September 2023 by Escape25702063185
After 20 hours of flights we got in and it was 5 hours before check in which was entirely on us. I explained the situation to the front desk who acted extremely accommodating and promised to prioritize getting ours turned over given what happened. I was very gracious as we really didn?t have the energy to find something to fill 5 hours. What we actually got was hour after hour after check out of ?no quite yet? after needing to stand in like over and over for an update. If they couldn?t accommodate the situation, that would have been entirely fine as again it was our fault. But leading us on with assurances while stuck in their miserable lobby for half a day when we would have found alternative things to do speaks volumes about how much they value guests.
September 2023 by Nomad50271684965
Stayed here many times over the years. Went this weekend with our son and had been handed a 25% discount card for restaurant. Son went for breakfast on checkout was told it didn?t apply for breakfast (the meal everyone goes for). Little bit fly and poor show I?d say when the restaurant manager in approach by myself didn?t seem to even care. It?s events like these that cause us to simply try somewhere else on our next visit. And they simply aren?t interested.
September 2023 by Nikolay N
I came for some drinks with a friend and it was such a nice experience. I would like to say a HUGE thanks to Sall because of her help and positive personality. We had very nice conversations and she was explaining the ?London fashion week cocktail? what we have tried and it was incredible. The staff was very helpful and polite as well and we really enjoyed. Definitely will come back.
September 2023 by esraaG929
l was with my friends to drink something we has an amazing time specially your staffs are amazing!!! Her name is Sall was soo wonderful and made us feel so comfortable like home with warm welcoming specially these days when you go somewhere there are no good staff like old days. But Sall is amazing very special lady. So thank you very much for your team organisation. Kind regards, Esra
September 2023 by r0gerdent
Generally very good hotel but rooms basic for the amount charged. All staff very helpful although breakfast service could be improved. Hotel porters/door staff did all they could to help in trying circumstances...road works all around!
September 2023 by amnaa712
I?m a regular customer for Royal garden hotel me and my husband we come 3 time a year for months, I was so unhappy with the breakfast me my family my friends all realized how poor the the breakfast buffet options be come no white cheese like before no enough toilets paper in the rooms absolutely cheap .the staff not good enough specially in the breakfast time .unhappy with the manager on breakfast maurizio the way he speaks and behaves.I do really appreciate if you guys would do something about the breakfast options like before it?s like we are begging people for our staff However I like to appreciate sall the head host listen to us and try to help as much as she can the manager Petros as well was helpful please please this situation make us sad to see our favorite hotel become like this
September 2023 by ljgmdfacs
My companion and I visited the restaurant, Origin Kensington. From the very start, we were warmly welcomed by Sal as if we were family. She was warm and gracious. As was our waitress, Karina. Cocktail were excellent, especially my very dry Grey Goose martini. There was a pleasant pause whilst we were enjoying our drinks, going over the menu with Karina. We ordered a shrimp dish for my companion. I began with a bowl of wanton noodles and pork. This was the only flaw I could see in the otherwise excellent meal: the wonton bowl was way too big and generous and my companion wisely suggested that I should leave room for my entree. Both Sal and Karina spent time with us at dinner, getting to know us and Vice versa. This is something very rare in restaurants. We truly appreciated it, as I believe so did the staff. ORIGIN KENSINGTON RESTAURANT gets 5 * in my opinion.
September 2023 by Amanda K
We had a lovely time staying at the Royal Garden Hotel. My husband and I booked an Airbnb nearby that turned out to be terrible, our trip was saved by staying at the Royal Garden. The staff are helpful and attentive, and clearly take pride in their work. We found our room sparkling clean, very well designed and comfortable. The location is perfect with easy access to the tube as well as lots of great restaurants, shopping, and attractions nearby. I would recommend staying here to anyone visiting London.
September 2023 by mobrie190118
Service let the hotel down, but great location. Room was too hot, service at breakfast slow, no valet parking. Would not rate this 5 star due to poor service received which needs to be improved. Would expect staff to better at breakfast service like other 5 star hotels.
September 2023 by pkg_1976
Very good hotel, excellent locality, specious rooms with natural light and air. Nice n healthy breakfast, polite and ever smiling staff. Well equipped board rooms, very near to tube station, parks & gardens.
September 2023 by Blue Fruitlime
My contactless wasn't working and they couldn't find out why. Also I waited in the queue for 70mins
August 2023 by Jacqueline Franklin
The young girl on front of house helped me with my online banking, so patient, and went the extra mile to help me. She has great customer service
July 2023 by TZE GOH
My experience at this branch was one of discrimination against people with disabilities. I had a hard time hearing the information that the customer service representative at the branch was providing because we were next to the entrance that opens right onto the noisy high street. So I asked her to repeat herself, and she would reply, "I have already repeated this 4 times." And yet, each time, it was noisy and I could not hear the information. Finally, this bank representative walked away from her desk, after I asked her to repeat the information, and said that she could not "serve me anymore", even though I told her in verbatim that I have a disability. To be honest, I am not sure what kind of training, or lack there of, in disability accommodations NatWest has, but I would not recommend this bank or this branch for their lack of compassion in dealing with customers who are less abled that they are.
May 2023 by rory80
This is an appalling hotel the basic rooms are tiny not suitable for a couple the larger rooms are better but the beds are uncomfortable The Inter room noise is appalling you can hear a conversation from the next room
May 2023 by stian533
Overall a very nice hotel with an exellent location. Nice rooms and service overall.. In general high price level but you get the little extra in most cases. Very nice breakfast and service related to that.
