November 2023 by Edit Erdei
I have been treated there like a thief. I was just taking a general looking around ,as I wanted to decide what to buy,and they were abusive. 4 guys was coming to me asking again I need help,and I said,no.thanks I am alright. Ridiculous . They were following me,and making me nervous. I am not a thief. I have paid and left. This staff is terrible, I guess they don't really speak English.
June 2023 by Katarzyna Puzuk
I come here yesterday late afternoon, to collect my order. Waited in the que once was my turn cashier said that I?ll have to wait for her colleague. I said that I cannot wait because I am late for work. Her colleague come but was busy too! How can you pan me off like that when I was waiting in the Que! Awful service! If you don?t know how to serve customers you shouldn?t even me at the counter! I?m cancelling my subscription and defo won?t be back! Shameful it?s not kind of service I would expect from Holland and Barrett
June 2023 by mireya
Worst retailer ever liars never want to give refund try to rip you off can?t get your money backI bought a buy one get one free at Kilburn high road store and I had student discount when I bought the item I wanted two of the items and one was out of stock so she said pick something else and exchange when we have in stock when I sent my friend back there they try to rip him off and say that that it no longer counts and made himPay more when in fact the promotion is stillOnAwful managers and awful staff all should be sacked and closed down
November 2022 by Mo Lo
I have problems paying with the issued voucher, which other stores and call center couldn?t help me. Was very frustrating process until I cam to Kilburn store. A staff named Corina was extremely helpful and dedicated that help me to sort things out completely. I?ll only go to Kilburn store from now on to save me from unnecessary issues
July 2022 by K K
I live in Edgware Road and use to go in Holland and Barrett in there! But was very disappointed with service from bunch of girls who work there! careless, rude and unprofessionals.I get my product now in here (Kilburn) with outstanding service! great knowledge with the product, caring and respect. Well done to all of you guys for a great customer service.
July 2022 by Multi plus
I visited a few times here to buy sleeping aid supplements. The young lady I don't really know her name was very helpful and friendly in providing me with information about the different products. I really appreciate it.
June 2022 by vvs bee
Good staff.. purchased CBD oil.But very pricey compared to my usual brand I buy from tangie and 1upOrganics.Pure CBD isolated 3 times more than vitabiotics for same price
April 2022 by Miya Begun
I went to Brent Cross store looking for a product and I waited 20 minutes for someone to help me and when someone helped me they gave me the wrong product. After knowing It was wrong, I went to the Kilburn store. I explained the situation to the supervisor. He was very respectful and kind and helpful. He gave me the right time to explain and I thank Kashif for his help and service. Great team player
March 2022 by Sam Abab
I am disappointed I bought daily primer raw inventions which was reduced I didn't open it one month later I found out that it has been sell to me opened disgusting honestly,advice don't buy reduced products or food from them.
February 2022 by Nusayba AK
Visited the Kilburn branch for the first time on Sunday. Had a great experience, was served by a lovely young lady named Fatima. Couldn?t have asked for a more friendly or helpful staff - helped me find the perfect hair supplements which I?m so excited to use. She was very patient and I would definitely come again for her service!
December 2021 by Jeremy Morgan
Been going this store many years.. but I have never been treated like how ?kashif?or?Kash? treated me, the best customer service explains very well. And knowledge about the product unbelievable honestly, he?s smile very hopeful. once I go in to the store he knows what I want. Well done to Holland and Barrett?s for having such great staff..
September 2020 by Laszlo Sifter
Well equipped Holland and Barrett even though the location is requires medium size business. One level Holland and Barnett on Kilburn High road. You can find everything you need.
September 2020 by Emma Abele
They charged me for two bottles of face wash, when I only got one, and won't pay me back! This is outrageous customer service. I was rushed at the check out so didn't have time to inspect the reciept. I noticed as soon as I got home and then called them. After being on hold for 25min they said I would have to come back to the store and then they hung up on me. I stood in line for 1 hour (sweating in the sun) to get in the the store the first time so I'm not going to do this again. This is not acceptable!
September 2019 by K Moneys
Well what can I say , I left the store not too long ago and felt this review was needed. The young girl(Deborah name on my receipt) who served me needs to brush up on her customer service skills. Not asking me whether I've got a points card when she asked the man before me shoving my purchase across after I've paid then her words were "do you need a bag?" not would you like one? I pointed out her flaws and with an attitude she asked whether I want to give her my details for the points to add to my card. Little does she know I have two points cards, I declined and showed her the receipt with her name on and stated "I have all the information to do what I need thanks" and left the store. It's such a shame as the staff in High street Kensington and oxford street are superb
September 2019 by Amy Var
I bought a protein bar and when I started eating it tasted awful. I checked the expiry date and was on May 2019.
