December 2023 by BitCoin
Great store! Nice staff!
December 2023 by Luca Giampietro
I have been there, with a private GP prescription, and asked the pharmacist for urispas medication. They denied it to me, telling me that they had never heard of it. On the other hand, the following day, I have been to another pharmacy, where they ordered it, and after few days I went back there,and collected it
December 2023 by Mark Daniel
Just Boots in general! Ordered items click and collect, go to store to collect only to find out it hadn't been delivered! Never again, Boots!
December 2023 by James Aguirre
2nd cancellation of flu jab. This time they didn't even tell me, terribly organised
November 2023 by J B
The store needs refreshing
October 2023 by Jacqueline de Vos
Security guy kept leering at me and walking past/around me (way too closely). I suppose I was visibly uncomfortable because he stopped me to say 'I'm not coming at you, This is just my route'. I just said okay. He didn't behave this way with any of the other customers. When I went to pay his 'route' was suddenly to stand by the exit while I waited, paid, left. Worst thing is, I see other women have posted similar reviews... so they aren't doing anything about this. Not coming back
October 2023 by Falis Darman
I ordered something on a Click and Collect. They told me it will come in 1 day it?s been 2 days now and they keep delaying my order. The product was needed ASAP. Very disappointed. If I could give it zero stars I WOULD !!!
September 2023 by dan haque
Unable to provide medicine, they said we cannot get it tomorrow as well. Send me to Piccadilly circus branch few miles into central London the flag store, When I reach boots piccadlilly circus they refuse to give medicine for my child's eyes because kilburn branch got the prescription locked in the system And they don't answer the phone for 2 hours and counting. Wasted my time cost me fuel and congestion charges . Contactd customer care and even they couldn't do any to get the prescription released from boots kilburn . They lodge the complain now I have to go to Kilburn again and than to Piccadilly Circus again. Just imagine how bad is the organisation who cannot contact there own branchs . Complaint no 64611941. I tried surgery first there response time is same I will get a call from them tomorrow.
September 2023 by brown girl
worst pharmacy!! when going to collect medication they say it's not available come back in few days but they don't send any texts to say it's ready, even after going after few days u have to wait in a long queue with only 1 person at the counter, i hate going there to collect medicine! rubbish service at kilburn
August 2023 by Meh Tim
The lady at the counter was rude. We were served after by the pharmacist who was such a nice lady, very kind and helpful.
August 2023 by Sophie Parker
Not the staffs fault but objectively the worst pharmacy experience I?ve had. I used to get my prescription filled here and they never text you or call you when it?s ready. Their phone lines are always busy so you can?t call to ask any questions or ask them anything. They always have the longest line as well. My last straw was giving them two weeks to fill a prescription, receiving no text or email or call to say it was ready, going there to pick it up, only to be told one prescription couldn?t be filled because there wasn?t any stock and that I had to call other pharmacies myself to see if they could fill it.
July 2023 by K22 MDL
How an earth is this dreadful Poundland Experience pharmacy still going? No wonder 300 stores in the UK are closing. Hopefully this will be one of them. Bring back the independent chemists.
June 2023 by Rehana Khawaja
My daughter just collected my medication and boots staff working now gave less tablets. On top she called me an addict. GP decided to give me these medicine I didn?t decide this. They are stealing medicine from boots, not all staff are like this women working today. Today Sunday 18th June. I am fuming about this staff calling me an addict. Wow, how dare her, this is so wrong I hope someone is checking what boots staff are doing with the medication they are taking from paying patients. Check your CCTV boots!
May 2023 by Jessica P (????)
Didn?t have my twin emergency prescriptions in stock. Gave me copies and said I could get elsewhere. But we found out later they never released the prescriptions and they never pick up phone here or at central Boots. They didn?t release the prescription so we had to buy over the counter. This is bad! Boots is the only pharmacist that does this - play dirty to tie you to them. Avoid them if you can. Horrible. Not the first time!
April 2023 by Dominika X
Security need further training as I always feel followed in this store which makes my shopping experience unpleasant. I have also seen how they treat those who do steal and it is very aggressive and unprofessional. I have added an extra star because staff at the till are friendly and helpful.
