September 2023 by choy wok ho
Aviod grabing Too good to go bag in this store! The staff won't open the door and show up when u going to grab your bag!
August 2023 by Sara Gajzler
Just ordered through Just Eat but had an issue with my order and the lovely lady on the phone helped me out. Very very kind of her!
August 2023 by Bella Do
Friendly staff, great atmosphere. They just need to improve the cleanness of the customer toilet.
August 2023 by Richard Morton
I was accused of stealing a bottle of water by a very rude barista who humiliated me in front of all the customers. I had already paid for the water, a coffee and a sandwich and I had been in the cafe for 40 minutes. As I was leaving the premises, with the bottle of water, I quickly glanced at the refrigerated cabinet to see if I wanted anything else, which I didn't. A staff member stopped me and claimed she just saw me come in the door and take the water. I explained I had been there for 40 minutes and had already bought the water but she kept saying, very loudly, that I was lying. She wouldn't check the CCTV or let me speak to the manager or give her name. (I know it's only water but I was quite upset as all the customers were staring). Fortunately another customer came over and confirmed that I had been sitting in the cafe. Later I tried to complain to the manager but they said they would not take complaints. While I was talking to the manager, the barista was still saying loudly 'he's lying, he's lying', even though the customer had confirmed I had been there. Worst customer experience I have ever had.
July 2023 by Nina Bentley
Male barista on shift yesterday was rude. As soon as I went in he told me the coffee machine was either not working or turned off even though I hadn?t asked for any coffee. I ordered a piece of cake which was tasteless, tiny and expensive. After i used the restroom i came out and the male barista now seemingly mocking me, asks me if i want any coffee??Both he and the female barista were smirking as if having an inside joke at my expense. i found this to be rude, unprofessional and very off putting and this was my first Cafe Nero experience. Perhaps more training for some staff members is necessary.
July 2023 by Savraj Kalsi
Comfortable seating area - service could be more efficient and no need to close some seating spaces an hour before the store closes!
July 2023 by Alan
First time at this branch. Really relaxed atmospheric and helpful staff.One of the larger stores (and in need of a full refit) but no feeling of overcrowding.Up against lots of local competition which at least makes prices seem good value compared with Gail's etc
July 2023 by Allen B
We come here on a weekly basis. Staff is always lovely and drinks are made well. The outdoor seating is very pleasant.
June 2023 by Mimi Iyortyer
Coffee amd tiramasu was good buy unfortunately the cafe was dirty, tables not cleaned and flies in the cafe.
May 2023 by linda M
Very rude staff , poor management, new staff are not trained and customer service is really poor ! The staff treating you like no one ! Terrible experience ?.
May 2023 by beth
Coffee is always nice, standard. However, there needs to be better management. It is frustrating to see barely any items on display, barely any options for cakes and sandwiches. It is a shame. Visited this branch this morning with my husband and there were three people working, but two seemed to be leaving one girl alone constantly. The poor girl seemed very overwhelmed by having to serve alone nonstop, this does not seem fair to me. Plenty of dirty dishes on tables, not very pleasant. I shall avoid this branch until they replace the unwelcoming manager with bland face.
May 2023 by Viral Tech
Terribly managed. Out of large cups. There?s a rush of people out the door with only one worker. Plus the bathroom is like an outhouse. Whoever managed this place needs to be replaced. The work herself is lovely and sweet, but obviously very stressed.Also on other days they close the upstairs seating at 4:30 two hours before closing time. New management is definitely needed.
May 2023 by Lauren Hosier
Dirty store, disgusting coffee. Tastes like dirty water.
April 2023 by Himanshu Swaroop
Dirty tables not cleaned with poor service
April 2023 by Images QT
Good coffee. Treats were standard production line or getting stale.
