October 2021 by Parisa Mahmud
I was served by Rosie at customer service at this branch .She was very polite and helpful. Unlike the larger branch at 02 centre which has appalling customer service. Thank you Rosie.
July 2021 by David Storey
Don't order delivery, half of the items aren't delivered which meant my discount didn't apply and charged extra for postage.
June 2021 by Eirini Xristoulaki
It's our third time that we order online cause today was raining a lot and for a third time we had missing items and wrong items...\\n\\nThis time the missing item was a package of spaghetti and my boyfriend went to the shop cause we had company at home and one wasn't enough. So he called the manager to complain about what happened for third time telling her that they had just a few things to collect and it's what they have to do and she replied that she had a lot of things to do and not only to collect customer's groceries. My boyfriend replied that as a customer needs to have what he orders. She didn't say sorry and just said to talk with uber for the refund.\\n\\nOf course we won't order or shop again from this shop.
June 2021 by Hlias Gavalas
One of the supervisors, very arrogant and no polite at all.. They have to make changes
May 2021 by Korrie Lo
Saying Hello at the entrance to the person standing there - no response. Going to the till instead of the automatic machine to promote human interaction, what a mistake.\\nI prefer Tesco just nearby, employees are more kind and polite with their customers.
April 2021 by Brit Warner
Your order to collect for argos should be ready by 9am. It's now 10am and nothing. I am sick and tired of argos and now strongly dislike sainsbury.
December 2020 by John Marr
I've just returned from the local branch after once again received really poor service from one of the supervisory staff (the non supervisory staff are really good)I paid by cash in a machine and the change did not appear. I politely informed the supervisor of this and she told me to wait while she went to get the key to the machine.Several minutes passed before she returned.I suggested perhaps the key could be kept safely in a closerlocation .I apologized sarcastically for causing any problemShe made no effort to make any apology.. this is a constant issue at this branch.....lazy , disorganized and thoughtless supervisors.Management needs a radical change
December 2020 by Alison Y Carter
Looks small and compact from outside but actually has many things in the store. You would find all the basic things you imagine in this type of supermarket.
July 2018 by Al Roulexe
This is a badly-run branch by an organisation which has sadly become cynical and profiteering. The staff are friendly enough, but I've experienced numerous issues of various types; once I was accused of breaking the law (!) when taking an innocuous photo in-store. More recently, I've politely advised Sainsbury's several times that their stock is often in the wrong shelf positions; this caused me to buy a £1.90 item I thought was £1. Irritating, but imagine the net gains they make by having this same issue recurrently? Or, the effect on those of limited incomes where such a difference does matter? They eventually did reply to my complaint email, and the store manager sent a polite response. However, despite their assurances, the issue remains the same on regular occasions (and I'm not talking about random instances where a customer might have replaced something wrongly).
In addition, I often find items on the shelves with no pricing information. You can be sure in these instances that the product will prove more expensive than expected, once you've paid! Latest example: coconut oil.
They also have a cynical attitude to stock types, refusing to sell the 'Basics' range; even Waitrose's mini-store up the road sells a fair few 'Essentials' items.
Not customer-friendly, and not run with any care or attention - disappointing.
June 2018 by Alex Primarily
Good service very helpful
August 2017 by Alexia Karakassis
Lately the store doesn't have vegetables and fruits in stock. Handy for day to day small stuff .
June 2017 by Andrew Stewart
Staff have become lazy and unhelpful lately. Would rather stand in groups chatting than serve customers
December 2015 by Michelle Bell
Wonderful local supermarket, always has what you need. Staff go beyond the call duty to help. A great help to the community, so pleased to have them on West end Lane.
