January 2024 by Shammay Ali
Worst customer service. Long waits, long queues
December 2023 by Adrian B
Been to the branch a few times and each time I have to ask myself why they even have bank tellers. No matter the query, they are always quick to pass me on to someone else/different queue or tell me to use online banking instead. Is that what customer service entails these days? Asking the customer to handle things themselves? There was one occasion where I was told to use an app in the branch. Obviously, if I could handle matters myself, I wouldn't be visiting the branch...definitely not this one. I can see from the overall reviews that this branch has fewer than 3 stars, which is far too generous. If anyone is reading this, I urge you to visit a different branch.
December 2023 by Ewa Nowakowska
Very good customer service! Nice atmosphere. Good houers opening and closing. Brilliant ?
December 2023 by Mohammedali Ameripour
The worse customer service ever.I have been waiting 2 hours but another 2/3 hours if im lucky I can be seen .
November 2023 by Kozhin Mail
Rubbish service!
October 2023 by The Scarlet Lord
Nice building society, staff are friendly and polite.Place was clean and well kept.They were very professional and attended to my enquiry.?Would certainly recommend in joining with 'The Nstionwide Building Society.'
August 2023 by aris najafi
Horrible customer service, cashier are rude rude rude I had never seen!!!
June 2023 by Salwa Salim
Honest the slowest people I have ever seen in my life I?m writing a review but let?s be honest nothing gonna be done about it every time so slow
May 2023 by Amir Shahbazi
Slow workers, I don?t recommend you this bank
April 2023 by Talal Reda
Horrible customer service, staff are rude 1 person working while the que has reached outdoors.I used to bank at Portman square branch and regret that is has been closed down as it was the best bank nationwide has ever had!!
February 2023 by Sachin Patel
Now my local branch. Don?t need to go often but helpful when I have been. Due to location often filled with customers needing fairly detailed help which can mean long wait times.
January 2023 by Leonardo Tita
Worse Bank ever! Staff not helpful at all, laughing and chatting between them and long queue never ending! Totally disappointed.
December 2022 by Cham Perera
Would recommend visiting another branch if you need to do anything more than a simple transaction like taking out or depositing money.Might have been bad luck with the cashier but I had to wait in line for 15 mins only to be told by a cashier you had to phone.If I could have done it online or over the phone I would have done!!
November 2022 by Raphael Silveira
Not enough staff.. long waiting time always
October 2022 by Nessa Bee
Went here on Saturday at 11:45am and was turned away. It says it closed at 12 but yet I was rudely turned away. Absolutely disgusting behaviour.
