November 2023 by Aaron Horn
Great shop for computer equipment and exchange , dvd?s and games.
October 2023 by A Google user
I went in today, prepared to spend up to £300 on a new phone as mine had broken. The guy who served me - young, longish hair, wearing a cap - urgently needs some customer service training as I couldn't believe how rude and unhelpful he was. I asked to have a look at a phone, and he told me - very curtly - that I needed to point it out to him. He brought it out, put it on the desk in front of me and pointed at it without saying a word. The screen was quite badly damaged, so I asked to look at a more expensive model that seemed to be in better condition.He then proceeded to stand behind the glass, shrugging his shoulders and waving his arms around - presumably to indicate that he wanted me to do the same again and point out the phone - again not using any words. Although it was in much better condition and I definitely did want to purchase it, I decided to leave without buying the phone (for £200) because he was so rude. He was clearly the type of employee who comes in to do the absolute bare minimum, get paid, and go homeI wonder how much business the store is losing because of the lazy, indifferent, and ignorant attitude of the staff. I am a professional customer service trainer, so please let me know if you're interested in one of my courses lol
October 2023 by ??
Shout to Mo, Greg and the rest of the team and Daniel I think. Good customer service.Patients and very helpful. Kilburn team always will to help. Thank you guys
October 2023 by Mark Daniel
First time dealing with CEX today. Very good experience and the staff were all really friendly. Will use again for sure.
August 2023 by Ali T
Had a problem with my Apple Watch that was purchased from another branch, and Antonio and Mohamad at the CEX Shop sorted it out in no time! Super friendly and professional. Amazing customer service from them, top notch! Highly recommend this shop, and I'll definitely be back!
July 2023 by Filip D?browski
I bought 2 games, where both were suppose to have additional discs with bonus content. I only got the discs with bonus content, no main games. I understand, making a mistake with one game, but not both. My advice: don't trust, and definitely verify before you leave the store.
July 2023 by Joseph bassalian
Best shop for a games from all eras, they might not have what you want but they have a lot of games.
June 2023 by Mad World
I was trying to sell a device which was almost brand new and I knew that it worked perfectly, but when I came back after long wait I was informed that it failed the testing. It seemed unlikely to me so I checked it again at home and everything was fine, I took it to a different branch and sold the device with no issues.Looks like the technician simply didn't know how to do it, so I just wasted [plenty of] time by going there.My advice: get a better technician.
June 2023 by Dani Remetan
Very quick and effortless way to get your things from them. Just make sure they have on stock whatever u need before going
June 2023 by S L
Really good service got iphone 14 pro refurb, had 100 percent battery health and has been really good so far. Thanks
May 2023 by D A
I purchased an iPad online for my son and I received a much older iPad / wrong model and lower in value by post. I was a bit worried and annoyed but I came in to store and they were so helpful, the man over the counter understood exactly what went wrong and did his best to sort it all out for me. I received my refund and re-purchased a new I pad. All three of the employees were so kind, understanding and professional. Its a shame I didn?t manage to take any names but whoever was working on Wednesday 17th may, thank you so much for your help. Wish you guys all the best !
April 2023 by Henry Wilson
The Kilburn CeX team were polite and helpful. I'm very happy with the service they provided and that my no-longer-used equipment and games will be put back into circulation.
April 2023 by John May
Workers are helpful and do know what the price can be for any item
February 2023 by Julian Torres
A popular and well stocked CEX. They have a wide selection of products, good prices, and very friendly and professional staff. Highly recommended, 10/10!
February 2023 by Ali Hassan
Possibly the second worst customer service I received. I can?t decide if the staff are socially awkward or just don?t care about customer service. This is coming from someone who hardly leaves a review.Also while waiting for them to check something for me a lady came into the shop with a fairly new iPhone 8 and they quoted her £42 to buy her phone. Are you serious? £42. These guys really need to be regulated for unethically under cutting their own customer.Lastly after everything was completed the guy gave me a see through membership card I never asked for. Was my details entered into this card? I?m unsure.
