October 2023 by Lavaughn Alexander
Sorry to have to share a one star but this is not targeted to the wonderful staff at my local branch at West Hampstead but to the security officer who kept following my daughter around the store today whilst she was doing her usual Sunday Dinner Shopping.IM TOTALLY DISAPPOINTED and MY DAUGHTER FEELS DAUNTED NOW TO VENTURE INTO HER FAVOURITE LOCAL M+SToday Its not about Marks and Sparks but Marks Makes me Sad
August 2023 by Ms M L
I went in to pick up groceries and needed the assistance of this black male who seems to be working around the self service area. He was very reluctant to help when I asked for help and he repeatedly asked me to excuse him out off his way whilst I was asking for his assistance and never stop to help me.I thought he was very rude and lack customer service. You should treat everyone equally with respect and kindness. I hope the management team have a merry with this particular staff
April 2023 by Mark Wrights
Short male manager was very rude when I interrupted him to ask for help. Also most of the store looked under stocked. Also no sign of staff around the store as I wanted to ask if they had any fish fingers in the back but didn't want to ask the manager again. Only one member of staff to deal with the self checkouts as well as the collections and refunds till. Skeleton crews in most workplaces but you don't expect it at a prestigious store like M&S!!
April 2023 by Far Rum
Very helpful workers and were willing to get me prime from the store cupboard
December 2022 by Anca Riglea
Only gave a star in order to write the reviewVery bad experience this morning @7.35am in M&S West Hampstead. Went into to buy a bottle of Champagne, the shop was empty.The lady from tobacco was chatting to another customer reprezentative.I went to the tobacco till thinking they will have to check on the ID for the purchase so I thought no point in using the self one. Both ladies gave me a really bad look suggesting I use the self desk. I appologised for disturbing their chat; however one of the ladies took me to the self desk and start scanning form me but very annoyed, keeping the same bad look towards meI kept appologising as I really started to feel very intimidated by the lady's attitude; I won't go back to that store.
December 2022 by Malwina Za
I used to love this M&S but after Brexit they barely get any products there anymore. Always 3/4 of the shelves are empty and essential goods are missing. Before, they had a great selection of their own pizzas, now they reduced it to 3 basic flavours and they?re always out of stock. Shopping there has sadly become a hunters job. Management should look into minimising stock deficiencies asap.
December 2022 by Karim Amar
Bought a suit in a central London branch, they forgot removing the security tag. I came to your shop which is my local one and no one could help and was told to go back to the other store. Very poor service.
November 2022 by nnierka99
Local M&S food drinks and bakery shop at West hamstead
October 2022 by David Yesil
Very rude staff but looks like they are overworked and underpaid probably. Will give them another chance on a quiet day.
October 2022 by anna Mc
Sadly I experienced a very negative tone and attitude today when asking the store manager a question regarding food deliveries. It was very clear that he was put out because I was interrupting him from his work. He actually look like he was gritting teeth as he spoke.This was very disappointing because the staff are usually friendly and bubbly and have good customer service. The manager has been there for many years so he should know better and have a good customer service when engaging with customers.
October 2022 by Ulysses Nathanial Owen
pretty decent food selection, the best in West Hampstead anyway, even have a decent vegan and veg selection, most of the staff are borderline civil, which is a miracle for supermarket staff nowadays, very few I have come across are displaying an attitude and a chip or are overtly rude unlike Waitrose staff and Tesco's
April 2022 by Patricia Fitzpatrick
I had a very negative experience today with one of the staff members. He was extremely rude and extremely patronising. This is my local Marks & Spencer?s,I use it all the time. I have always found the bakers and the staff friendly and positive. I asked the staff member would he be able to slice a Loaf of bread, he responded I don?t slice bread I explained I get my bread here all the time and always have it sliced, as they have a slicing machine in their bakers department.The staff member responded you can see there is no one at the bakers area ,and said I can tell you how to cut bread with a smile on his face very sarcastically. I was horrified that a professional could speak to a customer in this way.The Manager dealt with the situation and was very professional. I hope I do not have to deal with this individual again and hope he was having a off day and doesn?t consistently speak to customers in this way.
April 2022 by Tina Ash
I sustained injuries and several personal affects have been ruined as a result of a fall on a wet floor with the signage tucked away from view. I was told there was CCTV. Now there is not... I was not offered any first aid and the supervisor wouldn't give me any contact details. M&S has just taken this person's word for it that they had sign posted correctly. I even had to tell them to make the area safe before the next person went down! I will be taking legal action and I am utterly appalled with M&S.
January 2022 by Jim Roberts
Despite summoning the check-out controller to assist us with the operation of the automated check-out system, the controller failed to spot that we had a bottle of Port with a security tag attached to it, and forgot to detach it for us. When we brought the bottle back on another day, at cost and time to ourselves M&S did take it off but did not apologise and refused take any blame for the problem which they had caused. BAH!.
August 2021 by Chris Hammond
A thoroughly decent Marks and Spencer. Shelves nearly always well stocked, a great range of fresh bread. The self checkouts do glitch quite a bit.
