January 2024 by Ragip Dogan Oksum
Price to quality ratio is 10/10
December 2023 by Sarah K
I love UO but the staff at this branch are pretty bad. They ignore you at the changing rooms and just talk over you and offering zero service; offering to take back any of my items would be at least appreciated but it seems like im intruding a conversation always. Also there's one person at the till who I see often always annoyed that you're buying something? I've worked in hospitality and retail before and understand it's not every minute a smile but the staff seem annoyed at every customer or just ignore them and that just puts me off
November 2023 by Anastasia Artemieva
I?m only giving two stars because my daughter likes it. However she never actually managed to find anything decent in there. The quality of clothes is extremely low. Not worth the price at all
November 2023 by Ari
I am very pleased with the assistance I received today from Sarah who was very patient with me, treating me like a valued customer. I will return to your Kensington High Street store as this is the best service I?ve received in a whileRegardsArie
September 2023 by Joanna
Loved it ??
August 2023 by Lera Kelemen
Terrible experience, NOT RECOMMENDEDThe staff: simply clueless and non-responsive.The prices on the labels are all over the place, the sale prices not updated and when I kindly asked the staff to check for me they simply wouldn?t, just to get to the checkout and pay smth else than what was on the label.They don?t check sizes if you ask them, you?re supposed to go through the whole shop to find your size.The changing rooms are dirty (see photo) and poorly lit creating a very uncomfortable shopping experience.There are pots of plants that are dying, clearly the staff doesn?t take care of them and they are just rotting there, clearly no-one will ever buy them.The clothes have flaws - I bought a top too just to come home and see that it has a massive hole in the back. Luckily I could exchange it.
August 2023 by Neomi Weber
One of my favorites bother, because I discovered a backpack what I wanted so much, this shop is for people who want to wear an alternative garment on a cool place and not what the others, say an insider tip;)
July 2023 by Monday Rosenfeld
Normally Urban Outfitters is a really intimidating environment that I avoid at all costs but I actually had a really pleasant experience. I bought some trousers for a job interview and the cashier was really conversational and kind, plus she was super helpful when I couldn?t find the changing rooms.It may seem small, but a good staff interaction can really make or break a shop visit and this was one of those cases. Lovely vibes.
June 2023 by Naomi Y
Shocking experience by the rudest manager that I?ve ever experienced with her uncourteous and impertinent customer service. Totally speechless.
February 2023 by I B
Found some amazing deals here in some really great funky clothes. The store itself however was a total mess.
January 2023 by Jake B
What a complete mess of a store, I've never ever seen a store in such a terrible condition, totally off putting. It wasn't even very busy when we went inside. Staff sat around.
December 2022 by Claire C
I shopped here in my 20's and now in my 40's my daughter shops here. It's still got a real mix of funky and classic pieces to sort everyone.
October 2022 by Austeya Kibisaite
The worst customer service I came across in my entire life. Made an order over a week ago, they did not send me any updates after I emailed them that I'm not receiving my order just sent me a refund for next-day delivery. No questions, not even looking into that. After another week I had to chase them on all possible platforms to get a response and they finally did. Of course, my size was out of stock so they just refunded the rest of my payment and messaged: sorry for any disappointment caused. Are you serious...? If I could give 0 stars - I would.
July 2022 by Anita Tóth
Very quiet but the staff was super helpful and very pleasant to chat to.
July 2022 by Antigoni K
My favourite Urban Outfitters store! It's huge and quite most of the time!
