November 2023 by Lucia
AVOID. They wouldn't accept a return of an unopened packet of painkillers due to policy but off the shelf is fine to return? Makes zero sense. They also insisted that I would have been offered a receipt when I wasn't. This was despite showing a bank statement. On both visits I found the service very impersonal and cold. Save yourself hassle and go elsewhere.
October 2023 by Alex Readford
Please don?t go to the Pharmacy if you?ve booked your flu jab online. I booked my online and I was turned away and told to go to the other Pharmacy no 126. Although it says they offer flu jabs out front these are not available. I explained this to the staff that I booked online and was again told that flu jabs are not offered here. Very inconvenient after booking this with Day Lewis online.
October 2023 by V
Wouldn?t even give a star if I could stupid woman told me on the phone they have my medication for me to get there saying they only have a fraction of it pathetic complete idiots
July 2023 by Tom W Lesko
Just left the pharmacy, young lady behind the counter, extremely robotic and not welcoming at all, no eye contact, suname? I?ve said it then instead of a pardon? I received ?ha?? First name? do you pay? cash or card? thank you from my side and no response at all.A little advise please train your staff members for basic manners and customers service improval!
June 2023 by Jenny Wright
Entering this chemist, one immediately feels at ease; the staff are ready to help and patient with questions. What more could one want when one feels vulnerable and in need?
October 2022 by Sohan Ramphal
Awful... I went there multiple times for urgent medication and was told to "come back tomorrow because it was out of stock". After going there for days, a staff member eventually told me to go back and see my GP and make alternative arrangements. Very long waits as well before you're even allowed to speak to them. One time I was just standing there for ages, watching the staff talk amongst themselves .I was also very close to paying for prescribed medication that was actually cheaper over the counter. You can also expect to hear staff talking loudly about people's private health issues and circumstances.Anyone in Kentish town, use another pharmacy on Kentish Town Rd. It can't get much worse than this one.
June 2022 by Lindsey Anderson
Can get busy with prescription collections, otherwise just like any other chemist... staff could be more friendly ? or even greet you with a smile!
March 2022 by Samuel Priestley
Visited this Day Lewis 02/03. There was a queue, but went reasonably quickly. Staff were helpful and friendly.
December 2021 by Tessa Craver
Well stocked and good location but staff not warm or friendly. Shaking their head no and rolling their eyes before I could explain what I was requesting. Struggled to be patient when explaining tablet dosage to a client who?s English wasn?t their first language.I?d expect staff at a pharmacy to be kind and sensitive to all.
December 2021 by Nicola Cappin
This is not my local but I was passing. I went in and asked them if they had all the items on my script they said yes and I would be back in an hour. Went back and they gave several different reasons why they didn't fill the script. All a load of rubbish. Bunch of time wasters. I overheard other people have issues there.... lots of staff but the collective common sense was still v limited. Glad they aren't my local!!! Which after thet pointless trip to day Lewis... I'm off to my local.
July 2021 by AALucxs
I am a regular customer here and I am shocked following the previous review, this pharmacy has never opened at 9;30 or later they always open at 9. They are well mannered staff and serve customers straight away they have great customer care. The regular pharmacist is always in most days and they do not have locum pharmacists regularly. When using there repeat prescription service over the phone they are clear and nice when ordering, and they always clarify the number of days it takes for the script to come. As far as the dispensing and the medication it is always done at a high standard with care and it well put together. Overall I am very pleased with the service here and all the staff are lovely, It is a great environment.
July 2021 by Ash Charles
Frequently have a locum pharmacist on who is unfamiliar with the place. If you wait patiently for them to open at 09:30 you'll be waiting until 09:50. Their very casual way of ordering repeat prescriptions over the phone is poor, with no clarification. I used the service for 5 years and consistently hated it, it was a form of self harm being with this pharmacy. I ended contact after they got me to launch a complaint against my GP, saying all dispensing errors were the GP's fault. My GP confirmed with confidence that it's Day Lewis and correctly guessed which pharmacy I was with because they have a low opinion themselves. Also concerned regarding their information governance, they talk and chat about patients meds so openly.I moved to the day Lewis further down Kentish town highstreet and they're a different team and know what they're doing. They are also skeptical of the one opposite the station.
July 2021 by Luis Cavalcante Canto Corvino
Excellent pharmacy. The pharmacist is dealing with customer always very professionally and all staff is kind and helpful. Best pharmacy on the high street!
March 2021 by Margherita Noto
My husband was given the wrong product and, invoking the covid exceptional measures, they did not accept a change nor took responsibility for what happened. No apology. They said that the misunderstanding was caused by my husband's fault - which was not the case - and refused to return the money (a waste of almost £16). The way they managed the situation was really poor and unprofessional. The only thing I can do is to ensure we never again go to this pharmacy.
January 2021 by Chloe White
Very helpful and polite i rate them for doing the job they do
