November 2023 by kellyisberg
I visited the post office a couple of weeks back and arrived 15 minutes after the closing hours. Luckily, the team there still supported me with getting my package returned and were very friendly. The team is very efficient and big thanks for helping me out!
October 2023 by Shania Flor
One of the older men working at the post office is extremely rude and inpatient. He is like that every time I visit. One time I had 3 parcels to post and he told me to put them on the scale one by one, I was getting up my barcode to scan at the same time and no more than 2 second later he said angrily ?I said, put the parcels one by one on the scale? so I told him ?yes I know?. After everything was done he only gave me two receipts and left, as there were 3 parcels I was expecting 3 receipts but I wasn?t sure so I waited for a bit since he didn?t say ?thank you? or ?that?s all thanks, bye?. When he came back he looked visibly annoyed and said ?you can go!!? I was like ????? Okay?Absolutely the worst customer service, I really hope this guy gets a warning because it?s ridiculous.
October 2023 by Belle
The service was polite.The exchange of £ to euros was ridiculous as I couldn?t order them online as the amount was too small. I won?t use the post office again to get my travel money.
July 2023 by Yousef Jaimon
Amazing selection of cards and gifts when I went yesterday( 19/06/23). Very friendly and helpful staff. Would definitely recommend. Definitely be returning.
May 2023 by Tara Springate
There is an older man who works at this Post Office who has shown me nothing but rudeness every single time I have been served by him over the past two years. I already before today dreaded entering the post office, but today I witnessed such appalling behaviour that I have resolved never to visit here again.I joined the queue about 5:20pm. Five minutes before closing, the post office man walks down the queue and tells the woman behind me that she must tell anyone else that joins the queue that they will not be served (an entirely inappropriate request of a customer). A couple of other people then join and the woman behind me doesn't pass on the message, likely because she feels quite uncomfortable tell strangers to leave a post office. The post office man then comes down the queue and shouts in the face of one of the men further down the queue "I will not serve you!!". The man of course takes this as a personal attack. The post office man then turns to the woman behind me and shouts at her "I told you to tell anyone behind you they were not being served!". She is clearly upset. Another woman then walks up to look at the cards, and the post office man shouts at her "I am not serving you!". She is completely stunned as she wasn't even in the queue, and walks out immediately without buying anything.I can see from other reviews that this kind of behaviour from this particular employee is common, and I will not return until action is taken. A real shame in what is otherwise a fantastic and friendly community.
May 2023 by Anaya Nsunda
The worst customer service I have ever received in a POST OFFICE! The rudest cashiers I've encountered in my experience at a post office. Not welcoming or greet back when spoken to. The woman at the front counter by the entrance and the old most miserable man at the back counter. He was so disrespectful, dashed my ID card and my order at me. He couldn't even place it on the counter like a normal "customer assistant" who serves customers. I will be reporting this post office.
May 2023 by Ruth Onyebuchukwu
I have used this post office for the past few years now and the staff are generally very helpful, and provide times when the postman will arrive to ensure parcels are collected on time and delivered to the recipient without delay. There have been times I was running late but due to the kind heart of staff members in the Kentish town post office, they managed to include my pre-stamped parcels in the collection and handed them over to the delivery driver just in time before the delivery driver left their premises. Bhavesh has been particularly very helpful in providing professional postal services to customers, and always has a cheerful/friendly disposition which makes customer service experience a rewarding one for all. So thanks to you Kentish Town Post Office Staff - keep up the good work! ???
May 2023 by Ashley Mitson
I recently came to the Post Office with a situation that needed sorting out immediately with my car. Suman helped and was absolutely incredible. I strongly recommend and am thankful for his help!
May 2023 by Kam R
I?ve never had an issue with the service at this post office. I?ve witnessed them deal with some difficult customers, especially the ones that don?t like to use their brain. Bhavesh service is 10/10.
February 2023 by Ronald Balzan
This is my local post office, and today, the exceptional Suman helped me obtain my International Driving Permit. Suman was friendly, professional and efficient--he knew exactly what to do and how to do it quickly! Thanks so much, Suman, for the terrific service!
January 2023 by Suphasit S
I went to return a parcel today and a woman cut the queue while I was walking toward the desk. The old indian looking man who work at the desk shout at me rudely to go back and wait at the line. I did and It was very bad experience. The queue was long toward the post office door and I had waited 20mins. If I want to make a complaint, who should I tell the staff to call to?
January 2023 by S.A. A
Extremely unhelpful and lazy staff.I went to this post office to renew my driving licence and waited about 15 mins in the queue and when I got to the desk the woman at the desk gave me form but when I told her I could not do it by post and wanted to do it digitally, she asked me to go to another person at another counter who might be able to help. I then went to the other counter and it was about 17:10 (I was aware this post office closed at 17:30 as I had checked this before hand) but the person at the desk rudely refused to help and asked me to come in the morning. I told this person that it was not 17:30 and also explained to him that I could not come in the morning due to my job but he simply said "take a day off then" and refused to help.
January 2023 by Philip Burnham
I have used the Kentish Town post office since it opened some years ago, and I have found the staff to be very helpful and friendly. I use them for Moneygram transfers and general postal services. On my latest visit, Suman looked after me very efficiently.
December 2022 by Lai Lai
I've been here a few times and have always received brilliant service, that is until I went last week on Tuesday. I was served by a young man at around 3.30pm and he was very unhelpful and rude.He kept telling me to step aside so he could serve other customers while I was in the middle of asking help to send my package abroad.
December 2022 by Tatiana von Preussen
Great experience here - I was served by Mahesh who saved me £50 on postage by suggesting I repack my parcel. The shop assistants were very helpful in assisting me with repacking in the middle of the busy shop and I didn?t have to queue up again to post the parcel.
