October 2023 by Recycle your Waste London
Early morning opening, clean coffee shop staff are really friendly and order was done quickly.
September 2023 by Ioana Chelaru
Staff was very polite, and she understood my request easy and served me nice.
July 2023 by Irina W
I like Costa coffee flavours
July 2023 by Ricardo Figueiredo
Great as always, I had a nice ice americano ?
July 2023 by Tosin Adenrele
I went to Costa this morning to pick up a cup of coffee as usual.I noticed a long queue as they appeared to be short staffed. I waited patiently, only for another customer to push in front of me, the staff did not intervene on my behalf as a result it was left to me alert the pushy customer that i have been in the queue. This is the worst customer service i have ever received since been a customer for a number of years as i live locally. However, from now on i shall avoid going to Costa especially on a Friday if this is the standard customer service to expect going forward. It is truly disappointing as historically, the staff have been friendly, engaging and efficient.
June 2023 by Simon
Whilst the downstairs section has been refurbished and the upstairs has been remodelled, the reason for the low rating is the toilet facility. I can only describe the toilet as something out of the Amityville horror. Literally the worst, most disgusting toilet in the history of London
June 2023 by A
My choice of coffee bar is costa, I rate my favourite. And this place is my best. The decor, cleanness, service, atmosphere are perfect for my time alone and work.
April 2023 by Lanka Bandaranayake
Just the food was incredibly underwhelming, staff were amazing ?
April 2023 by Robert Leisk
I didn't buy anything as I don't like the stuff they sell.
December 2022 by Enis Azemi
I am sorry to say this but most staff members are confused and intend to confuse the orders and that's very annoying. That's why personally I don't go there anymore
December 2022 by Emdad Saki
I order hot chocolate..a miserable lady served me cold milk mixed with chocolate powder ?terrible hot chocolate drink ever had in my entire life?
November 2022 by Mayank Pandey
This place is designed for a quick coffee takeaway and delivers on that fantastically. I have never had to queue up for long and the order is ready very quickly. There is an indoor seating area which looks spacious and clean but I have never used it. Also, I like the coffee served here compared to the next door shop :)
July 2022 by ????
Service not as good as I expected, we order one toasty, when it?s ready, the girl just threw tissues on top of our toasty.Should tissues been placed on side of the toasty?Why the girl threw tissue on top of toasty like throwing some rubbish?Her behavior made toasty not so tasteful.
July 2022 by Ace Rookie
HiI am writing this review to express a very disgusting behaviour I have encountered today at Costa West Hampstead which I never thought to either happen or mention on this section and utterly disgustedTo whom this may concern in management, I made an order today Saturday at around 12:10pm as there was three female staff serving customers. which there weren?t many customers to serve at time made me wait for so long that passing order among each other and serving some other customers who came after me for no reason. I was shocked and upset for the long wait, right after I received my coffee I asked them to be more organised and shouldn?t left my order to be served after long debate between themselves which I said it?s rude and instead of good gesture apologising to me ?this would never happen again?; one of them jumped on ship and started attacking me viciously with her attitude ohhh don?t order here you can go away if you don?t like; as if I?m a kidUnfortunately, I can?t tolerate this behaviour as I?ve been a long loyal customer to costa ordering coffee exclusively from their branches but this incident has left me anxious and would like to make a formal complaint
July 2022 by Jason Hale
Very impressed with the staff on duty at the West Hampstead branch yesterday. Rakib and Adea clear enjoyed working together crated a good atmosphere making the mundane tasks I was having to complete on my laptop almost enjoyable.They?re the best double act since ?Piers and Susannah?
