March 2023 by Herat Jan
I actually like the Natwest Bank in Kilburn. I always fine the staff helpful and good customer service
April 2022 by Musa Özil
I want to give a huge shout out to Shabana!!!She greeted me and my father with a smile and asked if we would like some help. We did not even have to wait long.She displayed her high quality customer service with top professionalism.Thank you so much for making this easy, quick and comfortable for me and my elderly father.Please feed this information back to her so she?s aware. Thank you.
November 2021 by Andrew Rodwell
Yes I find the branch manager rude and I think it's ridiculous this branch only accepts business banking at the counter. Although sometimes one does get a helpful teller who's happy to oblige for personal banking. Bit of a poor show. These big banks had to be bailed out at billions of pounds of taxpayers' money during the Credit Crunch. I mainly use the automated machines to pay in these days.
November 2021 by Paul Boateng
The branch manager is rude, unprofessional with no idea about customer services. Pretty poor from a global company. As I read through other reviews I notice a recurring theme.
August 2021 by alisha lovelock
It's run by peoepl that could all be related by that I mean talking in there own language tojto eachaeach otherslothers it's a franchise of Tesco .After my visit last week I as was everyone stood behinde me even at a distance was left astounded.The cashier had to text between customers so as I walked up to the desk I ignored what she was doing put my card in only to be told wait loudly. I asked her what for and she said whe was busy ( yes texting) and I should clam down.I took my card and walked away only to Be met by convearned on lookers.Staff don't want to be there they are miserable looking uninterested in customers and highly iunprofessional and for me it's not the first time at this NatWest and only this NatWest .
September 2020 by Mai
Only people with business accounts are allowed to use the counter! NatWest obviously has disdain for the ordinary customer though not every branch does this.Additionally, some staff seem reluctant to help even though they are standing around.
September 2020 by Rajiv Mehta
I wanted to give shout out to Juned Shaik the CRM at this branch. My Natwest Rewards were not showing up on my account ad Juned was very effective and sorted my issue in 10 minutes. Unparalleled service and one of the reasons I continue to stay with NatwestThanks !
September 2019 by cecilia lindberg
What a dive.....and no staff.. God help us
September 2019 by Agnieszka Rybicka
I came today & waiting 75 min to be served!
August 2019 by Maggie Toy
Appalling service. Loads of people waiting, staff just stood around not helping at all. Or hiding ... no tills open. New location and entirely rubbish.
August 2019 by aimma greenford
very helfpful
June 2019 by Sahhid Uddin
Not this branch but this whole bank is run by clowns. 2nd time they lost my card when I requested it be sent to a branch.
May 2019 by brenesh Stanslas Flowermary
Sweet staff and made things quicker. Don't loved their attitude.
March 2019 by Jatt
quite useless to be honest, and find their attitude quite rude. not really any point of having them open an even more expensive looking branch if they're just going to refuse to help with issues like cash transferred to other accounts or telling me how much balance there is on the credit card. if the customer has to do everything ONLINE you may just close
February 2019 by Ingrid
Very rude male staff member - totally no customer service skills to my mum who has banked with nat West since 1968 and had been robbed.
