January 2024 by sharon green
Busy ! Needed more staff serving on the tills. It's a nice store, big and spacious
November 2023 by Joelle V
I?ve been here a few times and never had a good experience lol queue?s being 15-20 min long and then being told to go to the tills downstairs and then there?s no one working downstairs and then being told to just go back in the queue upstairs even tho I?m now at the back of the queue again? This has happened multiple times so if you can go to a different zara I would suggest you do??Or when I asked for an item and had to wait 30 min for them to grab it from the stock room which is just downstairs?
November 2023 by kroghcl
Always a huge queue for the dressing room when I get there. Layout makes it tricky to easily flow through store and see all racks, always in the way of someone or behind a pillar etc.
October 2023 by QI Wu
My phone was also stolen here. And it seems that thefts occurred quite often in this store. Though the security is supportive, I still cannot understand why don?t you inform the customers or put any attention on thefts??
October 2023 by Tsac Nedlaw
My phone was stolen in the store which I understand that is not the store?s responsibility. The issue is that the employees, particularly the person in charge of security at the door, as oppose to help me ended up shouting at me that they don?t have any responsibility to help me or to at least lend me a phone to call the phone or the police.
October 2023 by Mohammed Saad
Amazing service , thanks a million alejandraFor tooling after us . Best luck
October 2023 by S Sh
Poorly managed. Bad customer service, understaffed. No staff at all on one floor, I had to pull someone there myself.
September 2023 by Rod M
Always very very very long queues for the tills. Staff at the tills working as slow as possible despite queues extending from the tills to the the back. Last time I was here, I stood in line for 1hr upstairs in the tills for a return
September 2023 by Idalia Perdomo
What?s is going on in Zara!!!!!Was very hot I don?t understand with this weather they don?t put the air conditioner !!!So bad experience !! There is not a manager ??????
July 2023 by Ahmad Ali
I just have to give a special mention to Ahmad, the hardworking individual at Zara. Whenever I visit, Ahmad is there, going above and beyond to assist customers. His friendly demeanour and willingness to help create a pleasant atmosphere. As a loyal customer, I truly appreciate Ahmad?s contributions. Kudos to him for making Zara such a wonderful place to shop
July 2023 by Sonya Volivach
ZARA like Zara? lot of thinks to do, but if you will find something, take you time in que )))
July 2023 by Ahmed Albraiki
I just have to give a special mention to Ahmad, the hardworking individual at Zara. Whenever I visit, Ahmad is there, going above and beyond to assist customers. His friendly demeanour and willingness to help create a pleasant atmosphere. As a loyal customer, I truly appreciate Ahmad?s contributions. Kudos to him for making Zara such a wonderful place to shop
July 2023 by Alicia D
The ques are long.About 13 people. And takes about 9 minutes to serve one clientService are poor....No member of stuff on the shop floor.Only one person on the till.
July 2023 by Derya Tunc
It?s like every single staff member is on slow motion. The queues are terrible and they have the cheek to continue chit chatting amongst themselves as we wait in line. My phone got stolen they couldn?t care less! everything about this store is just poor!
July 2023 by Margaret Carey
What has happened to Zara?Queues at changing rooms and tills in 3 central London stores (near Bond Street, Oxford Street, High Street Kensington) I visited today Wednesday and yesterday Tuesday. Stores not overly busy. Staff seem to be on a go slow and don't seem overly happy.They don't care about customer service. They wouldnt give a credit note for an expired £50 voucher that I found in my home today. I misplaced it a year ago. I've shipped at Zara and Zara home for many years but don't think I'll shop there again.
