November 2023 by nikos bouas
Extremely dissatisfied with my experience at Virgin Active Kensington. The jacuzzi is broken and despite being promised a two-month timeline for the repair, it has now been over half a year, and the issue persists with the same excuse of a two-month fix. To "compensate" for this, access to Chiswick Riverside has been granted but only on weekdays which are not days someone would normally visit the jacuzzi. My request for weekend access was denied and they suggested I try other branches that are far away from my location.On top of that, they closed more than half of the free weights area for a supposed three-month air-conditioning maintenance.The continuous delays and lack of consideration for members' needs reflect poorly on the gym's commitment to customer satisfaction. I hope these issues are addressed promptly to improve the overall experience for members.
November 2023 by D Fr
Agree facilities are usually not working, shower and toilets are usually flooded or dirty.Some clients are a bit rude and lack social sense. The lounge area is a personal office for some where they talk non stop in meetings without Headphones.
October 2023 by Haris Paracha
Please avoid this gym. Save your time effort and money. Always something that is not working. They save money and not fix thjngs permanently hence they?re always under maintenance from there hot water, sauna, jacuzzi, swimming pool. Even air conditioning wasn?t working all summer and now they decided to close of half the gym floor for weeks to fix it something they could have done during refurbishment back in 2019 but there known to do things half way
October 2023 by X H
Jacuzzi in spa are has not been worked for more than a year. They are not bothered to repair it. Men?s charging room is hot like a sauna. Obviously air con doesn?t work. Yesterday there?s no hot water in shower. There are endless problems and issues but they never missed to charge any fee. Thinking to go some where else now.
October 2023 by Pierre Guillemot
Nice people and good gym but very expensive.I rejoined at the start of October and was not notified in any way that more than half of the free weights section was closed for 12 weeks (starting October 2nd)Considering the price of the membership I would expect them to at least warn about this.I recommend waiting for the works to finish before joiningPierre
October 2023 by Becki Burrows
I was going to join, but after reading the reviews I think I?ll swerve it. Many thanks to others for their honesty because it is an expensive club! I used to be a member at the Fulham pools branch but got fed up with the fight to get in classes? and the rubbish shower dispensers and dirty toilets. The only saving grace was the pool I guess.
September 2023 by Susanna Fataki
Virgin Active is a ten out of ten!All areas of the club are very clean.The staff and instructors are excellent. Micah has been invaluable to me and my friend. I would like to thank him for his assistance. Assisting us with information, showing us around the club, and providing advice when necessary.In addition, if Rosa and I are now members of Virgin Active, this is also due to the first impression that Micah has made on us.Kind Regards,Susanna Fataki
September 2023 by Diana Tomniuk
The worst gym ever, they treat their clients really horrible; they didn?t freeze the month when I asked for it, and then started to ask for money from me for it; while I was abroad and couldn?t go right in the gym to sort out the issue, they applied to company which now calling me and saying that I owe money to them even after I did my payment to the gym! (for the month which I wasn?t attending)
August 2023 by Milan Guillot
I?m very frustrated with the steam room that not only was closed for a long time but now it?s open but isn?t warm enough which is the main goal of the steam. This gym costs a lot more than other gyms because of these amenities but what is the point if they are not working as they should be. Hope this can get fixed.
August 2023 by Clinic Wholesale
I used this gym for 3 months and cancelled my membership. Constantly has broken equipment. I had an outstanding balance at the end which they called me and I paid via bank transfer. They didn?t log that I paid and constantly kept chasing the payment. Really annoying. Unorganised.
August 2023 by Jon Shanks
I am already a member of Virgin aldersgate and wasn't aware that Kensington was a gym I wasn't a member of. I was refused to use the gym even as a one off or trial. I was also refused to even shower (I was in gym kit and in the area for a customer meeting). Despite trying to appeal to the receptionist's to let me use the gym as a one off to see what it is like, I had to pay additionally to use the gym on top of my membership. Rules are rules.That aside, the gym was in poor condition compared to others. Equipment was lacking, the weights area was reasonable but small and not very expansive in terms of weights. The showers had no shower gel in them, one had shampoo, 2 didn't work properly - you could turn it endlessly without it turning on. Bit frustrating to have to end up paying for something on top of your membership that is in poor shape.
July 2023 by Jenny Ip
Very difficult to give any kind of feedback. Reception asks you to email management which no one ever replies. Same for the app.Spa is not usable for 8 weeks, something is always broken
June 2023 by Anna Maria Geretti
I used to love coming here - it was never perfect but it was enjoyable. Sadly it has gone downhill and there is no longer a Covid excuse. There is always something broken. The toilets can be dirty. It does not feel safe to leave personal items in the lockers. Classes lack variety, are a pain to book or cancel, and are at times cancelled at the last hour. The gym floor is tired, with old, rusty machines. It is hard to justify the monthly fee when there is so much other offer around ?
June 2023 by E Dz
During the winter no hot water , during the summer jacuzzi not working, steam room not working, lift out of service. Absolutely not worth the money for membership, there are nicer and cleaner leasures centres / gyms in the area with working amenities and facilities. Extremely disappointed ! Would not recommend it !
May 2023 by Omar Sheikh
I've been a member here for a couple years. There's pros and cons.I'll start with the bad news:1. Facilities are constantly breaking down, everything from hot water in the showers, the lifts, gym equipment, the pool and spa facilities being out of service for days on end etc etc... I realize these things happen but it's a never ending story at this place, something is always broken.2. Cleanliness is not as good as it should be, the gents toilets are not cleaned often enough, sometimes the bins are overflowing with garbage.3. It's not a cheap club, it's supposed to be a flagship branch. I pay almost £200 per month for basic membership, PT is much more on top. Considering the price tag, points 1 and 2 above should just not be occurring.Good news:1. Staff are super friendly and do what they can for you. I can't blame staff for the issues at the club. Everyone from reception to, coffee area, gym staff and PTs are all lovely. The issues with this place stem from poor CENTRAL MANAGEMENT not the staff onsite.2. Great location. Just off high street Kensington. One of the best bits of central London, can't deny that.3. Great selection of classes, facilities (when they're working) and lounge / recreation area.
