was delivered on time. Outstanding service. Would recommend to others without the hesitation.
February 2023 by Adnan Niro
Went there to get my online banking details updated,while there was at least 6/7 employees just chatting to each other, doing nothing at all, they said they are busy and I have to wait 15 to 20 minutes,I just don't get it,This branch was my favourite, it was the best until few weeks ago.
November 2022 by Shoaib Devon
Went there yesterday only 2 staff and the queue was long no one was bothered to get more people on the counter. POOR POOR SERVICE. GETTING TO BE LIKE THE FOURS BANKS. NOT CARING
October 2022 by pilar fernandez
Went today to deposit the £50.- notes they gave me in 2020 and they didn?t accept them back, despite having receipts for it?.. ?because they gave them to me too long time ago?.!!,,No explanations. Closed my accounts with them.
September 2022 by Nicholas Lambarde-Scott
Very good in-branch service, first class online banking that works well
August 2022 by Michael Kennedy
Just arrived at Bank to set up account they said there was a half an hour wait and they would put my name down. I returned within 25 minutes they told me they had forgotten I was in the que and as other had arrived it would be another 40 minute wait. Very unimpressed and surprised.
August 2022 by Aztec Warriorz
I have been to multiple metro Branches and I find most the staff have inferior customer service to other REAL banks. The only reason I bank here is for Sunday opening. The day that closes I?m gone. Im
July 2022 by Andreea Anca
You say you are on a mission to become the nation's best community bank. However, my husband had his account blocked and even after supplying evidence of income you still haven't unblocked his account, delaying this more day after day. Because of this we are now behind on our rent and we can barely survive, borrowing cash from our friends so we can eat. We are expecting a child and this stress is not helping me or the baby.In this heatwave I don't think this is human decency. The staff at the branch are trying to be helpful but I wouldn't recommend this bank to anyone.
June 2022 by Dario Bellobuono
Went there late in the morning, they said the waiting time was 45 minutes because there were no trained staff! Just to make a savings account! No internet signal (I have been a customer for 4 years and still no signal in that branch!). Please do something...
