March 2024 by Jack
Having shopped at Snow+Rock stores previously I was very disappointed with the service (or lack there of) received at the Kensington store. It?s a bit of a mess. Not once was I asked whether I needed any help with my purchase/selection despite multiple staff members walking by throughout my approx 60 mins in store. When enquiring about pricematching I was rather abruptly slapped with a list of stores that they would match with, whilst the male staff member looked rather displeased with the suggestion of having to do extra work (pricematching). The whole experience left a rather poor taste in my mouth so ended up leaving the store not spending the in excess of £1k original planned purchase. I will not shop at this store again.
March 2024 by tom M
Have to book and appointment. Can?t walk into a shop and just try stuff on these days.Hopeless
February 2024 by Taiki Miki
I had a great ski boot fitting experience with Neo ? super knowledgeable, attentive and continued to work with me until I had the best fitting boots. I was quite nervous about the whole process, but he put me at ease and didn?t rush me at all.Also ? I was able to get the boots price matched as I happened to find the same model (same size and color) at Ellis Brigham. The price match process was very straightforward.Overall, it was a very lovely experience!
December 2023 by J
The team are very nice and experienced. I bought a ski boot at covent garden branch in summer, and took it to ski last week, the boot was too small and hurts me, today I went to Kensington shop, the guy immediately found it out it was too small, even though it?s closing shop time, but he decided to work over time and changed a more comfortable and suitable one, I really appreciate his help.Definitely will go again!
December 2023 by S H
Don?t answer their phones. Ever. Don?t be a retail store if you can?t answer your phones.
December 2023 by Xavier Swancelleste
I went into the shop for a browse at general outdoor and rough weather equipment. The shelves were nicely stocked with good quality clothing and equipment. I would have been interested in the boots. But I can't decide which design is going to work better with the cold weather. The sales staff were super friendly and helpful. I am also interested in a waterproof jacket with arm and back ventilation. The salesman in the shop was very helpful and friendly and spent a lot of time with me. He gave me some good ideas which I will probably have to follow up with him.P.S. (The alarm didn't go off in this shop it was another shop.)
December 2023 by Nathaniel Marsh
I booked an appointment to have some ski boots fitted. Michael was tasked with the job of helping me. He spent the time to understand my skiing style and skiing stance before making some recommendations. Michael was patient able to explain to me why he was advising each particular boot. His knowledge was evident as he was able to answer all my questions, giving me great confidence in his ability.He took the time to help me try on several different boots so I could compare the difference, in total spending about 1.5 hours in the fitting. In the end it was the first pair of boots Michael suggested that were the best fit, which is credit to expertise.Michaels help was first class and really made the experience even better. I would certainly recommend.
December 2023 by Matthew Kent
Neo fitted my partner with ski boots. He was so knowledgable and patient. Couldn?t ask for a better fitting experience. 5 stars
December 2023 by Kostas Spyrou
got a pair of ski boots from the Kessington store. Brilliant service, the staff was super knowledgable and helped me find the proper boots and fit. An improvement can be to have more models in store to try. Thanks for a great service guys!
October 2023 by Alex Fry
I had a fantastic experience with Jade at Snow & Rock. Her expertise in ski boot fitting was evident, and her warm and welcoming approach made the whole process enjoyable. Jade took the time to understand my needs and skill level, ensuring a perfect fit. I left the store with boots that felt like they were made just for me, thanks to her dedication and knowledge. I can't wait to hit the slopes with confidence this season, all thanks to Jade's exceptional service. She's a true gem at Snow & Rock!
August 2023 by Duke
Went to Snow and Rock in Kensington for a ski boot fitting appointment. Please note that this store principally stock Alpine Ski boots so go to the Covent Garden one if you are after touring boots / kit; they did call before my appointment to tell me this which was nice.Iain, who conducted the ski boot fitting, was genuine and extremely knowledgable - really impressed and his judgement was deservedly trusted.Note that if you want a ski boot fitting you need to book online and the stock of ski clothing was not as vast as expected, so go after early Oct when the new seasons stuff is out.
August 2023 by Yilin He
Great service! Worth every penny!
August 2023 by Matt
Went to Snow and Rock in Kensington for a ski boot fitting appointment. Please note that this store principally stock Alpine Ski boots so go to the Covent Garden one if you are after touring boots / kit; they did call before my appointment to tell me this which was nice.Iain, who conducted the ski boot fitting, was genuine and extremely knowledgable - really impressed and his judgement was deservedly trusted.Note that if you want a ski boot fitting you need to book online and the stock of ski clothing was not as vast as expected, so go after early Oct when the new seasons stuff is out.
June 2023 by Kristin Rokos
I visited the store after running by the window, the day prior and seeing an Ultimate Direction pack in the window. The next day, I made it a point to run by the store again specifically to check out this backpack. Sadly, the only one they carried was an extra small/small. That would?ve been fine without the added commentary from the sales rep regarding how Ultimate Direction only makes vests and packs for those who are ?really into mountain running?. I said, ?like runners who have run a Rim2Rim2Rim of the GC twice, or those who have several ultras under their belt, many solo 30+ mile mountains runs, or who run a marathon (let?s say last weekend) as a workout.? He said yes. I said, well that would be me. Not sorry I didn?t fit your idea of what a mountain runner looks like. And I own two UD vests already. Cool stuff in the store, not so welcoming employees.
May 2023 by John Townhill
We were helped by Casper. If he can?t find you a pair of shoes / boots that fit then nobody can. I wasn?t aware how good at shoe fitting someone could be until today.He was very knowledgeable and I was so impressed that I?ll be recommending this place to others. I never thought I?d recommend a specific shop for finding walking shoes!
